Contact
Talk to us.
Choose the subject closest to what you need. Each one reaches the people who handle it, and every message is read by a person.
Book a meeting
Brands, partnerships and press can take a time directly: find a time that suits you. You will get a confirmation and a calendar invitation straight away.
Members
Orders, delivery, returns, your wardrobe and your account all live on Support. It answers most things straight away, and when you need a person, a ticket brings you one with a reference to follow.
Working with us
Your catalogue, orders, payouts and the brand portal. If you are not a partner yet, the brands page explains how it works and how to apply. We are bringing on a small group of founding brands before launch, and we read every application ourselves.
Interviews, commentary, imagery and brand assets. Tell us your deadline in the first line and we will work to it. Anything on deadline comes first.
The creator programme, campaign bookings and commission. Tell us what you make and who you make it for.
Partnerships and integrations. Tell us what you have in mind and why NuPARE is the right home for it.
Formal notices
Some things need to reach a process rather than a person. Put the word in the subject line and the timeframes below apply.
To see, correct or delete the personal information we hold about you, to withdraw a consent, or to raise a privacy complaint. We come back to you within 5 business days and resolve it within 30, the period the Privacy Act 1988 (Cth) allows. Asking costs nothing, and neither does a correction.
If our answer does not settle it, the Office of the Australian Information Commissioner will look at it without our permission and at no cost to you: oaic.gov.au. Our Privacy Policy walks through the whole process.
Found a vulnerability? Tell us how to reproduce it, give us a fair chance to fix it before you publish, and leave everyone else's data alone while you are testing. Research done in good faith on those terms will never be met with legal action from us.
Notices under our Terms of Use, intellectual property complaints and formal correspondence. For an intellectual property notice, identify the work, identify the material, tell us the basis of your claim and how to reach you. A notice counts as received when we acknowledge it.
A complaint about us rather than about an order. Tell us what happened and what you would like done. We come back to you within 5 business days and respond within 30. If we cannot settle it between us, either of us can take it to mediation, and you are free to go to a consumer body or tribunal at any point.
When you will hear back
We are in Western Australia and answer during Australian business hours, Monday to Friday. Most messages are answered within one business day. We are not watching inboxes overnight or at weekends, so anything that needs an emergency service should go to 000 first.
Nu Pare Pty Ltd
Trading as NuPARE
ACN 698 123 545
ABN 28 698 123 545
Australia