NuPARE · Terms of Service

Terms of Service

Summary

This summary is provided in plain language for convenience. It does not form part of the contract, and the numbered Parts and Schedules below prevail.

NuPARE is a fashion platform. In the app you can buy new items from brands (the brand is the seller; we act as its agent, take your payment and run returns), buy and sell pre-owned items with other members, including by offer and auction (the sale is between you and the other member; we run the platform, hold the payment until delivery and provide Resale Protection), book independent stylists and garment-care providers (the service contract is with the provider; we take the booking), join the Insider subscription (sold on our website), earn and spend NuPARE Points, join circles and gatherings, message other members and brands, broadcast live, build a digital wardrobe, try pieces on with generated imagery, and, if approved, earn commission as a Creator. NuPARE is a global platform; Settings › Legal › Where we operate shows which features are available in your country and in which currency.

You must be at least 16, or older where the law of your country requires, and 18 to sell, book or earn. The price you see is the price you pay, including our fees; delivery, duties and taxes are shown before you confirm. Each brand's change-of-mind period is shown on the listing before you buy, and the consumer law where you live always applies. Pre-owned items bought from a private seller are covered by Resale Protection if they are not as described, but a private seller does not owe you the rights a business does, and we tell you on each listing whether the seller is a business. Insider is a twelve-month membership that renews automatically for a further twelve months unless you cancel: we tell you the renewal price in advance, we write to you four times before a renewal, you can cancel online in the place you joined, and you have 14 days after each renewal charge to change your mind. If you live in Quebec, Germany or the Netherlands your membership continues on an indefinite basis after your first term instead of renewing for a further fixed term. Points have no cash value, and they expire only after 24 months in which you neither earn nor redeem a Point: never by the passage of time alone. Between 60 and 30 days before that date we write to you about the expiry and nothing else, wherever you live.

We remove content and suspend accounts only for the reasons in these Terms, we tell you why, and you can appeal. If you use NuPARE as a consumer we do not ask you to indemnify us. If you sell, provide services or earn as a business, a narrow indemnity for your own breach applies and is set out in the Business Retailer Terms, the Provider Terms and Schedule 1, Part D.11. Outside the United States we do not require arbitration and we do not take away your right to join a class action. If you live in the United States, Schedule 1, Part E is different: most disputes must be resolved by binding individual arbitration rather than in court, class actions and jury trials are waived, and you have 30 days to opt out and keep those rights. Read Part E. These Terms are governed by the law of Western Australia, but nothing in them takes away the protection of the consumer laws where you live, and you can bring a claim in your own country's courts. Schedule 1 sets out how these Terms change for your country.

If something goes wrong, contact hello@nupare.com.au. We acknowledge complaints within 2 business days and aim to resolve them within 15 business days.

Part 1: These Terms, us and you

1.1 Who we are. The NuPARE app, website and related services (the Service) are provided by Nu Pare Pty Ltd, ACN 698 123 545, an Australian company with its registered office at 143 St Georges Terrace, Perth WA 6000, Australia (NuPARE, we, us). Our contact email is hello@nupare.com.au. Our telephone number, our postal address for legal notices and the details of the representatives and contact points we have appointed in other countries (including our EU and UK data protection representatives, our EU Digital Services Act legal representative and points of contact, our product-safety contact point, our copyright agent and our French consumer mediator) are published on our Legal Contacts page at nupare.com.au/legal/contacts and in the app under Settings › Legal. We keep that page current and it forms part of these Terms.

1.2 What these Terms cover. These Terms are a contract between you and NuPARE for your use of the Service. They are made up of Parts 1 to 18, Schedule 1 (Jurisdiction Schedule), Schedule 2 (Fees and Standard Values), Schedule 3 (Model Cancellation Form), Schedule 4 (Prohibited Items and Content) and Schedule 5 (Definitions). Our Privacy Policy (which includes, as Annex N, our Cookie and Tracking Policy) explains how we handle personal information; it is a separate document and is not part of this contract, except where Schedule 1 says otherwise for your country. Schedule 6 sets out our Platform Policies, each of which forms part of these Terms: the Community Standards, the Reviews Policy, the Ranking and Recommendations Statement, the Resale Protection Policy (including the Offers and Auction Rules), the Provider Standards, the Creator Standards, the Accessibility Statement, the Age Assurance Statement, the Data Retention Schedule, the Returns, Refunds and Delivery Policy, the Digital Passport Statement, the AI Transparency Notice, the Copyright, IP and Takedown Policy, the Security and Vulnerability Disclosure, and the Seller and Provider Tax Information Notice. The Prohibited Items List is published in the app and forms part of Schedule 4. The statutory notices we are required to display in particular countries are set out in Schedule 7. If a Platform Policy conflicts with Parts 1 to 18 or the Schedules, Parts 1 to 18 and the Schedules prevail unless the Policy gives you a greater right.

1.3 Your country matters. Schedule 1 contains provisions that apply only to people who live in particular countries or states. Where Schedule 1 applies to you, it overrides anything inconsistent in Parts 1 to 18. Nothing in these Terms limits any right you have under the consumer protection, privacy or other law of the country or state where you usually live that cannot be excluded by agreement. Where these Terms give you a right that is more generous than the law requires, the more generous right applies.

1.3A Where we operate. NuPARE is offered worldwide. The features available in each country (buying Brand items, Resale, auctions, Provider bookings, Insider, circles and gatherings), the currency in which prices are shown there, and the delivery destinations available are listed at Settings › Legal › Where we operate and nupare.com.au/legal/where-we-operate, which we keep current; a feature is available to you in a country only while it is listed there. The Part of Schedule 1 for the country in which you live applies to you from the day you accept these Terms, whatever features are available there.

1.4 Accepting these Terms. You accept these Terms by tapping the button marked "Create account" (or equivalent unambiguous wording) when you sign up, and again when you place an order, subscribe, list an item, book a Provider or apply to the Creator Program. We record the version of these Terms you accepted and when. You can download and save a copy of these Terms at any time from nupare.com.au/legal/terms and from Settings › Legal; earlier versions and a change log are kept there.

1.4A How you accept these Terms. You accept these Terms by an affirmative act, never by inaction. At sign-up you accept them by selecting the acceptance control and completing registration. Creating an account is not enough on its own, and we do not treat browsing NuPARE as acceptance. Because some Parts only become relevant later, we also ask you to accept the relevant Part by a separate affirmative act at the moment it first applies to you: the first time you list an item for Resale, the first time you earn Creator commission, and the first time you book a Provider or a care service under Part 8. Each time you accept, we record the version of these Terms you accepted, the date and time, and the country we have identified you in, and we keep that record for as long as you have an account and for seven years afterwards. You can see your own acceptance record (every version you have accepted, and when) in your account settings at any time, and you can ask us for a copy of the version you accepted.

1.4B When we change these Terms. If we change these Terms in a way that affects existing members, we tell you before the change takes effect, by email to the address on your account and by a notice in the Service, and we tell you plainly what has changed rather than only that something has. We give you at least 30 days' notice of any change that reduces your rights, increases your obligations or changes what you pay, and reasonable notice of other changes; where the law of your country requires longer notice, the longer period applies. For changes that do not increase what you pay, continuing to use the Service after the notice period ends is your acceptance of the new version, and we say so clearly in the notice. Silence is never acceptance of a change that increases the price you pay or introduces a new charge: for those we need a fresh affirmative acceptance from you, and if you do not give it, your existing pricing continues until the end of the period you have paid for and we tell you what happens next. You can always decline a change by closing your account before it takes effect, and nothing in this clause allows us to change a term retrospectively or to vary a right you have under the consumer law of your country.

1.5A Age, and how we check it. You must be at least 16 years old to hold a NuPARE account, or older where Schedule 1 sets a higher minimum for your country, and at least 18 to sell, to earn Creator commission, to receive any payment from us or to buy an Insider membership. So that these are real limits rather than statements of hope, we commit to the following: we collect your date of birth as a required field at sign-up, we verify it on our servers rather than relying on anything checked on your device, and we refuse registration where the date given is below the minimum age for your country or is not a plausible date. We apply the same check again at the point you first attempt to sell, to earn or to subscribe, so that a member who joined under 18 is held to the higher threshold until they reach it. We store your date of birth as personal information under our Privacy Policy, use it only for age assurance and any legal obligation that depends on age, and do not display it to other members. For your part, you must give us your true date of birth and must not use anyone else's account or details to get around these limits; if we find an account has been opened or used in breach of this clause we close it, and where the account holder is below the minimum age we delete the associated personal information except what we are required to retain.

1.5 Age and capacity. You may use the Service only if you are at least 16 years old and at least the minimum age that the law of the country in which you live sets for using a service like this, as listed in Schedule 1 (16 in Australia, New Zealand, the United Kingdom, the EEA, the United States and Canada; 18 in Singapore, Japan, Hong Kong, Malaysia and Saudi Arabia; 19 in Korea; 21 in the United Arab Emirates), and able to enter into a binding contract for what you do on the Service. If you are under 18 you may buy, browse, build your wardrobe, post and message subject to the Community Standards, but you may not sell, bid in auctions, book a Provider, join the Creator Program, run a circle or gathering, broadcast live, or receive a payout, and we apply the protections for members under 18 described in the Privacy Policy and the Community Standards (including no advertising based on profiling, the most protective privacy settings by default, and limits on who can message you). We take the age-assurance steps described in the Age Assurance Statement, which states for each country which steps are in operation. If we learn that an account belongs to a person below the minimum age, we will close it, cancel any outstanding transactions and delete the personal information we hold about that person, in the manner described in our Privacy Policy. If you believe a person below the minimum age is using the Service, tell us at hello@nupare.com.au.

1.6 One account. You may hold one personal account. Business Retailers, Stylists and Care Providers use a business profile linked to their account. You may not sell, transfer or lend your account.

1.7 Languages. These Terms are written in English. Where the law of your country requires a local-language version to prevail, or Schedule 1 says that it does, that version applies to you. Otherwise, translations are provided for your convenience and the English text prevails. Schedule 1 states the position for each country. You can communicate with us in English, and in each other language listed on our Legal Contacts page.

1.8 Electronic dealing. You may withdraw your consent to receive communications electronically at Settings › Notifications or by emailing us, and we will then send legally required notices on paper or another durable medium at no charge; withdrawing consent does not close your account, although some features that depend on electronic delivery may not be available to you. Subject to that, you agree that we may provide notices, receipts, statements, tax documents, end-of-term reminders, changes to these Terms and other communications electronically, by email to the address on your account, by in-app message, or by posting them in Settings › Notifications, and that an electronic communication satisfies any legal requirement that a communication be in writing. A communication is treated as received when it becomes capable of being retrieved by you at that address. You need a device with a current operating system, an internet connection, a current version of the NuPARE app or a current browser, and an email account to receive and keep these communications. You may withdraw your consent to electronic communications by closing your account. You may ask for a paper copy of any legally required notice at no charge by emailing hello@nupare.com.au. Where the law requires it, we will also provide notices on paper or on another durable medium.

1.9 Not professional advice. Styling suggestions, sizing tools, care guidance and Creator content are opinions and general information. They are not professional advice.

Part 2: Your account

2.1 Accurate information. You must give us accurate information when you create your account and keep it up to date. We may ask you to verify your identity, age, address, phone number or payment details, and, if you sell, book or earn on the Service, to provide the verification information described in Parts 5, 8 and 9.

2.2 Security, and unauthorised transactions. You are not liable for an unauthorised transaction where you did not contribute to the loss, where it happened after you told us your details were compromised, or where it resulted from a breach of our own systems. Where you did contribute to the loss, your liability for unauthorised transactions before you tell us is limited to A$150 in total. We refund an unauthorised transaction within 10 business days of completing our investigation. You must keep your login details secret and use the security features we offer, and you must tell us immediately at hello@nupare.com.au if you think someone else has used your account. You are responsible for activity on your account that you have authorised, or that results from your failure to keep your login details secure, until you notify us. You are not responsible for activity that results from our failure to keep the Service secure.

2.3 Closing your account. You may close your account at any time in Settings › Account › Close account, or by emailing us. Closing your account does not cancel a Brand order that has already been dispatched, a Resale sale that has already been accepted, a Provider booking within the cancellation window, or an Insider period already paid for; Parts 4 to 8 explain what happens to each. Part 14 explains the effect of closure on Points, balances and Creator commission.

2.1A Proving who you are when you contact us. For a routine request we check that you are signed in, or that you are writing from the email address on your account. For a request that moves money or cannot be undone (closing or deleting an account, changing payout details, changing the email address or phone number on the account, or removing two-step verification), we ask you to sign in again, we send a confirmation link to the address already on the account, and we hold the request for 48 hours before acting on it, so that a person who has lost control of an account has a chance to stop it. If you have lost access to your email address, contact us and we will verify you another way, which may include identity documents handled under the Privacy Policy. We will not make an irreversible change on the strength of an email alone.

2.4 If a member dies. Tell us at hello@nupare.com.au. We will ask for a death certificate and either a grant of probate or letters of administration, or, for a small estate, a statutory declaration in the form we publish. On notification we immediately stop every recurring charge and switch off Smart Pricing, cancel live listings and withdraw open bids without any consequence to the member's standing, and pause any open booking. We then pay the estate any Seller, Provider, Creator, circle or gathering balance, refund the unexpired part of an Insider term on the allocation basis in clause 6.16A, and pay out the value of the Points balance at the redemption rate in clause 7.14 rather than letting it lapse. We give the executor or administrator an export of the member's wardrobe records and Digital Passports, and we retain the account only for as long as the Data Retention Schedule requires before deleting it.

Part 3: How NuPARE works, and who you are contracting with

3.1 What you can do. The Service supports several different kinds of dealing, and each of them puts you in a different legal relationship: it matters which one you are in, and the clauses that follow tell you.

3.2 Brand Marketplace. When you buy a new item listed by a brand (a Brand Partner), the seller is the Brand Partner named on the listing and the contract of sale is between you and that Brand Partner. We act as the Brand Partner's agent: we present the listing, take your order, collect your payment as the Brand Partner's limited payment collection agent (clause 5.9 applies to Brand Partners as it applies to Sellers), and run the returns, refunds and complaints process on the Brand Partner's behalf under the returns policy shown on the listing. The Brand Partner dispatches the item. Where a tax law treats us as the supplier of the item (for example for GST on low value imported goods), we collect and account for that tax; that does not make us the seller for any other purpose. Your statutory rights in relation to the item are against the Brand Partner, and clause 4.12 sets out what we do if a Brand Partner does not honour them. Part 4 applies.

3.3 Resale. When you buy a pre-owned or unworn item listed by another member (a Resale item), the contract of sale is between you and that member (the Seller). We are not a party to that contract and we do not own the item. We provide the marketplace, we collect your payment as the Seller's limited payment collection agent (clause 5.9), we provide Resale Protection (clause 4.14), and we handle disputes between you and the Seller under the Resale Protection Policy. Each listing states whether the Seller has declared that they sell as a business or as a private individual. If the Seller is a business, you have the rights that the consumer law of your country gives you against a Business Retailer. If the Seller is a private individual, the consumer protection laws of your country generally do not apply to your contract with the Seller (Schedule 1 explains the position in your country), but Resale Protection applies and the Seller still promises you that they own the item, have the right to sell it and have described it accurately. Parts 4 and 5 apply.

3.4 Stylist and Care bookings. When you book a styling session with a Stylist or a garment cleaning, alteration or repair service with a Care Provider (each a Provider), the contract for the service is between you and the Provider. Providers are independent businesses, not our employees or agents for the performance of the service. We provide the booking platform, collect your payment as the Provider's limited payment collection agent, apply the Provider Standards, and provide the complaints and dispute process in Part 8. Our own service to you (running the platform, taking the booking and handling payment) is supplied by us and carries the guarantees that the law of your country implies into contracts for services. Part 8 applies.

3.5 Insider. Insider is a paid subscription supplied by NuPARE and sold on nupare.com.au. Part 6 applies.

3.5B Community features. Direct messages, messages to brands, stories, live broadcasts, circles, reads, episodes and gatherings are described in clauses 11.8 and 11.11 to 11.15.

3.6 NuPARE Points. Points are a loyalty benefit provided by NuPARE. Part 7 applies.

3.7 Creator Program. Any member can earn commission on sales attributed to their content. Part 9 becomes binding on you the first time a paid order is attributed to you, and we ask you to accept it before your first payout. Part 9 applies from the moment we approve your application.

3.8 We are also a hosting provider. Listings, photos, reviews, profiles, Creator content and messages are created by members. We host that content and moderate it under Part 11. We do not pre-approve it.

3.9 Ranking and recommendations. The order in which we show items, Providers, Creators and content is determined by the parameters described in our Ranking and Recommendations Statement, which forms part of these Terms. The main parameters, and their relative importance, differ for search results, Provider lists and the home feed and are set out in that Statement, which prevails over this clause on that subject; in summary they are relevance, availability and delivery to your location, quality signals (ratings, return and dispute history), recency, distance and price for Provider lists, and, if personalised ranking is on, your own activity on the Service. Where a position is paid for or boosted because of a commercial relationship with us, we label it "Sponsored" or "Partner". You can turn off personalised ranking in Settings › Personalisation, in which case we rank by relevance, availability, the quality signals described in the Ranking and Recommendations Statement, and recency only, and we do not use your own activity on the Service. We do not personalise prices; if we ever do, we will tell you before you buy and Schedule 1 sets out the additional statements required in some jurisdictions.

3.10 AI features. Some features use artificial intelligence, including search, styling suggestions, size recommendations, automated listing descriptions, image quality checks, fraud and safety screening and customer-support assistants. Where you are interacting with an automated assistant rather than a person, we tell you. Where an image or text is generated or materially altered by AI, we label it visibly and, from 2 December 2026 in line with Article 50 of the EU AI Act, we also mark generated images in a machine-readable way; the AI Transparency Notice states which marking applies to an image generated before that date. AI outputs can be wrong; they are not professional advice. Where an automated decision significantly affects you (for example a listing removal, an account suspension, a payout hold or a Creator commission reversal), Part 11 and Part 14 give you the right to have a person review it. Our Privacy Policy describes the personal information used by these features and the decisions they make or assist.

Part 4: Buying on NuPARE

4.1 Listings are invitations. A listing or price display is an invitation to you to make an offer, not an offer by us or a Seller. You make an offer when you complete checkout. Before you confirm, we show you an order summary that lets you review and correct your order. You confirm by tapping the button marked "Pay now" or, where your country's law requires it, "Order with obligation to pay" (or the local-language equivalent set out in Schedule 1).

4.1A Pricing, stock and listing errors. Because a listing is an invitation and not an offer, no contract is formed until clause 4.2 says one is. If an item is listed, priced or described incorrectly because of an obvious error (a price that is plainly wrong for the item, a decimal-point or currency fault, a technical or feed error, a duplicated or expired promotion, or Points or credit applied in error), we may decline the order or cancel it before dispatch, tell you why, and refund you in full, including any Points or credit you used, without further liability to you. We do not use this clause where the price shown was one you could reasonably have believed we intended, and we do not use it to withdraw a price because the sale has become unprofitable for us or for a Brand Partner. If an item is unavailable after you order, we tell you and refund you in full. Nothing in this clause affects your rights under clause 4.11, clause 4.12 or Schedule 1 once a contract has been formed.

4.2 When a contract is formed. For a Brand item, the contract between you and the Brand Partner is formed when we send you an order confirmation on the Brand Partner's behalf. For a Resale item bought by offer, the contract is formed when the Seller accepts your offer or you accept the Seller's counter-offer; for an auction, when the auction closes with your bid as the highest bid at or above any reserve (a bid is binding, and there is no change-of-mind cancellation of a winning bid). For a Resale item, the contract between you and the Seller is formed when the Seller accepts your order, which the Seller must do within 3 days of your order (clause 5.7); if the Seller does not accept within that time, your order lapses and your payment is released to you in full. For a Provider booking, the contract is formed when the Provider accepts the booking (Part 8). We send an acknowledgement of each order without undue delay by email and in the app, and you can find every order, with the terms that applied to it, under Account › Orders.

4.3 Prices and fees are all-in. The price we show you for an item is the total you pay for the item, including our fees and, where we are required to collect it, sales tax, VAT, GST or equivalent. The Buyer Fee on Resale items (Schedule 2) is included in the displayed price from the first time you see the listing; it is not added at checkout, and it is the same amount whatever payment method you choose. We do not charge you anything for paying by card or by any other method. Delivery charges, and any import duties or taxes that we collect on your behalf, are shown separately before you confirm your order and are included in the total on the order summary. We do not add mandatory charges after you have seen the price, and there is no charge you can be asked to pay after you confirm your order. If we cannot calculate every duty, import tax and customs charge for your country in advance and include it in the total shown before you confirm, we do not offer the item for delivery to your country at all (clause 4.8). Prices are shown in the currency listed for your country at Where we operate (Australian dollars unless another currency is listed); where conversion is needed, it is done by us or our payment provider at the rate shown at checkout, and we do not add a currency conversion surcharge to the displayed rate.

4.3A Your receipt and tax invoice. We send you a receipt for every order. Where a tax law treats us as the supplier of the item, or as the person who must collect the tax (for example the marketplace facilitator rules in the United States, Article 14a of the EU VAT Directive, section 5A of the UK Value Added Tax Act 1994, Article 20a of the Swiss VAT Act, the Norwegian VOEC scheme and the low value imported goods rules in Australia, New Zealand, Singapore and Malaysia), we issue that receipt, and any tax invoice, credit note or adjustment document for the tax, in our own name, and the Brand Partner or Seller does not issue one for the same amount. Where the law of your country requires a tax invoice in a particular form, or in a particular language, we issue it in that form and language. A receipt or invoice we issue for the tax does not make us the seller of the item for any other purpose, and clause 3.2 continues to apply. You can download every receipt and invoice at Account › Orders.

4.4 Price reductions. Where a reduced price is shown for a Brand item, the reference price is the lowest price at which that item was offered on the Service in the 30 days before the reduction began, and the discount is calculated against that price. Where a Resale listing shows an "original" or "retail" price, that is the Seller's statement of the purchase price they paid or the brand's recommended retail price, is provided for information only, and is not a claim by us that the item was previously offered at that price on the Service. Where a Seller has opted into Smart Pricing (clause 5.6), the listing shows the current price only; a Smart Pricing schedule never generates a "was" price.

4.5 Payment. You may pay by any method shown at checkout, including card and Apple Pay, and you may save a card to your account; Stripe, our licensed payment services provider, processes the payment. You may also pay part or all of an order with Points (clause 7.14). By paying, you authorise the payment provider to charge your chosen method for the order total. If a payment fails or is reversed, we may cancel the order. We do not charge a surcharge or any other amount for using a particular payment method, anywhere we operate. The fees in Schedule 2 are for the services we provide and are the same however you pay; none of them is a payment surcharge. This reflects the prohibition on consumer card surcharges in the European Economic Area and the United Kingdom, the removal of card payment surcharges in Australia from 1 October 2026, and the card scheme rules that apply elsewhere.

4.6 Delivery. Brand Partners deliver Brand items, and Sellers deliver Resale items, to the address you give at checkout, using a tracked service; tracking is shown in the app (through Australia Post and AfterShip). The estimated delivery date or period is shown before you confirm. If no date is shown, the Brand Partner or Seller will deliver within 30 days of the contract being formed. If a Brand item is not delivered by the date shown (or within 30 days), you may set a further reasonable period for delivery and, if it is still not delivered, cancel the order for a full refund, which we process; if the delivery date was essential and the Brand Partner knew that, you may cancel immediately. If a Resale item is not dispatched within the time stated in the Resale Protection Policy, you may cancel and your payment is released to you in full.

4.7 Risk and title. Risk of loss or damage to an item passes to you when you, or a person you nominate, take physical possession of it. If you choose a carrier that the Brand Partner or Seller did not offer, risk passes when the item is handed to that carrier. Title to a Brand item passes from the Brand Partner to you on delivery. Title to a Resale item passes from the Seller to you on delivery.

4.8 Import duties and taxes: the price shown is the price you pay. Where an item is sent to you from another country it is sent on a delivered-duty-paid basis. We or the Brand Partner are the importer of record; you are never the importer of record. Every duty, import tax and customs charge that applies to your order is calculated before you confirm, is included in the total shown to you, and is collected at checkout. Nothing further is payable by you after you confirm, and there is no exception to this. If a carrier or a customs authority nevertheless asks you to pay a charge, do not refuse the delivery: either pay the charge and send us the receipt within 30 days, and we reimburse it in full to your original payment method, or tell us and we will arrange for the charge to be settled and the item released to you. That reimbursement is unconditional as between you and us. Where an amount we collect at checkout for duties or import taxes turns out to exceed the amount actually assessed, we refund the difference to you. Where we cannot deliver to your country on this basis, we do not offer the item for delivery there. As between us and the Brand Partner, the duties and import taxes collected at checkout are collected for the account of the importer of record and any difference between the amount quoted and the amount assessed is the Brand Partner's, under the Brand Partnership Agreement; that allocation is a matter between us and the Brand Partner and never affects what you pay or what we reimburse you.

4.9 Change-of-mind returns on Brand items. Each Brand Partner sets its own change-of-mind returns period and conditions, which are shown on the listing and at checkout before you buy. Where the law of the country in which you live gives you a right to cancel a distance purchase (Schedule 1: 14 days in the EEA and the UK; 7 days in Korea and Saudi Arabia), that right applies whatever the listing says, and the rest of this clause describes it. You may cancel your purchase of a Brand item for any reason within the period shown on the listing, or, where the law so provides, within 14 days after the day you (or a person you nominate, other than the carrier) receive it, or receive the last item in a multi-item order. To cancel, use the "Return or cancel" function under Account › Orders (in the EEA this function is labelled "Withdraw from contract here" and is described in Schedule 1, D.2; it is available for the whole of the 14-day period), email us, or send us the form in Schedule 3. You do not have to use the form. You must send the item back within 14 days after telling us. We process the refund on the Brand Partner's behalf: the price and the standard delivery charge you paid, within 14 days after the Brand Partner receives the item back or you give proof of having sent it, whichever is earlier, using the payment method you used. You pay the cost of returning the item unless the listing said "free returns" or the item is faulty or not as described. We may reduce the refund to reflect any reduction in the item's value caused by your handling it beyond what is necessary to establish its nature, characteristics and functioning; for example, by wearing it outside, removing security tags or washing it. You cannot cancel under this clause for items that are made to your measurements or clearly personalised, or sealed items that are unsuitable for return for hygiene reasons (including underwear, swimwear, hosiery and pierced jewellery) once the seal is broken, or for a service that has been fully performed with your prior express request and acknowledgement that you would lose the right to cancel once it was performed. We tell you on the listing if an item falls within one of these exceptions.

4.10 Change-of-mind returns on Resale items. A private Seller does not have to accept a change-of-mind return, and unless the listing says the Seller accepts returns, you cannot return a Resale item for change of mind. A Business Retailer must give you the change-of-mind rights the law of your country requires (in the EEA and the UK, 14 days), and clause 4.9 applies between you and that Seller as if references to us were references to the Seller. Where the listing offers returns, the return terms shown on the listing apply, and the Return or cancel function is available for that period.

4.11 Your legal rights when something is wrong. Every country in which we operate gives you rights if an item you buy from a business is faulty, not as described, unsafe or not fit for purpose. Those rights are additional to, and are not limited by, anything in these Terms. For Brand items, those rights are against the Brand Partner as seller (and, in Australia, also against the manufacturer for certain guarantees), and Schedule 1 sets out the rights that apply in your country, including the length of the legal guarantee, who has to prove what and the remedies available. For Resale items sold by a Business Retailer, those rights are against the Seller. For Resale items sold by a private Seller, the statutory guarantees of quality generally do not apply, but the Seller's promises in clause 5.4 and Resale Protection do.

4.12 Our Brand Promise. In addition to your legal rights against the Brand Partner, if a Brand item is faulty, not as described or does not arrive, tell us through Account › Orders and we will manage the remedy with the Brand Partner on your behalf. If the Brand Partner does not provide the remedy the law of your country requires (at your choice where the law gives you the choice: repair, replacement or a full refund including the delivery charge and the reasonable cost of returning the item) within 14 days of your request, we refund you ourselves and recover from the Brand Partner. This is our own promise to you; it does not make us the seller and it does not limit your rights against the Brand Partner. Any express warranty given by a Brand Partner is set out on the listing and is in addition to your legal rights. Where the law of your country requires particular wording to accompany a warranty, that wording appears with the warranty.

4.13 Product safety and recalls. We do not manufacture items and we do not inspect every item; Brand Partners and Sellers are responsible for the safety and labelling of what they list. If we learn that an item sold on the Service is unsafe, has been recalled or does not comply with a safety standard, we will remove the listing, tell every buyer we can identify using the contact details on their account, publish a recall notice in the app, and offer the remedy the law requires, which will be a choice of at least two of repair, replacement and a refund, free of charge. If an item you received is unsafe, tell us at hello@nupare.com.au or through the "Report a safety issue" link on every listing. Our product-safety contact point for consumers and for authorities is on the Legal Contacts page. We report safety incidents to regulators where the law requires it.

4.14 Resale Protection. Resale Protection is a promise made by us, not by the Seller. It is a contractual benefit and it is not a warranty about the item, an authentication service or an insurance policy. It works by holding money rather than by us standing behind the Seller: when you buy a Resale item we hold the Seller's payment until the protection window in this clause has closed, and a refund under this clause is made out of the payment we are holding. What is covered. If the item does not arrive, you may claim from the earlier of 15 days after dispatch and the date tracking shows delivery to a different address. If the item arrives and is materially not as described in the listing, including as to authenticity, condition, size, brand, colour or material, you tell us within 3 days of delivery, being the date the carrier records delivery. What happens. When you claim we continue to hold the Seller's payment, we review the evidence from both of you under the Resale Protection Policy, and if we uphold your claim we refund you the price you paid for the item, the Buyer Fee and the delivery charge you paid. Where the claim is upheld and the item is to be returned, the Seller pays the return postage and we deduct it from the payment we hold. If we do not uphold your claim we release the payment to the Seller and tell you why, and you may appeal to a different reviewer. Who bears it. A Seller whose claim is upheld is liable to us for what we refund, and we may deduct it from that payment, from any other amount we hold for them, or recover it from them; that is between us and the Seller and does not affect your refund. What is not covered. Resale Protection does not cover a change of mind, fit or sizing where the measurements in the listing were accurate, ordinary wear consistent with the stated condition, damage in transit that you have not reported to the carrier, or an item you have altered or worn after delivery. It does not limit any right you have against the Seller, including your rights against a Business Retailer under the consumer law of your country.

4.15 The Digital Passport, and authentication. Counterfeit items are prohibited, and a Seller who lists one breaches these Terms and the Community Standards. We do not currently offer authentication of Resale items. We do not examine any Resale item before it reaches you, whatever its price, and no Seller may opt an item in. Each piece has a Digital Passport that records its evidence and an assurance level: Documented (the piece and its evidence have been recorded) or Verified (proof of purchase or provenance has been checked). Neither is a finding about authenticity, neither involves any physical examination by us, and we say so on every listing that carries one. Where a piece was sold new through the Service its Passport carries that fact, which is a record of provenance and not an opinion on the piece as it stands today. The Passport passes to you with the piece. If we introduce authentication we will say so in these Terms and in the Platform Policies before we do, and we will not apply a new assurance level retrospectively to a piece already sold. Your protection if a Resale item turns out to be counterfeit is Resale Protection under clause 4.14, which names authenticity expressly among the grounds on which an item is not as described, together with your rights against the Seller.

4.16 Promotional codes and credits. Promotional codes and credits that we give you for free have no cash value, may not be exchanged for cash, may be limited by the conditions we state when we issue them, and may be withdrawn if they are misused. If you return an item bought with a promotional code, we refund the amount you actually paid. Credit that you have paid money for is treated as set out in clause 7.20.

4.16A Misuse of buyer protections. We provide Resale Protection, the Brand Promise, our returns process, Points, promotional codes and referral rewards for legitimate use. Where we reasonably believe, on evidence, that they are being misused (for example by repeated claims that are not upheld, by returning an item other than the one sent, by claiming non-delivery for items that tracking shows were delivered to the address you gave, by using multiple, duplicate or automated accounts, or by acting with a Seller or a Provider to obtain a refund and keep the item or the benefit), we may, in proportion to what we find: decline the claim; require the item to be returned before we refund; limit your use of free returns or promotional benefits; place a hold of no more than 10 business days on a payout or a Points balance while we investigate, though we do not hold a refund of money you have paid us for an order that has been cancelled, returned or not fulfilled; reverse Points, credits or rewards obtained in that way; or act under Part 14. We tell you what we have done and why, a person makes and reviews the decision, and you may appeal under clause 11.6. This clause does not affect any right you have under the law of your country, or a refund we owe you for something you paid for and did not receive.

Part 5: Selling on NuPARE (Resale)

5.1 Who can sell. You may list Resale items if you are 18 or over (whatever the minimum age in your country), have verified your identity and payout details with our payment provider, and have told us truthfully whether you are selling as a private individual or as a business (clause 5.2). Business Retailers must also provide the information in clause 5.11.

5.2 Private or business. You are selling as a business if you sell in the course of a trade or profession, buy items to resell them, sell regularly or in volume, or the law of your country otherwise treats you as a trader. We ask you to declare which you are when you first list and we show your declaration on every listing. We may reclassify you as a Business Retailer if your selling activity meets the indicators in the Resale Protection Policy for your country, and we tell you before we do. A Business Retailer owes buyers the rights the law gives consumers against businesses, and is bound by the Business Retailer Terms from the moment they declare or we reclassify them. Declaring yourself a private Seller when you are a business is a breach of these Terms and may be an offence in your country.

5.3 Listing an item. Your listing must describe the item accurately and completely, use your own photographs of the actual item, state its condition honestly using our condition scale, state the brand and size correctly, disclose any flaws, and state whether you accept returns. You must not list anything in Schedule 4.

5.4 Your promises to the buyer. When you list an item, you promise the buyer that you own it, that you have the right to sell it, that it is not stolen, that it is genuine, that it matches your description and photographs, that it is free of any security interest, and that it will be dispatched within the time stated in the Resale Protection Policy. These promises are the buyer's rights against you, whether you are a private Seller or a Business Retailer.

5.5 Fees. The buyer pays the Buyer Fee at the rate in Schedule 2, and it is included in the price shown on the listing. If you sell as a private Seller, we charge you no Seller Commission: you receive the full item price, less only any amount you owe us under these Terms. If you are a Business Retailer, we charge the Seller Commission in Schedule 2 and deduct it from the sale price before we pay you. Both the Buyer Fee and the Seller Commission are shown to you before you list and to the buyer before they buy. The Buyer Fee is consideration for the services we supply to the buyer and is the same whatever payment method the buyer uses; it is not a payment surcharge. Where you are a Business Retailer registered for GST, VAT or a similar tax in your country, the Seller Commission is exclusive of that tax: where your country's law applies a reverse charge to services supplied by a non-resident, you account for the tax and our statement to you says so; where it does not, we add the tax and show it on your statement and tax invoice. We will give you at least 30 days' notice before changing any fee; a change does not apply to a listing that is already live unless you relist it after the change, or to a sale that has already been made.

5.6 Pricing your item, offers and Smart Pricing. You set the price. If you state an "original" or "retail" price, it must be the purchase price you actually paid or the brand's recommended retail price, and you must be able to show it if we ask. Buyers may make offers, and you may accept, decline or counter within the time shown in the app; an accepted offer or counter-offer is a binding sale. If you opt into Smart Pricing, your price eases down on the schedule in clause 5.19, which you can see and stop at any time; if you change the price yourself, your price stands and the schedule stops. Smart Pricing never advertises a previous price.

5.6A Auctions. You may list an item for auction with a starting price and, if you wish, a reserve. Bids are binding on the bidder; the sale is formed with the highest bid at or above the reserve when the auction closes, and you must then dispatch under clause 5.7. You may not bid on your own auction or arrange for anyone else to do so. The Resale Protection Policy sets out the auction rules.

5.7 Accepting an order. You must accept an order within 3 days of receiving it: if you do not, the order lapses and we refund the buyer in full. Once you accept, you must dispatch within the time in the Resale Protection Policy using a tracked service, and upload the tracking number.

5.8 Returns and disputes. Unless your listing says you accept returns, you do not have to accept a change-of-mind return from a buyer, except that a Business Retailer must give buyers the returns rights the law of the buyer's country requires. If a buyer makes a Resale Protection claim, we hold the payment, ask you for your evidence, and decide the claim under the Resale Protection Policy. If we uphold the claim, the buyer returns the item to you (at your cost if the item was not as described) and we refund the buyer from the held funds. If we do not uphold it, we release the payment to you.

5.9 Payment collection agent. You appoint NuPARE as your limited agent solely to collect payments from buyers on your behalf and to remit them to you, less our fees and any amounts you owe us under these Terms. Payments for Resale items are held by our payment services provider from the time the buyer pays until they are released to you under clause 5.10; we call this holding "escrow" in the app. Money we hold for a buyer, a Seller, a Provider, a circle founder or a gathering host under clauses 5.9, 5.10, 8.4, 11.16 and 11.24 is held by us, or by our payment services provider on our instruction, for the person entitled to it under those clauses, in an account separate from our own funds, and we do not use it as our own working capital. You agree that a buyer's payment to us is a payment to you, and that you must deliver the item to the buyer as if you had received the payment directly. We are not a bank, funds we hold for you are not a deposit and are not insured by any government scheme, and we do not pay interest on them. Payments are processed and held by our licensed payment services provider, and you must accept that provider's connected-account terms before you can be paid.

5.10 Getting paid. We release your payment 72 hours after the earlier of tracked delivery and the buyer's confirmation of receipt, unless a Resale Protection claim is open, in which case we hold it until the claim is decided. We pay to the bank account you have verified with our payment provider, in the currency of that account. We may delay a payout, for as long as is reasonably necessary and no longer, where we reasonably suspect fraud, where the law requires us to (for example a court order or a tax-withholding obligation), or where we have not yet received the verification information we have asked for; where we do so we tell you the reason (unless the law prohibits us from doing so) and how to resolve it, and a person reviews the decision if you ask. If you have a balance you have not been able to receive because your payout details are incomplete and we cannot reach you, we hold it for you for as long as the law of your country allows, then apply it as that law requires (in some countries, this means paying it to the government as unclaimed property, from which you can reclaim it).

5.11 Verification and information we must collect. The laws of many countries require online marketplaces to verify sellers and, above certain volumes, to publish a Business Retailer's name and contact details on their listings and to report seller income to tax authorities. When you sell, you agree to provide, and to keep current, the information we need for the purpose that applies to you: from every Seller, your legal name, address and date of birth, and your bank account details; from Business Retailers and from Sellers who exceed the reporting thresholds in the Seller and Provider Tax Information Notice, additionally your business registration details, your tax identification number, your VAT or GST number, any producer or packaging registration numbers required in the countries you sell into, a self-certification that you will only sell items that comply with the law, and a government-issued identity document. We ask for a government-issued identity document from a private Seller only where we are required to verify identity by law, where we reasonably suspect fraud, or where you ask us to raise a payout limit, and we tell you which of those applies. We verify this information against official sources where we can. We will ask you to confirm it annually. If you do not provide or confirm it within the time we give you, we suspend your ability to sell and, where the law requires, withhold payouts, until you do. That time is at least 10 days for information we need to verify your identity or to pay you and, for tax information we are required to collect and report, at least 60 days and two reminders, as the Seller and Provider Tax Information Notice describes. Where the law of the buyer's country requires it, we publish a Business Retailer's name, address and contact details on their listings and disclose a Seller's identity to a buyer who has a claim against them. Our Privacy Policy explains this in detail.

5.12 Tax. You are responsible for any tax on your sales. Where we are required to collect sales tax, VAT or GST on a Resale sale as a marketplace operator or deemed supplier, we do so and the buyer sees it in the price. Where the law requires us to report your identity and sales to a tax authority (for example under the EU's DAC7 rules, the UK, Australian, New Zealand and Canadian platform reporting rules, and the US Form 1099-K rules at the federal threshold in force for that calendar year, together with the lower thresholds some states set, which we maintain at nupare.com.au/legal/tax rather than fixing a figure here), we do so and we tell you what we have reported. Where the law requires us to withhold tax because you have not given us a valid tax identification number, we withhold it. We do not give tax advice: selling your own used clothing is often not taxable, but you must check the position in your country.

5.13 Second-hand goods laws. Second-hand dealer laws in some countries apply to people who regularly buy and resell used goods, and where they apply to you, you must comply with them. You must not list stolen goods. We keep records of Resale transactions and Seller identities and provide them to police and regulators where the law requires.

5.14 Cancelling a sale. You may cancel a sale before dispatch if you have a genuine reason (the item is lost, damaged or was listed by mistake). Repeated cancellations affect your Seller standing under the Resale Protection Policy, and we may restrict your account under Part 14.

5.15 We hold the money rather than passing it through. When you buy a Resale piece, your payment comes to us and stays with us; we do not hand it to the Seller at checkout. We hold the funds while the parcel travels and while you have the chance to look at what arrived, and we release them to the Seller 72 hours after the earlier of tracked delivery and your confirmation of receipt, as clause 5.10 sets out. Holding the money in this way is what makes Resale Protection effective: if something goes wrong before release, we can put it right without having to recover money that has already left our control. While we hold your payment we hold it for the purpose of settling that order, you are not entitled to interest on it, and nothing in this clause limits any right you have under the consumer law of your country or under your card scheme's chargeback rules.

5.16 Confirming receipt, and what happens if you never confirm. After your parcel is marked delivered we ask you to confirm receipt in the app. Confirming does not shorten your Resale Protection window, which runs from delivery under clause 4.14 whether or not you confirm; it only tells us the parcel arrived, and it releases the Seller's payment 72 hours later if you raise nothing. If you never confirm, the Seller is paid 72 hours after tracked delivery in any event, so no Seller waits indefinitely for a confirmation that may never come. Neither confirming nor staying silent is an acknowledgement that the piece was as described, and neither affects your rights against the Seller or under the consumer law of your country.

5.17 The despatch deadline. A Seller must despatch a sold piece within the time stated in the Resale Protection Policy (currently 5 days from acceptance, or 2 business days where the Seller has opted into Fast dispatch), with tracking attached. If no despatch is recorded by the end of that period, we cancel that line automatically, refund you in full without you needing to ask, and return the piece to the Seller's active listings so it can find another buyer. The refund is automatic and is made to your original payment method; the timing of its appearance is set by your bank rather than by us. Repeated failures to despatch affect a Seller's standing with us and may cost them the ability to list at all.

5.18 We settle an order as a whole, so one open claim holds every Seller on it. Where a single order contains pieces from more than one Seller and a claim or return is opened on any part of it, we hold settlement on the line the claim relates to. Where our systems cannot separate the lines on that order, we may hold the whole order, but for no more than 10 business days, after which we release every unaffected Seller's share whether or not the claim is closed, and we pay interest at the Reserve Bank of Australia cash rate on any amount we hold beyond that period. A hold of that kind is a consequence of settling an order as one financial event, and never a judgement about anyone's conduct. We release payment to the unaffected Sellers as soon as the matter is resolved, without them having to ask. If you are a Seller caught by this, ask us and we will tell you what is outstanding and where it stands.

5.19 Smart Pricing, if you switch it on. Smart Pricing is optional and is off unless you turn it on. If you opt in for a listing, we reduce that listing's price by 5% every 14 days for as long as it remains unsold, and we stop reducing once the price reaches 60% of your original asking price. That floor is absolute and Smart Pricing will never take a listing below it. Each reduction applies to the then-current price, so the drops compound gently rather than stripping a fixed amount. You can turn Smart Pricing off at any time from the listing and you can change the price yourself whenever you like; turning it off stops future reductions but does not undo reductions already made, and any offer or sale concluded at a reduced price before you switched it off stands.

5.20 Making an offer. An offer you make on a piece is a binding contract offer, not an opening to a negotiation, and it binds you for 48 hours from the moment you submit it. Within that window the Seller may accept it, and if they do a contract of sale is formed immediately at the offered price and your payment method is charged, with no further confirmation step. You may withdraw an offer only while it is still unanswered: once the Seller has answered it, whether by accepting or by countering, it can no longer be withdrawn. We tell you this on the offer screen and ask you to acknowledge it before your offer is submitted, so that no member is bound by a commitment they did not understand. If the Seller does nothing, the offer lapses at the end of the 48 hours and you are released. None of this affects your rights under clause 4.14 or under the consumer law of your country once the piece arrives.

5.21 Auction bids cannot be withdrawn at all. A bid in a NuPARE auction is final the moment it is placed. Unlike an offer it has no withdrawal window: you cannot take it back, lower it or cancel it, and if you are the highest bidder when the auction closes you have bought the piece at that price. We say so on the bidding screen and ask you to acknowledge it before your first bid on any auction, because an auction only works if every bid in it is real: bid only what you are willing to pay. If a fault on our side records a bid you did not place, tell us immediately and we will investigate and, where the fault was ours, cancel it.

5.22 When a payment reversal fails after we have paid the Seller. A payment is occasionally reversed by a chargeback, a bank recall or a failed debit after we have already settled that order with the Seller. When that happens your refund stands as a buyer, and we will not claw it back from you. Where we have paid a Seller in respect of an order whose payment is later reversed, the amount we paid becomes a debt due from that Seller to us and is repayable on demand, and we may set it off against any amount we hold or will hold for that Seller, including the proceeds of their other sales. We tell the Seller what has been reversed and why before we recover, and we do not recover where the reversal resulted from our own error or from a fraud we failed to stop despite the Seller doing everything right.

5.23 Stored payment methods. If you ask us to save a card or other payment method, we store a credential with our payment provider rather than the card details themselves, and you authorise us to charge that credential for a purchase you make, for a paid circle subscription, and for any amount you owe us under these Terms. We tell you at the time you save it what it will be used for. You can remove a stored payment method at any time in your account, which stops us using it for anything new; removing it does not cancel a subscription, which you must cancel separately if that is what you want. We will tell you before the amount or timing of a recurring charge changes.

Part 6: Insider

6.1 What Insider is. Insider is a paid membership that buys you time with a human stylist and the follow-through that makes that time useful. The NuPARE app stays free whether or not you join: your planned wardrobe, digitisation, automated styling, outfit and travel planning, shopping tools, insights and community are not behind the Insider paywall, and joining Insider adds personal service on top of them rather than unlocking the app. Insider is a service membership, not a merchandise plan: it does not include pieces, samples, delivery, gratuities or any guaranteed rebate on what you buy, and we will never show you an "effective price after credit" that implies otherwise.

6.2 The four plans. There are four Insider plans, each running for a fixed twelve-month term from activation. Prices are in Australian dollars and include GST where GST applies; the local-currency equivalent is shown to you before you buy.

Select is built around in-person styling: its virtual appointments are shorter because most of its service time is delivered in person. Live service time excludes your stylist's preparation, the work of saving your outputs and any travel we cover; those are included in the plan but do not shorten the appointment length we advertise.

6.3 Where you can buy Insider. Insider is sold only on nupare.com.au, and a membership cannot be bought, renewed or cancelled inside the NuPARE app. App store commission would otherwise have to be built into the price, and the price is held where it is. Your membership is used through the app and with your stylist once it is active, but the purchase itself always happens on the website.

6.4 Your term, and how it renews. Your first Insider term runs for twelve months from activation, and at the end of that term, and of every term after it, your membership renews automatically for a further twelve months unless you cancel before your current term ends. The renewal price is the price we notify to you in advance under clause 6.4B, and we will never take a renewal charge we have not told you about or renew you at a price we have not shown you. In the countries listed in clause 6.4E your membership instead continues on an indefinite basis, because the law there does not permit a fixed term to renew into a further fixed term.

6.4A Your consent, and what we hold. You consent to automatic renewal separately from your acceptance of these Terms, by an unticked control you select yourself, and we never bundle that consent into anything else. Immediately above it, and before you give us any payment details, we show you the price, that the charge recurs every twelve months, the date of your first renewal and how to cancel. We keep a record of that consent and of the disclosure shown with it for three years, or for one year after your membership ends if that is longer, and we will give you a copy on request. We hold your payment method for one purpose only, which is to take a renewal charge you have consented to, and you withdraw that consent by cancelling.

6.4B When we write to you about renewal. We will write to you by email about your renewal at four points, each notice sent on its own and never folded into a marketing message: at the middle of each term; between 90 and 60 days before your term ends; between 45 and 15 days before your term ends; and, where the renewal price is higher than the price you last paid, between 30 and 7 days before the charge, separately from the other three. If you are resident in Quebec, a higher price does not bind you on notice alone: clause F.6 of Schedule 1 explains what we must do instead. If you are resident in Korea, we must obtain your separate consent before taking an increased charge, as clause J.5 explains. Each notice states what your plan includes, what the renewal will cost, the date we will take the charge and how to cancel, and each is sent in a form you can keep. If we fail to send a notice this clause requires, we will not take the renewal charge until we have sent it and the notice period has run.

6.4C Cancelling. You may cancel at any time from Account › Insider on nupare.com.au, by the same means you used to join and in no more steps, and you do not need to sign in, telephone us, enter a chat queue or pass through a retention offer in order to do so. Cancellation takes effect at the end of your current term: no further charge is taken, and every entitlement you have already paid for stays available to you until your end date. We confirm your cancellation in writing within one business day, and the confirmation states the date your membership ends and any amount we owe you.

6.4D If you change your mind after a renewal. You have 14 days from each renewal charge to cancel the renewed term and receive a refund of the part of it you have not used, calculated on the allocation basis in clause 6.16A. This right applies wherever you live, it applies to every renewal and not only the first, and it is in addition to any statutory right of withdrawal or cancellation that Schedule 1 gives you.

6.4E Countries where your membership continues instead of renewing. If you are resident in Quebec, Germany or the Netherlands, your membership does not renew for a further fixed term. At the end of your first twelve-month term it continues on an indefinite basis at the price we notify to you under clause 6.4B, and you may cancel it at any time: in Quebec with effect from the moment you tell us, and in Germany and the Netherlands on no more than one month's notice. We refund any period you have paid for and will not use. Schedule 1 sets out the further rights that apply to you in each of those countries, and where Schedule 1 and this Part differ, Schedule 1 prevails.

6.5 Payment and activation. Your membership activates when our payment provider confirms that your payment has succeeded, not when your browser shows a success screen. Insider fees must be paid with a supported payment method and cannot be paid with Points, and the method you use at purchase is the method we will use for a renewal charge unless you change it in your account. If your payment succeeds and we then find we cannot staff the service you bought, we open a recovery case and either arrange the contracted service or refund you; we do not keep your money without an obligation to deliver.

6.6 Insider and Rewards are separate. Buying Insider does not grant you a Rewards tier, does not accelerate your progress towards one and does not earn tier credit. Any appointment or review you have earned through Rewards is additional to the appointments you have purchased through Insider, even when the two are booked back to back with the same stylist. Your Points balance, your care allowances, your purchased Insider service allocations and any seller earnings are separate balances with separate rules, and one is never automatically converted into another.

6.7 The Personal Wardrobe Edit. Each plan other than Private includes a Personal Wardrobe Edit covering a set number of distinct pieces across the whole twelve-month term, not per appointment, and unrelated to how many pieces you store in the free app. You choose how to spend it: all on pieces you already own, all on pieces your stylist recommends you consider buying, or any mix. A distinct piece means one piece you own or one recommended piece in one colour; size alternatives are the same piece, a pair of shoes is one piece, and two colours deliberately recommended as separate options count separately. Revisiting a piece your stylist has already advised on does not consume another slot, and a recommendation you later buy stays the same piece when it joins your wardrobe. Draft candidates your stylist discards are never counted, and if you narrow or cancel a brief before work starts we release the reserved slots. Insider Private has no annual piece count; its scope is set by the brief agreed for each appointment, with monthly check-ins covering one focused decision involving up to about five relevant pieces.

6.8 Recommendations are suggestions, not purchases. A recommended piece is a digital selection prepared and reviewed by a human stylist. It is not a piece included in your membership, and clothing, samples and delivery are never included. Your stylist checks size, price, delivery to your country and the retailer's returns information at the time of preparation, but stock and prices move and we do not guarantee that anything stays available. Where a recommendation links to an outside retailer, you buy from that retailer on their terms; we do not take that payment and we do not guarantee their stock or service. We tell you plainly where we have a commercial relationship with a retailer or brand. You are never required to make a purchase as a condition of an appointment.

6.9 The service standard. Every substantive appointment follows the same sequence, and you can hold us to it. You give one clear objective and choose the relevant pieces; we record the brief, including any fit preferences, budget, format and accessibility needs you choose to share, and we never require photographs of your body. Your stylist accepts the brief and flags anything essential that is missing before the session, so problems surface early rather than at the end. During the appointment a named human stylist works with what you own first and explains recommendations without pushing a purchase. Within three business days you receive your saved outputs: the agreed looks or a written recommendation with reasons, the pieces referenced, fit and styling notes, a prioritised next action and any optional purchases. Your first appointment must leave you with something usable; it is not an intake interview. We may use software to help a stylist prepare or organise materials, but a named human stylist reviews and owns the advice, and we never present generated output as a completed human service.

6.10 Clarifications and revisions. Each delivered output includes one clarification, which you can request within 7 days and we answer within 2 business days, and one consolidated revision round. On a revision for changed preference, your stylist will replace up to 20% of the newly recommended pieces in that brief, rounded up, using the original slots. If we did not follow the brief we accepted, or a link was broken on delivery, fixing that is our responsibility: it does not consume slots and is not limited by that cap. A new occasion, budget or project is a new brief and is booked separately.

6.11 Booking and availability. Once we have a complete brief we offer you a first virtual or studio appointment within 14 calendar days, and a physical appointment within 30 days where we have active coverage for your area. An offer means at least two reasonable slots on different days. Booking holds the exact entitlement and your stylist's time together; a four-hour Private visit holds two of your 120-minute units from the same term. You can hold one future booking per entitlement, and a single session can never draw on both a purchased Insider entitlement and an earned Rewards benefit. We publish our operating calendar, timezone and public holidays, and where your local time differs from the service location we show both.

6.12 Changing or missing an appointment. You can reschedule with at least 24 hours' notice at no charge. If you cancel later than that or do not attend, we may charge only reasonable costs we have actually incurred and cannot recover, capped at A$30 for a virtual appointment, A$50 for a studio session and A$100 for a physical session. For a combined Private visit that cap applies once to the visit, and not to each linked unit. We always explain this before you book. We do not take the entitlement as well: you keep the service. We treat emergencies, accessibility barriers and technical faults fairly, and if the appointment fails for a reason on our side, no fee is charged and no entitlement is consumed.

6.13 Stylist continuity and substitution. On Style and Select you have a named stylist with a named backup; on Private you have a lead stylist who plans your year with you, also with a backup. On Virtual we keep you with the same stylist where practical but do not promise an exclusive named stylist. A named or lead stylist means someone who owns your ongoing brief and hands it over properly, with your notes intact, before any planned absence. It does not mean unrestricted personal availability or a dedicated employee. If your stylist leaves us or becomes unavailable, we move you to a qualified stylist and bring them up to speed at our cost, not yours. Insider does not include round-the-clock messaging, guest styling, unlimited on-demand sourcing, full wardrobe photography, unrestricted travel or access to sold-out pieces. General support is separate from your stylist relationship: we aim to acknowledge requests within 1 business day and give you a resolution or a concrete next step within 2.

6.14 When we cannot deliver. If we confirm that we have failed to deliver what we promised, we open a case with a named owner, a due date and a link to the booking, and we tell you what we are doing. Where an output is poor or incomplete against the brief we accepted, a senior stylist assesses it and we provide one correction or a repeat service without consuming another entitlement, or another remedy appropriate to the problem. Where we cannot deliver a physical service you have paid for, we promptly offer you the undelivered allocated value back, or a qualified replacement or a different format if you prefer; we do not unilaterally convert a physical session you have bought into a virtual one. If you ask, at least 14 days before an annual entitlement expires for virtual or studio service, or 30 days for physical service, and we cannot offer you a slot, that entitlement is extended to 90 days past its original expiry or the earliest date we can both manage, whichever is later, and we record and confirm the new date. A monthly Private check-in works the same way on a 7-day request and a 30-day extension. We do not expire an entitlement while our own failure remains unresolved.

6.15 Unused entitlements and the end of a term. Each monthly Private check-in runs from its monthly anniversary to the next and does not roll over or accumulate; the main virtual appointments and all physical units stay available across the whole annual term. If you choose not to book, unused entitlements expire when the term ends, subject to the extensions above and to your statutory rights, and they do not carry into a renewed term: each renewal opens a fresh set of entitlements rather than adding to the set you did not use. We remind you 60 and 30 days before your term ends, and 7 days before a monthly check-in window closes, and those reminders do not themselves create or remove an entitlement. Your benefit record in the app is our record of your entitlements and we treat it as correct unless you show us otherwise; if you tell us it is wrong we investigate, a person decides, and you may appeal under clause 14.9. A missed notification never takes an entitlement away.

6.16 Upgrades. You may ask to upgrade to a higher plan at any time: we credit the unused allocated value of your current plan, calculated under clause 6.16A, against the full price of the new one, you pay the difference, and a fresh twelve-month term starts once that payment settles. Unused annual appointments stay creditable even late in the term, unused care is credited at its remaining amount, service already delivered and care already spent are not, and check-in windows that have already passed are not, though ones still to come are. We show you the calculation and resolve any existing bookings with you before you accept. A downgrade happens through your next purchase and does not reprice work already done.

6.16A Allocated value of each Insider benefit. So that refunds, upgrades and credits can be calculated in a way you can check, each plan price is allocated across that plan's benefits as follows. These are the amounts we use wherever these Terms speak of the "allocated value" of a benefit, and they are the amounts we deduct for service already delivered and credit for service not yet delivered.

The allocated value of the Personal Wardrobe Edit and stylist continuity is treated as consumed evenly across the term, day by day over the actual number of days in that term, because it is a continuing benefit rather than a set of appointments; every other line is consumed only when the appointment is delivered, the check-in window passes or the care is actually reimbursed. A care allowance is treated as unspent to the extent it has not been reimbursed. Where you paid in a currency other than Australian dollars, we convert using the rate applied to your original payment, so that a refund is never reduced by a movement in exchange rates. If we change a plan's price for new purchases, the allocation above continues to apply to the term you bought at the price you paid. We show you the calculation on the same basis every time, and if you think it is wrong you may ask a person to review it under clause 14.9.

6.17 Cancelling, refunds and your statutory rights. As a matter of contract you have 14 calendar days from payment to change your mind: we refund the unused allocated value, calculated on the basis set out in clause 6.16A, deducting only the allocated value of appointments and check-ins actually delivered, care actually reimbursed, the day-by-day share of the continuing benefits, and a coordination fee of the lesser of A$50 and 2% of the plan price where a stylist has been assigned and a brief accepted. We show you the calculation before we process the refund. After 14 days, telling us you want to stop records that you are not buying another term and leaves everything you have paid for usable until your end date; it does not by itself produce a pro-rata refund for a change of mind. Refunds go back to the payment method you used, and we never refund more than you actually paid. None of this limits your rights under the law. Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded, and if a service fails to meet them you are entitled to a remedy, including cancellation and a refund where the failure is major, whatever this clause says. Members in other countries have equivalent non-excludable rights, including any statutory withdrawal or cooling-off right, and Schedule 1 sets those out country by country; where a term of this Part would limit a right you cannot be deprived of, that term does not apply to you to that extent. If you ask to close your account we show you the value remaining, explain what closure means, offer you an export of your styling outputs and determine any remedy claim before anything is deleted. Cancelling is never hidden behind a phone call or a retention offer.

6.18 Care allowance. Insider Select includes an A$50 care allowance and Insider Private an A$100 care allowance for each benefit year of your membership. Care is a reimbursement allowance against actual approved garment repair or alteration invoices, not cash, not a discount on new purchases and not convertible to Points. It does not currently cover dry cleaning, laundry, new pieces, delivery, gratuities or unrelated accessories, and if we widen what it covers we publish the change first. You can use it across several jobs until it is exhausted, and you pay only a clearly quoted excess. There are two routes: book through one of our care partners, who quotes, reserves your allowance and bills us directly, or obtain approval first for your own local provider, pay their itemised invoice and claim it back. We normally approve a complete request within 2 business days and pay a verified claim within 5 business days of verification, with the status visible to you. If approval was not available or the position was unclear, we assess your claim fairly rather than refusing it automatically. Where you hold more than one care allowance (a Rewards allowance and an Insider one, for example), an eligible invoice draws on them in earliest-expiry order unless you choose another valid order, and the same receipt is never reimbursed twice. Your stylist can recommend work but cannot commit a provider to a price before a quote is approved, and a provider's temporary unavailability never reduces a balance we have already given you.

Part 7: NuPARE Rewards

7.1 What Rewards is. NuPARE Rewards is our free recognition programme for members who shop, care for and re-home fashion through NuPARE. Joining is free, withholds nothing from the free app, and is open to any eligible member. Rewards recognises confirmed, retained purchases through supported NuPARE routes and a small number of published non-purchase actions, and it gives you two separate things: a status tier, which carries an annual care allowance and, from Gold upwards, personal styling service; and Points, which are a funded discount you can put towards eligible purchases. The free app (your wardrobe, digitisation, automated outfits, travel and calendar planning, shopping and discovery tools, insights and community) remains free whether or not you join and whatever tier you hold. Rewards adds recognition to the free app; it is not a condition of access to it.

7.2 Rewards and Insider are separate. Rewards and Insider are independent programmes. Buying an Insider plan does not grant you a Rewards tier, does not accelerate your progress towards one, and does not shorten any qualifying period. Insider membership fees and the value of anything delivered under an Insider plan are not eligible spend and never count towards a Rewards threshold. Equally, holding a Rewards tier does not reduce the price of an Insider plan or give you Insider entitlements. Where you hold both, any appointment you earn through Rewards is additional to the appointments you have purchased under Insider; we do not satisfy an earned Rewards review by consuming an Insider appointment, or the converse. Your Points, your care allowance, your paid Insider service allocation and any seller earnings are separate balances with their own rules, expiry dates and records.

7.3 Who can join. You can join Rewards if you are 18 or over, hold a NuPARE account in good standing and meet the country requirements shown at Account › Rewards. One person may hold one Rewards membership. You can leave at any time from Account › Rewards. If you do, you have 60 days from that date to redeem the Points in your confirmed balance and to use any care allowance already issued for the current benefit year, and anything unused at the end of that period lapses; a personal-service entitlement already granted remains available until its own expiry. We tell you this clearly before you confirm. Nothing in this Part limits your rights under the consumer law of your country, including guarantees that cannot be excluded.

7.4 Eligible spend. Your tier is based on eligible spend, meaning the price you actually paid and kept for eligible merchandise bought through a supported NuPARE route, after discounts, after returns and after any Points you redeemed, and including GST where GST was included in the transaction. Eligible spend does not include delivery, duties and import charges, service fees, membership fees of any kind, the purchase of gift cards, proceeds you receive as a seller, or promotional value that was not paid for in cash. Purchases of new merchandise and purchases you make as a buyer on Resale count at the same rate: a dollar retained is a dollar counted. Purchases made from accounts related to yours, and purchases you make from your own Resale listing, do not count. Where a gift card is redeemed, the underlying purchase counts only where we can identify the eligible value and be satisfied it is counted once. A purchase counts from the date of the original order, not the date it is confirmed to us, and a receipt you upload is evidence we will consider, together with the transaction record, in deciding whether spend qualifies.

7.5 Confirmed and pending activity. Spend and Points become yours when the purchase is confirmed to us through the route it was made on and the retained value can be verified. Until then we show the activity as pending, separately from your confirmed balance, with the conditions still to be met. Pending activity is not available Points, is not confirmed spend, and does not move you into a tier. Some routes confirm quickly and others take as long as the merchant's return window; where a route lets you follow a tracked link to another retailer, that retailer runs its own checkout, returns and refunds, and we can recognise only what it confirms to us.

7.6 Tiers and what each one includes. Tiers are set by your confirmed eligible spend over the trailing 12 calendar months. Every tier keeps the same free app and the same funded base Points rate. A higher tier does not add a Points multiplier, a delivery benefit, a Resale fee waiver or an Insider membership. Benefits are per benefit year unless we say otherwise.

7.7 Care allowances. Your care allowance reimburses approved repair, alteration and other published care work up to the amount issued for your benefit year, across as many claims as you like until the allowance is used. We quote any amount above the allowance to you before work proceeds, so that the amount you are asked to pay is known to you in advance. Where we run a promotional allowance for a period instead of the amount in the table, we publish it as a campaign under clause 7.17 with its own start and end dates and it is stated in your benefit record before you enrol; whatever amount we actually issue to you is the amount we honour in full, and we do not reduce or withdraw an allowance once it has been granted for your benefit year. An allowance is a reimbursement entitlement, not cash: it cannot be withdrawn, transferred or converted to Points.

7.8 Personal service at Gold and above. Gold and Platinum reviews are live private virtual sessions with a stylist who prepares beforehand and leaves you with a written, prioritised action plan; preparation and the production of your outputs are additional working time and are not taken out of your appointment. Reviews look primarily at pieces you already own and can resolve a focused purchase decision, but they do not promise a separately researched shopping list, and no minimum wardrobe size and no purchase of any kind is required. We explain the scope before you book. Noir adds a four-hour in-person consultation in a covered service area, agreed with you in advance, along with two virtual reviews and a coordinator. We aim to offer virtual appointments within 14 days and a Noir in-person appointment within 30 days of a complete request in an area we cover, and we record the slots we offer. If we cannot deliver a benefit ourselves we keep the obligation and arrange a qualified replacement, an agreed equivalent or another appropriate remedy; a virtual appointment is not an automatic substitute for a promised in-person visit. Gold and Platinum members receive both the allowance and the review; there is no option to trade the review for a larger allowance.

7.9 Noir. Noir is by invitation only, and we decide invitations on sustained qualifying activity and on the service availability we can actually staff and fund in your area. There is no guaranteed spend threshold, no published progress bar and no purchase that entitles you to an invitation, and we will never suggest that one more order will secure one. Before you accept, you receive the exact annual package, the service coverage that applies, your care allowance, the period in which benefits can be used and how renewal is decided. We consider Noir invitations using commercially relevant, documented criteria and human review; we do not infer or use sensitive personal attributes to decide who is invited, and ordinary legitimate returns are not treated as misconduct. If Noir is not renewed you move to the highest standard tier you qualify for, and benefits already issued to you stay valid until their own expiry. You can ask us for an explanation of a Noir decision or for it to be reviewed.

7.10 How status is granted and held. We grant you the highest standard tier you qualify for as soon as the qualifying spend is confirmed; you do not wait for a review date. Once granted, you hold that status for 12 calendar months from the date of grant or of your most recent upgrade, even if your rolling spend later falls below the threshold during that period. At the end of that period we review your position and you requalify on the full threshold; there is no soft landing, no reduced maintenance amount and no lifetime status, and if you no longer meet a threshold we assign the highest tier you do qualify for. Your rolling 12-month spend is a moving window and does not reset on an anniversary: purchases drop out of the window 12 calendar months after the original purchase date. We calculate that window on Australia/Perth calendar boundaries, including the earliest day of the window and excluding the moment of evaluation.

7.11 Your benefit year. The first time you are granted Silver or higher, a fixed 12-month benefit year opens. Its anniversary stays the same even if you later upgrade, so your benefit dates and your status review dates are separate things and will usually fall on different days. On each benefit anniversary we issue the package for the tier you hold at that moment, under the policy in force. Each tier's package can be issued at most once in a benefit year, and a downgrade followed by requalification does not generate a second one. A later downgrade does not invalidate benefits already issued to you, which remain usable until their own expiry.

7.12 Upgrades during a benefit year. If you move to a higher tier part-way through a benefit year, your care allowance is treated as a target for that year rather than a fresh full amount. The new care we grant equals the higher tier's target less all standard care already issued to you for that year, counting amounts spent, reserved and still available, and never less than zero. A Silver member at A$50 who moves to Gold therefore receives no further care, because Gold targets the same A$50; a member on a published A$25 promotional allowance who has claimed A$10 receives a further A$25, bringing the year's issued total to A$50. Valid lower-tier care is never charged back or taken away. Where you have not yet used your lower-tier review, we replace it with the higher review package once any existing booking is resolved; where the lower review has already been delivered it stays in your history and we grant the higher package in full, and we treat that overlap as our cost, not yours. A failure on our part is never treated as your having used a benefit. Where fewer than 30 days remain in your benefit year when a new service or care increment is granted, you get 90 days from the grant to use it, and the benefit anniversary itself does not move.

7.13 Earning Points. Points are a funded discount. Point amounts in these Terms are stated at the current scale, where 1 Point is worth A$0.10 and 100 Points are worth A$10. You earn 2.5 Points for every A$100 of eligible spend, which is a funded reward of 0.25% of what you spend and keep. We calculate earning with fractions of a Point held internally, so small purchases are treated consistently and nothing is lost to rounding on any single order; your balance displays the whole Points available to you, and the fractions continue to accumulate until they become whole Points. Points are earned on confirmed eligible spend only, on the basis in clause 7.4, and we show the dollar value beside the Points figure wherever we display a balance.

7.14 Using Points. The minimum redemption is 10 Points, which is A$1. Above that minimum you may redeem in any whole Point increment, which is A$0.10 at a time, and on a supported funded route Points can cover up to the whole eligible payable amount. Points cannot be used for delivery, duties, gift cards, Insider membership fees, excluded fees or cash withdrawals, so a basket may still need a cash payment for those lines even where Points cover all of the merchandise. Points are not transferable, are not exchangeable for cash and cannot be converted into status. Where you shop with another merchant through a link from NuPARE, you pay that merchant in the ordinary way; a NuPARE Points balance cannot be spent on their website. We do not advertise Points as spendable unless at least one redemption route is actually working, and if we ever have to withdraw every route we will provide a funded alternative or remediation rather than leave you holding a currency you cannot use.

7.15 Points expiry. Points never expire by the passage of time alone: they expire only after 24 calendar months in which you neither earn a qualifying confirmed Point nor complete a redemption on your account. Between 60 and 30 days before that date we send you a notice that deals only with the expiry, states the date on which it will happen and tells you what to do to prevent it, and we send it to every member wherever you live. Pending earning, reversals, administrative corrections and failed redemption attempts do not restart the inactivity clock, because none of them is activity for this purpose. Where a refund restores Points to you, you get at least 90 days from restoration to use them; that does not revive unrelated Points that had already expired.

7.16 Returns, reversals and negative balances. If you return a purchase, we reverse the Points you earned on it in proportion to the value returned, and we restore the Points you used to pay for the returned eligible value. If reversals leave your Points balance below zero, we offset the shortfall against Points you earn in future. We never debit a payment card or take money from you to recover Points.

7.17 Campaigns and non-purchase Points. We may publish campaigns that award Points for actions other than buying, on stated criteria and with a stated start and end date. The activation reward is 500 Points, once per person, after you have added 15 valid pieces you personally own to your wardrobe, saved three outfits, and returned to the app at least 7 calendar days after your first qualifying piece; a valid piece means a distinct piece you own, and it may be selected from our catalogue. If accessibility needs or the size of your wardrobe make that impractical, ask support and we will provide an equivalent assisted route. Care actions earn 100 Points per approved action, up to four per programme calendar year, on published evidence of a repair, alteration or other published care action. You are never required to use a paid NuPARE provider to claim one. Community contributions earn 100 Points, up to twice per programme calendar year, judged against published quality criteria with a human moderator, and are never conditional on your saying something favourable about us or sharing private information. Across those three campaigns together you can earn at most 1,000 Points per person per programme calendar year, and the activation reward counts inside that cap; if only part of the cap remains, we award what fits and explain why. A programme calendar year runs from 1 January to 1 January, Australia/Perth. A campaign reservation belongs to the year in which your participation is accepted, and pausing a campaign does not cancel an award already accepted and in progress.

7.18 Insider referrals. If someone you invite joins Insider on a paid plan, we award you Points on their first paid plan: 500 Points for Virtual, 1,000 for Style, 2,000 for Select and 3,000 for Private. We release the award once the person you referred has completed their first service and 30 days have passed since their payment with no qualifying refund or dispute. You can be rewarded for up to five referrals and up to 10,000 referral Points per programme calendar year. The award is made once, for a person's first paid plan; if they later upgrade, there is no second award. Your invitation code is yours to share as you wish; we do not upload your contacts or send invitations on your behalf without your express consent. A referral must be a genuine introduction of a new member: we do not award Points for referring yourself, another account you control, or a person in the same household or at the same delivery address, for an account created from the same device or payment instrument as yours, for bulk or automated invitation sending, or for an invitation placed where the law or a platform's rules prohibit it. Where we have evidence that an award was obtained in one of those ways we may withhold it or, if it has been made, reverse it, and we tell you what we found and give you a route to appeal under clause 14.9. We never reverse an award that was validly earned and used in good faith, and we do not treat an ordinary refund, a cancelled order or a slow first booking as abuse. Referral Points, the value of an Insider plan you or your referral buys, the value of orders placed by someone you referred, and any Points earned through a campaign are never counted as qualifying merchandise spend and never move you up a tier.

7.19 Seller recognition, corrections and changes. If you sell through NuPARE we recognise you separately after five settled sales with no unresolved, upheld service issues. That recognition is about your selling record: it does not create buyer spend, does not earn Points as spend, and does not grant or raise a Rewards tier, and any seller-fee promotion is separately funded and separately described. Where spend that originally qualified you is later reversed, we carry out a correction review; benefits already delivered are preserved and we will never charge you for using a benefit that was validly issued and used in good faith. Where a grant has not yet been delivered and is affected by proven fraud we may suspend it, and we tell you why and give you a route to appeal under clause 14.9; an ordinary late return is not fraud and is not treated as such. We collect only the information Rewards needs, keep your styling consents separate from marketing and other consents, and never infer sensitive personal attributes to decide your status or your invitations. Rates, thresholds, allowances and campaign terms are published at Account › Rewards, and where they are ones we may change we give you at least 60 days' notice. Changes apply from the effective date onwards, are never applied retrospectively, and Points you have already earned are never devalued by a change to the earn rate or to what a Point is worth.

7.20 Credit you have paid money for. If we sell gift cards, or credit that you or someone else has paid money for, that credit is a different thing from Points and this clause governs it. It is valid for at least 3 years from purchase, or longer where the law of your country requires; the expiry date is shown on it; no fee is charged after purchase; and it is subject to the gift card law of your country, including Division 1 of Part 3-2C of the Australian Consumer Law. We tell you which rules apply when you buy it. Credit you have paid for is spent before Points where you hold both, it is refunded to you if the order it was spent on is refunded, and it is never forfeited because you left Rewards or because your Points expired.

Part 8: Booking Stylists and Care Providers, and care services

8.1 Independent Providers. Stylists and Care Providers are independent businesses who have agreed to our Provider Standards and the Provider Terms (Schedule A for Stylists, Schedule B for Care Providers). They are not our employees, partners or agents for the performance of the service. They set their own availability and their own prices. Your contract for the service is with the Provider.

8.2 What we check. Clause 8.11 sets out the full onboarding requirements; in summary, before a Provider can take bookings, we verify their identity and payout details through our payment provider, confirm they hold the insurance the Provider Standards require, and, for Stylists who offer in-person sessions, obtain a criminal-history check where the law of their country allows us to and, where that law requires it, they consent (Schedule 1, D.13 for the EEA). We check the Provider's profile information against the evidence they supply. We do not supervise the performance of the service, we do not guarantee the conduct or skill of any Provider, and a check is not a guarantee of future conduct. Each Provider's profile shows which checks have been completed.

8.3 Booking. You book by selecting a Provider, a service and a time and paying the price shown, which includes our booking fee. The Provider has the time stated in the app to accept the booking: when they accept, the contract is formed and we send you a confirmation, and if they do not accept, we refund you in full.

8.4 Payment and payout. You pay at booking. We collect the payment as the Provider's limited payment collection agent, on the same terms as clause 5.9, and pay the Provider, less our commission (Schedule 2), on the monthly payout cycle in Schedule 2, for bookings whose complaint window under clause 8.9 closed in the previous calendar month without a complaint. If you tell us before the end of that window that you are satisfied, the booking joins the next cycle. If you complain within that window, we hold the payment until the complaint is decided.

8.5 Cancelling a Stylist booking. You may cancel a Stylist booking for free up to 48 hours before the session start time. If you cancel less than 48 hours before, or do not attend, the Stylist keeps the lesser of 50% of the price and the loss they actually suffer from being unable to rebook that time, and we refund the rest to you. If the slot is rebooked, the Stylist keeps nothing and we refund you in full. We tell you this before you book. If the Stylist cancels, or is more than 20 minutes late without agreement, you receive a full refund and, if you wish, help rebooking. If you have a legal right to cancel within 14 days of booking (Schedule 1), we ask you before the booking is made whether you want the session to take place within that period and to acknowledge that you will lose the right to cancel once the session has taken place.

8.6 In-person sessions: safety. Some Stylists offer sessions at your home, at their studio or at a public place. In-person sessions are optional. For your safety and the Stylist's: we share your address with the Stylist only after the booking is confirmed and only for the session; you and the Stylist may each end a session at any time if you feel unsafe; you can report any concern during or after a session through the "Report a concern" link on the booking, which is monitored, and we act on reports under Part 11; and we keep a record of every in-person booking. You must follow the safety guidance in the app; if you are in immediate danger, contact emergency services.

8.7 Care services. When you book a Care Provider, you hand your piece to the Provider (by drop-off, collection or post as shown in the booking). The Provider records the piece's condition with photographs at receipt and at return, and you can see those photographs in the booking. You must declare the piece's value at booking; the Provider's liability for loss of or damage to the piece while in their custody is the declared value or, if you did not declare one, its fair value, and the Provider carries insurance for that liability as Schedule B of the Provider Terms requires. The Provider is not responsible for damage that results from an inherent defect in the piece that the Provider could not reasonably have identified, or from a description of the piece you gave that was inaccurate, and a Provider may decline a booking before hand-over where the declared value exceeds A$2,000 (or the local equivalent). Care Providers give a 90-day guarantee on their workmanship: if the work fails within 90 days of return, they redo it at no charge. These are the Provider's promises to you, which we require of every Care Provider and which you may enforce against them; they are in addition to the guarantees the law of your country implies into contracts for services.

8.8 Cancelling a Care booking. You may cancel a Care booking for free at any time before you hand over the piece. After hand-over, you may cancel before the work has started for a full refund less any collection cost actually incurred; once work has started, you pay for the work done.

8.9 Complaints about a Provider. If a service is not performed with due care and skill, is not what you booked or does not happen, tell us within 7 days through the booking. We hold the Provider's payment, ask both of you for your account, and decide under the Provider Standards whether to refund you in whole or part, require the Provider to redo the work, or release the payment. Our decision is about the held payment only; it does not affect your legal rights against the Provider, or ours against you or the Provider. We remove a Provider who attracts serious or repeated complaints.

8.10 Our service to you. Running the booking platform, taking your booking, handling your payment and running the complaints process are services we supply to you, and we supply them with due care and skill. The statutory guarantees that apply to those services are not excluded.

8.11 Who we onboard. We accept a Stylist or Care Provider only where they are carrying on a business and can show it. Before a Provider can take a booking they must give us, and keep current, an Australian business number or the equivalent registration for their country; their goods and services tax registration status; evidence of the insurances in clause 6 of the Provider Terms, including cover for goods in their care, custody and control where they handle garments; proof of any licence or qualification their trade requires; and identity and payout verification through our payment provider. We verify these against official registers where we can and re-confirm them every year. A Provider whose registration, licence or insurance lapses cannot take a booking until it is restored, and we will tell them so. These requirements are not a formality: they are what allows us to make the promise in clause 8.14.

8.12 Quotes and prices. Some services are offered at a fixed price and some are quoted. Where a fixed price is shown, that is the price you pay for the work described and payment is taken when you confirm. Where a service is quoted, the Provider assesses your piece and gives you a written quote in the app setting out the work proposed and the price; work does not begin until you approve it. A quote is open for the period shown with it and lapses at the end of that period, after which the piece may be re-assessed and quoted again. If work that was not quoted or approved turns out to be necessary, you will be told and asked to approve it before it is done, and you are not obliged to accept. Nothing is started, and you pay for nothing, that you have not approved.

8.13 Custody of your piece, and who bears the risk. Your piece is at the Provider's risk from the moment they or a carrier they arranged takes possession of it until it is back with you, and the Provider must insure it for that period. Where we arrange and pay for the carriage between you and the Provider, the piece is at our risk while it is with that carrier. When you book you must tell us anything we would reasonably need to know about the piece, including its fibre content and care restrictions, previous repairs or alterations, existing damage or weakness, embellishments, and anything that makes it fragile, hazardous or unusually difficult to work on. You must declare the piece's value when you book, and declare it honestly: the booking cannot be confirmed without a declared value, and if you declare a value below the piece's true value, what can be paid to you is limited to the value you declared. We require the declaration so that a loss can be resolved quickly and fairly, without argument about what the piece was worth.

8.14 Our Care Promise. If your piece is lost, destroyed or damaged while it is with a Provider or with a carrier we arranged, you are entitled to recourse from us without first pursuing the Provider yourself. The Provider owes you that amount under clause 8.7, and our promise is that we will stand behind it: tell us through the booking, and where the Provider is liable to you and has not paid you within 14 days of our notifying them, we pay you what the Provider owes, up to the value you declared or, where the app did not require a declaration, the piece's fair value. On paying you, we take an assignment of your claim against the Provider and recover from them and their insurer, which is a matter between us and them and requires nothing further from you. This is a guarantee of the Provider's obligation to you, not a contract of insurance: it does not cover a loss for which no person is liable, and it does not depend on you having paid us anything for it. This is our own promise to you, in addition to your rights against the Provider and under the Australian Consumer Law, and it is why clause 8.11 exists. It does not apply to loss or damage you caused, to a piece you sent without telling us about a condition in clause 8.13 that caused the loss, or to the ordinary consequences of the work you approved. For a piece of exceptional value, such as couture, archival or heirloom pieces, tell us before you send it: we may decline the booking and return the piece at our cost, or agree a higher figure with you in writing.

8.15 Turnaround. Any turnaround time shown is a good-faith estimate of how long the work will take once the Provider has the piece, and is not a promise of a completion date unless one has been expressly agreed with you. Craft work is unpredictable: a material can behave unexpectedly, and a trim can prove hard to source. If the estimate is going to be materially exceeded you will be told as soon as reasonably possible and given a revised estimate, and if the revised time does not suit you, you may cancel under clause 8.8 and, where work has not started, be refunded in full.

8.16 Recycling. When you make a recycling request and the piece is received, ownership of that piece passes to whoever receives it, and from that point the piece cannot be recovered, identified or returned to you. You have a short window after receipt, being the period shown in the app for that request, in which you may ask for it back, and if it has not yet gone into processing it will be returned to you. After that window, or once processing has begun, the piece cannot be returned. Recycling means that a piece is sorted and then repaired, re-sold, given to a partner organisation, broken down into fibre or material, or responsibly disposed of, depending on its condition and on what the market for that material allows. We do not promise that any particular piece will be resold or re-worn, or turned into anything in particular, and we do not promise you any payment, credit or share of proceeds except where the app expressly says otherwise.

8.17 Pieces that cannot be returned to you. A completed piece goes back to the address or collection point you nominate, and you must keep those details current. If it cannot be returned because delivery fails, a collection is not made or you cannot be reached, we will tell you at the contact details on your account and hold the piece safely for you for at least the minimum period shown in the app, after which we may charge reasonable storage at the rate shown. If a piece remains unclaimed after that period and the notices go unanswered, it is treated as unclaimed goods under the legislation of the State or Territory that applies, which may involve further notice to you and, eventually, a sale or disposal, with any net proceeds held or paid as that legislation requires. No person becomes the owner of your piece by reason only of it having gone unclaimed.

8.18 Photographs, and giving a Provider access to your wardrobe. A Provider photographs a piece when it arrives, while work is in progress and before it goes back to you, to record its condition on arrival and departure, to confirm the right piece is being worked on, and to resolve any later question about condition, loss or damage. Those photographs form part of the record of the booking, are handled under our Privacy Policy, and are not used for marketing or publication without asking you first. Where you grant a Provider access to your wardrobe records, you do so expressly in the app, and that access is limited to the pieces, measurements, notes and booking details it covers; the Provider does not see your payment details, your order history or anything else in your account. Access lasts for the period shown when you grant it and ends automatically when the booking is completed or cancelled. You can revoke it at any time in your account settings, which takes effect immediately for the future, though it does not undo what the Provider has already properly recorded to carry out the work.

Part 9: Creator Program

9.1 When these terms apply to you. Every NuPARE member may earn Creator commission: there is no application to pass, no approval to wait for and no separate status to hold. This Part becomes binding on you the first time you earn: that is, the first time a paid order is attributed to you under clause 9.3. Because earning happens automatically, we do not treat anything you filled in earlier as your agreement to this Part. Instead, before we release your first payout we show you this Part in full and ask you to accept it, and we hold the payout until you do. If you do not wish to accept it, tell us and we will switch earning off for your account; nothing already paid to you is affected.

9.2 What you earn. You earn commission at the rate shown in the composer when you tag the item, up to 5% of the item price. Commission is earned on Brand items only: tagging a Resale item earns nothing and the composer tells you so. Where a tag links to one of the affiliate networks we use rather than to a Brand Partner, your commission is 50% of what the network actually pays us for the sale, capped at 5% of the item price. The rate displayed at the moment you create the tagged post is the rate that applies to sales attributed to that post, and it is calculated on the price paid for the tagged item line itself, excluding delivery, duties, gift wrapping and any taxes or fees charged on the order. Discounts, credits and Points applied by the buyer reduce the line price and therefore reduce the commission. For every earning we show you the order it came from, the line price used and how the amount was worked out.

9.3 Attribution, the claim and its expiry. When someone engages with a product tag you have posted, we record an attribution claim in your favour against that product for that person. If that person then places a paid order for the tagged item while the claim is still current, the sale is attributed to you. A claim has a fixed life, shown to you in the composer at the time you post, and once it expires it stops earning: a later purchase by the same person is not attributed to you unless a fresh claim has been created. You cannot earn on your own purchase: where the buyer and the earner are the same account, or the same person using more than one account, no commission arises and any that has been recorded is reversed. Only one claim can be attributed to a sale, and where several are current, the most recent prevails.

9.4 When commission vests and when we pay you. Commission is provisional until the item is despatched. It vests (becoming an amount we owe you, subject to clause 9.5) when the order carrying the attributed line is despatched, and it is credited to your Creator balance at that point. We pay balances out on our regular payment run once your balance is at least A$50 after any reversals. If your balance is below A$50 it stays there and rolls forward until later earnings take it over the threshold; it does not expire while your account is open. Payment is made to the account details you give us, and only after clauses 9.1 and 9.7 have been satisfied.

9.5 Returns, refunds and clawback. If a sale attributed to you is returned, cancelled, refunded, charged back or otherwise reversed, or if we find the attribution was created by fraud, self-purchase or manipulation, the commission on that sale is reversed. We do this by debiting the reversal against your Creator balance, whether or not the original commission has been paid out to you. If your balance is not enough to cover the reversal, the shortfall becomes a debit on your account, and we may recover it by setting it off against commission you earn afterwards until it is cleared, by setting it off against any other amount we owe you, or, if your account is closed or you stop earning, by recovering it from you as a debt due and payable to us. We always show you what was reversed and why, we do not reverse a sale more than 12 months after it was despatched, and if you think a reversal is wrong you can dispute it under clause 9.10.

9.6 Disclosure. When you post content carrying a product tag from which you can earn, you must make that commercial relationship clear to the people who see it. That obligation is yours: it comes from the prohibition on misleading or deceptive conduct in the consumer law of your country and, in Australia, from the AANA Code of Ethics and the AANA influencer guidance, and it applies to you whether or not you post through NuPARE. To help you meet it, our platform automatically applies a clear affiliate disclosure to every post carrying a product tag, whether or not you set one yourself, and you must not remove, obscure, minimise or contradict that disclosure. Our doing this does not transfer your obligation to us or make us responsible for your compliance: if the automatic disclosure is not adequate in the circumstances of a particular post, for example because of how you have worded the post, you still need to say more.

9.7 Tax, and the identifiers we need before we can pay you. Commission is your income and you are responsible for your own tax affairs, including any income tax and any GST or equivalent on the supply you make to us. That responsibility does not by itself discharge our obligations as the payer, so before we can pay you we need to collect and hold the identifiers the law requires: your name and address, your Australian business number if you have one or the equivalent identifier for your country, and the details we need to verify your account. If you are carrying on an enterprise and you do not quote an Australian business number to us, we may be required under section 12-190 of Schedule 1 to the Taxation Administration Act 1953 (Cth) to withhold from your payment at the top marginal rate and remit that amount to the Australian Taxation Office. Where we withhold, we tell you the amount withheld and give you the statement you need to claim the credit.

9.8 Exemptions and reporting. Withholding does not apply where the payment is A$75 or less excluding GST, where the supply you are making is wholly of a private or domestic nature, or where another statutory exception applies, so not every member needs to quote a business number. Many members who post occasionally about clothing they like fall within the private or domestic category. Because we cannot determine that for you, we ask you before your first payout which of these applies, and you must answer honestly and tell us if your circumstances change; if you tell us your activity is private or domestic and it later becomes an enterprise, quote your business number. We may report payments made to you to the Australian Taxation Office or to the tax authority of your country where the law requires it, and we handle these identifiers in accordance with our Privacy Policy. This clause is not tax advice, and you should obtain your own.

9.9 Your independence. You are not our employee, partner, joint venturer or agent, and nothing in this Part creates any of those relationships. You decide what to post, when to post and whether to post at all; we do not direct your content, we do not guarantee you any level of earnings, and you receive no wages, leave, superannuation or other employment entitlement from us. You must not hold yourself out as speaking for NuPARE or as authorised to bind us.

9.10 Suspension, removal and appeal. We may suspend or end your ability to earn commission if you breach this Part, if we reasonably suspect fraud or attribution manipulation, if your content breaches the law or the Platform Policies, or if we are required to by law or by a payment provider. Except where we must act immediately (generally limited to suspected fraud, a legal requirement or a risk of harm), we give you notice and a reasonable opportunity to remedy the problem first. If we do act, we tell you what we have done and why in enough detail for you to respond, we do not withhold commission that has properly vested and is not subject to reversal, and you can appeal under clause 14.9.

Part 10: Reviews and ratings

10.1 Who can review. You can review a Brand item or Resale item only if you bought it on the Service, and a Provider only if you completed a booking with them, and you can do so within 90 days of delivery or of the service. We label reviews "Verified purchase" or "Verified booking" and we verify that the reviewer completed the transaction before we publish. We do not publish reviews from anyone else.

10.2 What we publish. We publish positive and negative reviews alike, in the order set out in the Reviews Policy (default: most recent). We do not filter or suppress reviews by rating. We remove a review only if it breaches the Community Standards (for example because it is abusive, discloses personal information, is unrelated to the item or service, or is fake), and we tell the reviewer why.

10.3 No incentives for sentiment. Neither we nor any Seller, Provider, Brand Partner or Creator may offer anything of value in exchange for a positive review, for changing or removing a review, or conditional on the rating given. We may offer a small, fixed number of Points for writing a review regardless of its content; where we do, the review is labelled "Incentivised". Anyone connected to a Seller, Provider or Brand Partner (an owner, employee, agent or family member) must disclose that connection in the review.

10.4 You may review us and others freely. Nothing in these Terms restricts your right to post honest reviews or comments about us, a Seller, a Provider or an item, on the Service or anywhere else.

Part 11: Content, conduct and moderation

11.1 Community Standards. When you use the Service you must comply with the Community Standards, which form part of these Terms, and with Schedule 4. In summary, you must not: list, post or send anything that is illegal in your country or ours, that infringes anyone's rights, or that is in Schedule 4; harass, threaten, defame or discriminate against anyone; publish another person's personal information (including their address, phone number, workplace, or images of them) without their consent; post sexual content, or intimate images of any person without their consent; use the Service to defraud anyone, or to sell stolen, counterfeit or recalled goods; interfere with the Service or access it by automated means without our permission; create accounts to evade a suspension; or transact with any person in breach of sanctions laws.

11.2 How we moderate. We use a combination of automated tools and human review to detect content and conduct that breaches these Terms, the Community Standards or the law. Automated tools screen listings, images, messages and reviews for prohibited items, counterfeits, personal information, fraud signals and illegal content; anything the tools flag as likely to require removal or account action is reviewed by a person before that action is taken, other than automated blocks of content matching a hash of known illegal material (such as child sexual abuse material or terrorist content), which is removed immediately and then reviewed, and automated holds under clause 5.10, which a person reviews at your request under clause 11.6. We act in a diligent, objective and proportionate way, with due regard to your rights, including your freedom of expression.

11.3 Reporting content. Anyone can report a listing, review, profile, message or piece of Creator content by using the "Report" link on it, or by emailing hello@nupare.com.au, stating why they believe it is illegal or breaches these Terms, where it is (a link or identifier), their name and email address (unless the report concerns sexual content involving a child, in which case it may be anonymous), and a statement that they believe the report to be accurate and complete. We confirm receipt, review the report, tell the reporter our decision and the reasons for it, and tell them whether automated tools were used to make it. Reports from bodies we have recognised as trusted flaggers are prioritised. Reports about copyright and trade mark infringement are handled under Part 12.

11.4 What we may do. If content or conduct breaches these Terms or the law, we may, in proportion to the seriousness of the breach: remove or hide the content; require you to edit it; restrict its visibility or demonetise it; restrict features of your account (for example the ability to list, message or earn commission); suspend your account for a stated period; or, for serious or repeated breaches, terminate your account under Part 14.

11.5 We tell you why. Whenever we take any action in clause 11.4, we give you a statement of reasons at the same time (or, for removals to comply with an authority's order, as soon as we may), stating what we did and for how long, the facts and circumstances we relied on, whether the decision was made using automated means, the term of these Terms or the provision of law we consider was breached and why, and how you can appeal. We do not give a statement of reasons where the content is deceptive high-volume commercial spam, or where the law prohibits it.

11.6 Appeals. You can appeal any action in clause 11.4, and any decision not to act on a report you made, for 6 months after the decision, free of charge, at Settings › Help › Appeal a decision or by email. Appeals are decided by a qualified person, not solely by automated means, within 10 business days where we can. If we uphold your appeal, we reverse the action without delay. If we do not, we tell you why and you can take the matter to the out-of-court dispute settlement bodies and other routes described in Part 17 and Schedule 1.

11.7 Repeat breaches and misuse of reporting. We suspend, for a stated period, members who frequently provide manifestly illegal content or breach these Terms, and members who frequently submit reports or appeals that are manifestly unfounded, and we warn you before we do. In deciding whether to suspend and for how long, we consider the number of breaches or unfounded reports in the previous 12 months, their proportion to your total activity, their seriousness (including the harm caused), and your intent where it is apparent. As a guide: three substantiated breaches of the Community Standards in 12 months results in a 30-day suspension; a further breach within the following 12 months results in a 90-day suspension; and a further breach after that results in termination. A single serious breach (for example selling a counterfeit or stolen item, fraud, or threatening another member) may result in immediate termination. We treat manifestly unfounded reports in the same way. The same criteria apply to the misuse of Resale Protection or Provider complaints.

11.8 Messaging. You can send direct messages, with attachments, to other members, and messages to Brand Partners about their items and orders. You can block any member, leave or delete any conversation, unsend a message, and report a message. We may screen messages with automated tools for fraud, prohibited items, personal information and safety signals, and a person reviews any message that is reported or flagged. A Brand Partner's reply is the Brand Partner's, not ours. You must not send unsolicited commercial messages, or use messaging to take a transaction off the Service: doing so removes Resale Protection and the Provider complaints process, and is a breach of these Terms.

11.9 Illegal content and harmful communications. We remove content that is illegal and cooperate with law enforcement and regulators as the law requires. Some countries give us a specific process to follow when someone complains that a communication is harmful (for example New Zealand's Harmful Digital Communications Act safe-harbour process). Where we follow that process, we may remove content without deciding whether it is in fact harmful, and we tell the author.

11.10 Transparency. We publish an annual report on our content moderation, including the number of reports received, actions taken, appeals and their outcomes, and the use of automated tools, and, where the law requires it, the average number of monthly active users in a region.

11.11 Stories. A story is visible to the audience you choose for 24 hours and then disappears from view; we keep it for a further 7 days for safety review and then delete it, except that where a story is the subject of a report, an appeal, a safety investigation or a legal hold we keep a copy for as long as the Data Retention Schedule states and no longer; and we tell you who viewed it. Stories are subject to the Community Standards.

11.12 Live broadcasts. You, and Brand Partners, can broadcast live from the app with live chat and featured items. We do not record broadcasts. Automated tools and the host moderate live chat, and the host may remove viewers; we may end a broadcast that breaches the Community Standards. Featured items are a ranking surface (clause 3.9) and, for Brand Partners, are labelled as the brand's own.

11.13 Circles, reads and episodes. A circle is a group run by a member (the organiser) that others join by invitation link or on approval; an organiser may charge a membership fee, which we collect as the organiser's limited payment collection agent (clause 5.9 applies) and pay out under clause 5.10. The organiser sets the circle's rules within the Community Standards, and decides who may join and stay. If a circle closes, the organiser refunds the unused part of any prepaid membership, and we process it. Reads (essays) and episodes are member content under Part 12.

11.15 Profiles, privacy of profiles and presence. Profiles, listings, reviews, looks and public posts are public and indexable by search engines unless you set your account to private, in which case posts are visible only to approved followers. Your online presence (whether you are active) is shown to members you follow and who follow you; you can turn it off at Settings › Privacy › Presence.

11.16 Founding a circle and the revenue split. Any member may found a circle. You may set your circle to be free to join, or to charge a monthly subscription of any amount up to A$500 per member per month, and you may change that price on at least 30 days' notice to existing subscribers, who may cancel before the new price takes effect. Where your circle charges a subscription, we collect it from members in our own name, and of each amount we successfully collect and retain you receive 90% and we retain 10%. Your 90% share is calculated on the amount actually collected after refunds, chargebacks, failed payments and reversals, and includes any tax for which you are liable; you are responsible for your own tax obligations on it. We account to you monthly and pay your accumulated balance to your verified payout account within 14 days after the end of each calendar month, provided you have completed identity and payout verification and the balance is at least A$25; balances below that roll forward.

11.17 Recurring billing, and what happens when a circle closes. If you join a paid circle you authorise us to charge your payment method the subscription amount on the day you join and on the same day of each following month until the subscription ends. You may cancel at any time from your account, and cancellation takes effect at the end of the period you have already paid for, during which you keep access. If the founder closes the circle, or we close it, your billing stops immediately, you are not charged again, and we refund the unused part of the period you have paid for, calculated from the day the circle closes to the end of that period, to your original payment method within 10 business days. We fund that refund from amounts otherwise payable to the founder and, where those are insufficient, as a debt due from the founder to us. Nothing in this clause limits your rights under the consumer law of your country.

11.18 The two roles in a circle. A circle has exactly two roles that carry any meaning: the founder, who created the circle and controls its settings, pricing, content, membership and closure; and the member, who has joined and may read and post according to the founder's settings. There is no moderator, co-founder or other role that confers any additional right or power, and if you are described in a circle as holding any other title, that title is descriptive only and gives you no additional control over the circle, its membership or its money.

11.19 A founder cannot leave and cannot transfer. A founder cannot leave a circle while it exists, and founding a circle is not reversible in the ordinary way. A founder may transfer founding to another member with our consent, which we will not unreasonably withhold, where the transferee accepts these Terms and every subscriber is told at least 30 days before it takes effect and may cancel and be refunded the unused part of their period. If a founder dies or becomes permanently incapacitated, we close the circle, stop billing immediately and refund every subscriber the unused part of their period at our own cost. Otherwise the exit available to a founder is to close the circle. Closing a circle hides it: it is removed from listings, search and navigation, its members lose access, billing stops and refunds are made under clause 11.17, and the circle's content is retained by us in a non-public state for 90 days and then deleted, except where the Data Retention Schedule or a legal hold requires otherwise; the founder may ask for it to be deleted sooner. We notify members that the circle has closed and, if you choose to write one, deliver your farewell message with that notice. If you need a circle's content deleted rather than hidden, ask us under the Privacy Policy and we will determine your request in accordance with it and with our legal obligations.

11.20 Join requests, and being told the outcome. Where a circle requires approval to join, you may send a join request and the founder decides whether to approve it. The founder is not obliged to give a reason and may decline for any reason that is not unlawful. If your request is declined we tell you that it was declined; we do not leave your request unanswered or silently remove it. You may send a further request to the same circle after 30 days. A declined request gives you no access to the circle's content and no right to any refund, because no subscription is charged unless and until your request is approved.

11.21 Invitations and invite links. Any member of a circle may invite a named person to join it, and that invitation identifies the inviter to the person invited. In addition, the founder, and only the founder, may generate a bearer invite link that lets anyone holding it join without being individually named. A bearer link expires 7 days after it is created or after it has been used 100 times, whichever happens first, and the founder may revoke it earlier. Because anyone holding a bearer link can use it, you must treat such a link as you would a key, and must not post one publicly unless you intend the circle to be open to anyone who finds it. We are not responsible for access obtained by a person to whom a link was forwarded by someone else.

11.22 Public circles and public articles. If a circle is set to public, or an article within a circle is published publicly, it is published to the open internet. That means it is served as a full web page to anyone with the address, whether or not they are a NuPARE member; it carries social preview tags so that its title, description and image appear when the address is shared on other platforms; and it may be crawled, indexed and cached by search engines and other automated services, over whose retention and removal practices we have no control. You should treat anything you post in a public circle, or publish as a public article, as published to the world: permanently, and beyond recall.

11.23 Private and invite-only circles. If a circle is set to private or invite-only, we do not publish it to the open internet. Its pages are not publicly readable, are served only to signed-in members of that circle, are marked so that compliant search engines do not index them, and disclose nothing about the circle's content, membership or activity to a person who is not a member, including through previews, listings or link cards, and you may rely on that. If a circle is ever to change from private to public, that happens only by the founder's action, and where a change would make previously private content publicly readable we notify the circle's members before it takes effect. This clause does not prevent a member of the circle from copying and sharing content elsewhere, which we cannot control, and does not apply to a disclosure we are required by law to make.

11.24 Gatherings, and paid places. Any member may host a gathering through the Service, whether online or in person. A host may make a gathering free or charge for a place. Where a place is paid for, we collect the payment in our own name as the host's limited payment collection agent on the same terms as clause 5.9, and of each amount we successfully collect and retain we keep 10% and pay the host 90%. The price shown to you is the total you pay for the place, including our fee; there is no separate booking charge and the amount does not vary with your payment method. We pay the host their share on the monthly cycle in Schedule 2, for gatherings that took place in the previous calendar month, and we hold the money until the gathering has happened. A host must hold any licence, permit, insurance or approval the gathering requires, and must not charge for a gathering they are not entitled to run. Gatherings hosted by a Brand Partner are free.

11.24A Refunds for a paid place. If you cancel your place more than 7 days before a gathering starts, we refund you in full. Inside 7 days, the host's cancellation policy for that gathering applies, and we show it to you before you pay; where a host has set none, we refund you in full up to 48 hours before the start and not afterwards. We always refund you in full, including our fee, where the gathering is cancelled, where it is postponed and the new time does not suit you, where it is moved to a materially different place or format, where it does not take place, or where what you receive is materially different from what was described. Refunds go to your original payment method within 14 days. Where the law of your country gives you a cancellation right for an event booked at a distance, Schedule 1 sets out how it applies; nothing in this clause limits your rights under the consumer law of your country, and where a gathering fails to meet a consumer guarantee you may be entitled to a remedy beyond a refund.

11.25 Transferring a place at a gathering. You may offer your place at a gathering to another member. A transfer takes effect only when the person you have offered it to accepts the offer; until they accept, your place remains yours and they acquire no rights and no obligations. We notify the recipient of the offer, and the offer lapses if it is not accepted before the earlier of 48 hours after it is made and the start of the gathering. When a transfer is accepted, your place is cancelled and a place is issued to the recipient, who is then subject to these Terms and to any conditions the host has set. A transfer does not change the price paid, does not create a refund, and the money stays where it is: if you and the recipient wish to settle between yourselves, that is between you. You must not sell a place for more than you paid for it, auction one, or trade one commercially.

11.26 Cancellation of a gathering. A host may cancel a gathering at any time, and we notify everyone holding a place as soon as we can after the host does so. We may cancel or remove a gathering where we reasonably believe it breaches these Terms or the law, presents a safety risk, or misrepresents what attendees will receive, or where the host's account is suspended or closed, and we tell the host our reasons and give a fair opportunity to respond. Where the host or we cancel a paid gathering, we refund every attendee in full under clause 11.24A, we do not retain our fee, and we recover what we have refunded from the host under clause 5.22 as if it were a failed reversal. We are not liable for travel, accommodation or other costs you incur in connection with a gathering that is cancelled, postponed or changed, except to the extent that liability cannot be excluded under the consumer law of your country. A host who repeatedly cancels at short notice may have hosting disabled.

Part 12: Intellectual property

12.1 Ours. We or our licensors own the Service, its software, design and databases, the NuPARE name and logos, and all content we create. You may use them only as these Terms allow. We give you a personal, non-transferable, revocable licence to use the app and website to access the Service.

12.2 Yours. You own the content you post. You give us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example to resize or crop), display, and distribute your content on the Service and in our marketing of the Service for as long as it is on the Service and for a reasonable period afterwards for backup purposes, and you waive any moral rights to the extent needed for us to do that, in each case only so far as the law of your country allows. You may remove your content at any time, subject to our need to keep records of completed transactions. You promise that you have the rights needed to post your content and that it does not infringe anyone else's rights. We do not use your content to train generative artificial intelligence models, other than to evaluate and improve the specific feature you used it with, and our Privacy Policy describes that use.

12.2A Scope of the licence you give us. The licence in clause 12.2 is worldwide, non-exclusive, royalty-free, fully paid and transferable, and includes the right to sub-licence it, in each case only so far as is needed to operate, secure and promote the Service: to our hosting, content-delivery, moderation, authentication, analytics and payment providers; to a Brand Partner, Seller, Provider or organiser in relation to a listing, transaction, review, booking or message that involves them; and to a successor to our business under clause 18.3. It covers your listings, photographs, reviews, profile, looks, stories, reads, episodes, broadcasts, circle posts and comments. It does not cover your direct messages, except so far as we must process them for safety, moderation, fraud prevention and dispute resolution. When you remove content or close your account, the licence ends for new uses, but it continues for copies already shared with, re-posted by or embedded by other members, for content forming part of a completed transaction record, and for material we must keep under the Data Retention Schedule or a legal hold; we stop using your content in new marketing within 30 days of your asking. Clause 12.2 does not permit us to use your content to train generative artificial intelligence models, and this clause does not change that. You waive your moral rights only so far as the law of your country allows and, where it does not allow a waiver (including Quebec and several EU Member States), you instead consent to the uses described in clauses 12.2 and 12.2A to the fullest extent that law permits.

12.3 Reporting infringement. If you believe content on the Service infringes your copyright, trade mark or other intellectual property rights, send a notice to our copyright agent (details on the Legal Contacts page) or use the Report link, identifying the work or mark, the content you say infringes it and where it is, your contact details, a statement that you believe in good faith the use is not authorised, a statement under penalty of perjury (where your country recognises that) that the information is accurate and that you are the owner or authorised to act, and your signature. We remove or disable access to content promptly on receiving a valid notice, tell the member who posted it, and give them the opportunity to send a counter-notice. If we receive a valid counter-notice, we tell the complainant, and restore the content after 10 business days unless the complainant tells us they have started court proceedings. Knowingly false notices and counter-notices are actionable.

12.4 Brand protection. Brands and rights holders may enrol in our brand protection program to report counterfeit listings directly. We remove listings that we determine, on the evidence, to be counterfeit, and we act against the Seller under Part 14.

12.5 Repeat infringers. We terminate the accounts of members who repeatedly infringe intellectual property rights. Two upheld infringement notices in 12 months result in a 30-day listing suspension; a third results in termination. Counterfeit sales count as infringement for this purpose.

12.6 Feedback. If you give us ideas, suggestions, bug reports or other feedback about the Service, we may use, copy, modify, publish and commercialise them anywhere in the world, for any purpose, free of charge and without obligation, attribution or payment to you. You assign to us any right in that feedback that the law of your country allows you to assign and, where it does not, you grant us a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to do those things. You are not obliged to give us feedback, and nothing in this clause gives us any right in anything else you own, in your content under clause 12.2, or in your personal information.

12.7 Content we import. With a Brand Partner's or member's permission we may display their public social media posts on the Service; the owner keeps their rights and can withdraw permission at any time. Our Copyright, IP and Takedown Policy in Schedule 6 applies to imported content as it applies to any other.

Part 12A: Images we generate, and your wardrobe

12A.1 What this Part covers. This Part explains the images the Service creates from the photographs you give us, and the records we keep about the pieces in your wardrobe. It sits alongside Part 11, which governs the content you upload and the licence you give us to host it, and Part 12, which governs our own intellectual property. It exists because a generated image is neither of those things: you made the photograph, we made the image from it, and both of us need to know where we stand. Nothing in this Part takes away a right you have under the consumer law of your country or any other law that cannot be excluded.

12A.2 The four kinds of image we generate. A cutout is your own photograph with the background removed, so the piece sits cleanly on a plain field; the piece you see is still your photograph. A drawn replica is different: where you have photographed a piece while it is being worn, it cannot be cut out of the picture, so our models draw a new image of the piece using your photograph and the description you gave us as their guide. A try-on render shows a piece on a body (yours, where you have asked for that and consented under clause 12A.8, or a standard body where you have not), and it is always generated, never a photograph of you wearing the piece. Passport imagery is the set of images we attach to a Digital Passport for a piece, which may include any of the above together with photographs supplied by you or by a Brand Partner. Every generated image carries a "Generated" label in the app, and from 2 December 2026 carries machine-readable provenance metadata as well.

12A.3 A drawn replica is a depiction, not a photograph. A drawn replica is our model's depiction of what your piece appears to be, and it is not a photograph of your piece. It is produced from a picture in which the piece was partly obscured, folded, moving or lit unevenly, and from words you typed. It can and often will differ from the real piece in colour, weave, drape, trim, hardware, print placement, wear and every other particular. You must not rely on it, and you must not ask anyone else to rely on it, as a record of the condition, the age, the provenance or the authenticity of a piece, and you must not use it as the image of an item you are offering for sale, whether on the Service or anywhere else. That warning was once marked onto the images themselves, and we removed the mark because it travelled onto moodboards where it made no sense: the warning now sits here instead, and it is a term of your agreement with us.

12A.4 Who owns what. You keep your photograph. Uploading it to the Service changes nothing about who owns it, and the licence you give us over it is the hosting licence in Part 11 and nothing wider. A cutout is different again: it is your own photograph with the background removed, so it remains your photograph, you own it, and we claim no ownership in it. A drawn replica, a try-on render and Passport imagery we generate are made by our models and at our cost, and we own them and the intellectual property in them. That ownership would be of little use to you on its own, and in exchange we grant you a licence to use every generated image made from your photographs: worldwide, royalty-free, perpetual, irrevocable except where clause 12A.7 applies, and broad enough to cover saving it, printing it, editing it, putting it in a moodboard and sharing it wherever you choose, for your own personal and non-commercial purposes, and extending to listing, offering for sale and selling the piece depicted, on the Service or elsewhere, whether or not you are acting in a business. Using a generated image to advertise something other than the piece it depicts, or in a business unrelated to it, is outside that licence, and if you wish to do so you must ask us first. We retain the right to use the generated image only to run the Service for you and for the members you have chosen to share it with: to show it in your wardrobe, in your looks, on a Passport, in a circle or a post you publish it to, and to keep it backed up, secure and searchable.

12A.5 We ask before we put you in our marketing. We will not use a generated image of you, of your body, or of an identifiable piece from your wardrobe in our own advertising, on our social accounts, in a press piece, in a Brand Partner's campaign or in any other promotional material unless we have asked you and you have said yes to that use. Asking means asking you specifically, not pointing at these Terms. If you say yes and change your mind, tell us and we will stop using it going forward and remove it where we reasonably can, although we cannot recall material that has already been printed or that someone else has copied.

12A.6 We do not train models on your wardrobe. We do not use your photographs, or the images our models generate from them, or your wardrobe records, to train general-purpose or foundation models, and the providers whose models we use are contractually prohibited from training on them. This is a commitment, not a setting you must find and switch off, and we will not begin doing so on the strength of an updated version of these Terms: if we ever wish to, we will ask you separately and specifically, and you may refuse and continue using the Service as before. Separately, and as the Privacy Policy describes, we look at a small sample of inputs and outputs from a particular feature, de-identified wherever we can, to check that the feature is working (that receipt import is reading fields correctly, for example), and you can object to that at Settings › Privacy.

12A.7 Deleting a photograph, and closing your account. When you delete a source photograph, we delete the generated images made from it at the same time, except where an image is part of a Digital Passport attached to a piece that has been sold or transferred, or is embedded in a look, post or listing you have published, in which case you can delete that item and the image goes with it. When you close your account we delete your photographs, your generated images, your looks and your wardrobe records on the timetable in the Privacy Policy, keeping only what we must keep for a transaction record, a tax obligation, a dispute, a safety investigation or a legal requirement, and keeping that in a form that is not used to run a service for you. Our licence in clause 12A.4 ends when the image is deleted; your licence over an image you have already downloaded or shared survives, because we cannot unsend it and neither can you.

12A.8 Passports, and imagery of your face and body. A Digital Passport is a record of what we were told and what we recorded, whether by you, by a Brand Partner or by a receipt we read, with the date and source of each entry. It is a history, not an opinion: we do not warrant that a piece is genuine, that its stated provenance is correct, or that its condition is as described, and an entry on a Passport is evidence of what someone said, not proof that it was true. Where a feature uses an image of your face or your body (a try-on render on your own body, a fit estimate taken from a photograph of you, or anything else that operates on your shape rather than on a piece), we ask for your express consent before that feature runs for the first time, we tell you plainly what is collected and how long we hold it, and we do not turn it on by default. You can withdraw that consent at any time in Settings, we stop immediately, and we delete the underlying facial or body data; withdrawing means the feature stops working and nothing else.

Part 12B: Connecting your mailbox

12B.1 What the mailbox connection is for. You can connect a Google or Microsoft mailbox to NuPARE so that wardrobe entries are created for you automatically. Once connected, we look through your mail for the messages shops send when you buy something: order confirmations, receipts, dispatch and delivery notes. We import from those messages the brand, the piece, the size, the colour, the purchase price, the date and the order number, and we use them to draft a wardrobe entry and a Digital Passport for each piece. An imported detail is identified, not confirmed. Every drafted entry is held for your review, each imported field is shown to you as needing confirmation, and no entry joins your wardrobe until you accept it. A field we could not read is left blank rather than estimated, and we never present an imported brand, size, material or piece identity as confirmed. You therefore do not need to photograph and enter pieces you have already bought. The connection is entirely optional, nothing else on the Service depends on it, and clause 12B.6 describes the alternative for members who prefer not to connect an account at all.

12B.2 What we read, and what we do not. We look for messages that appear to be purchase confirmations or receipts. From those messages we import the seller, the order reference, the pieces, sizes, colours, quantities, purchase prices, currency, and the order, dispatch and delivery dates, and we take nothing else. We do not read, store, index or analyse the rest of your mail; we do not keep the body of a message once the order details have been imported from it; we do not touch your drafts, your calendar, your contacts or your attachments beyond an attached receipt; and we never use anything we see in your mailbox for advertising, for building an interest profile, or to decide what to show you anywhere other than in your own wardrobe. To find receipts at all we necessarily pass over messages that turn out not to be receipts; those are discarded and not retained.

12B.3 Other people's information. Your mailbox contains information about people who never agreed to anything with us: who wrote to you, when, and about what. We treat that as personal information belonging to them and handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles as we handle yours. We do not build profiles of your correspondents, we do not import or store their addresses, names or message content except where a person's details appear inside a receipt itself, such as a delivery address, and we do not sell, share or disclose anything from your mailbox for anyone else's purposes.

12B.4 The limits on our access, and the provider's rules. Our access to your mailbox is limited to the purpose in clause 12B.1 and is used for nothing else. We do not transfer it, or the data we obtain through it, to a third party for that party's own purposes; the only parties who touch it are the service providers who run our infrastructure, under contract, on our instructions, and with no right to use it themselves. We do not allow a person to read your mail except where you have asked us to look at something, where you have given us your express consent, where it is necessary for security or to investigate abuse, or where the law requires it, and we log every such access. We comply with the rules Google and Microsoft set for this kind of access, including their limited-use requirements, which say in substance what this clause says, and we submit to the independent security assessment and application review they require of us, and we will stop using the connection if we are ever unable to meet them.

12B.5 How long it lasts and how to stop it. The connection runs from the moment you authorise it until you disconnect it, and you can disconnect in one step at Settings › Connections › Mailbox, or at any time from your Google or Microsoft account. Disconnecting is immediate: we revoke our access token, we stop scanning, and we do not look at your mail again unless you connect it afresh. The wardrobe entries and Passports already created from your receipts stay in your wardrobe, because they are your wardrobe, and you can edit or delete any of them individually or ask us to remove everything the connection created; we delete the import records within 30 days of you disconnecting unless a transaction, tax or dispute record requires us to keep a line of it.

12B.6 The forwarding inbox. If you prefer not to connect an account at all, you can forward individual receipts to the NuPARE inbox shown at Settings › Connections › Forwarding, and we will read only what you send us and create the same wardrobe entries from it. Everything in clauses 12B.2 to 12B.5 applies to a forwarded message in the same way, except that you choose each message yourself and there is nothing to disconnect: you stop forwarding whenever you wish.

Part 13: Privacy

13.1 Our Privacy Policy. Our Privacy Policy explains what personal information we collect, why, who we share it with, where it is stored, how long we keep it and your rights. It includes regional annexes for each country in which we operate. Annex N to the Privacy Policy (the Cookie and Tracking Policy) explains the cookies, software development kits and similar technologies we use and how to control them. Where the law of your country requires your consent before we place or read information on your device, or before we send you marketing, we ask for it separately and never as a condition of using the Service, and you can withdraw it as easily as you gave it. In the European Economic Area, the United Kingdom and Switzerland, analytics and measurement technologies (including our website analytics, our in-app analytics and the screen-and-interaction trail described in the Cookie and Tracking Policy) are set to "denied" until you consent. Outside those countries, analytics is on by default and you can turn it off at Settings › Privacy › Analytics and, on our website, through the link in the footer. The Cookie and Tracking Policy states, for each technology, which position applies in your country.

Part 14: Suspension and termination

14.1 By you. You may close your account at any time (clause 2.3).

14.2 By us, for cause. We may suspend or restrict your account, or terminate it, if: you seriously or repeatedly breach these Terms; you use the Service for fraud or to harm others; you provide false information; we are required to do so by law or by an order of a court or regulator; you fail to provide verification information under clause 5.11 within the time we give you; or your account has been inactive for 3 years and we have given you 60 days' notice. We act in proportion to the seriousness of the matter, and we consider the nature of the breach, its effect on others, your history on the Service and any explanation you give.

14.3 By us, for convenience. We may terminate your account for any other reason only by giving you at least 30 days' notice, and, if you are a business user in the EEA or the UK, the notice required by Schedule 1.

14.4 Notice, reasons and review. Except where we are required by law not to, or where notice would defeat the purpose of the action (for example, in a case of fraud or an immediate safety risk, where we give notice as soon as we can), we tell you before we act, we give you the statement of reasons described in clause 11.5, and you may appeal under clause 11.6. Where a decision to suspend or terminate was made by automated means, a person reviews it if you ask.

14.5 What happens on termination. When your account ends: orders that have been dispatched and bookings within their cancellation window are completed; Resale sales that have been accepted are completed under Resale Protection; an Insider membership ends at the end of its term, and if we terminated your account for convenience or you closed it because you rejected a change under Part 16, we refund the unused part of your Insider term pro rata, valuing undelivered appointments, unpassed check-in windows and unspent care at the allocated amounts in clause 6.16A and treating the continuing benefits as consumed day by day; Points in your confirmed balance may be redeemed for 60 days after we tell you your account is ending, unless it ended because of fraud affecting those Points, in which case clause 14.11 applies, and after that they lapse; a care allowance already issued for the current benefit year stays usable for those 60 days; any Seller, Provider, Creator, circle or gathering balance owing to you that is not the subject of an open claim is paid to you in the normal payout cycle, less amounts you owe us under clauses 5.22 and 9.5, and no balance is forfeited except as clause 14.11 allows; and we retain your information as the Privacy Policy explains.

14.6 Discontinuing the Service. If we discontinue the Service in your country or altogether, we give you at least 60 days' notice, refund the unused part of any Insider term on the allocation basis in clause 6.16A, pay out balances, and give you 60 days to use your Points.

14.6A Changing and withdrawing features. We may add, change or withdraw features of the Service, and change the countries and currencies in which a feature is available at Settings › Legal › Where we operate, for the valid reasons in clause 16.1. Where a change removes or materially reduces a feature you use, we give you at least 30 days' notice by email and in the app; where the feature is part of Insider, clause 6.14 applies and we make good the undelivered part of what you paid for. We may act without that notice where the law requires it, where it is needed to address a security, fraud or safety risk, or where we told you when you started using the feature that it was a trial or preview, and in each case we tell you why. This clause does not allow us to reduce the value of Points you have already earned (clause 7.19), to change a transaction already made, or to avoid refunding you for something you have paid for and not received.

14.7 What we may do, and the grounds for doing it. We may take the actions in this Part where we reasonably believe that you have breached these Terms, the Platform Policies or the law; that your account is compromised, is being used by someone else, or is being used to defraud, harass, deceive or endanger another person; that action is necessary to protect a member, a Brand Partner, a third party, the Service or us from harm or legal risk; or that a court, regulator, payment provider or law requires it. The actions are: suspending your account, which blocks you from signing in and ends your current sessions; reactivating it; deleting it under clause 14.10; hiding a post, article, gathering or circle so that it is no longer visible to others, and deleting a comment; cancelling a place at a gathering, which returns the place to the pool; removing you from a circle, or approving, declining or changing your role in one; adjusting Points, a tier or a care allowance under clause 14.11; refunding an order; sending you a notice; and switching a feature off under clause 14.14. We choose the least disruptive action that meets the grounds, and we take account of what happened, how serious it was, whether it was deliberate and what you have done before. Where the law or a court requires an action, we take it whether or not these grounds are met, and we tell you so.

14.8 We tell you what we did and why. When we take any action in clause 14.7 that affects you, we tell you, in the app and by email, within one business day of taking it. We tell you what we did, which clause or Policy it was taken under, what it was about (the post, the place, the order or the account), whether the decision was made by a person, by an automated system or by both, how long it lasts if it is time-limited, and how to appeal it under clause 14.9. We do not tell you where the law prevents us: where a notice would prejudice a criminal investigation or tip off a person about a suspicious matter report, where a court or regulator has ordered otherwise, or where telling you would put someone's safety at risk. Where we are prevented, we tell you as much as we lawfully can, we tell you once the restriction lifts, and the time to appeal runs from then.

14.9 Appeal. You can appeal any action in clause 14.7 for six months after we tell you about it, free of charge, at Settings › Help › Appeal a decision or by writing to appeals@nupare.com.au. Your appeal is reviewed by a person who was not involved in the original decision and who has authority to overturn it, and it is never decided solely by an automated system. We decide within 10 business days, or within 5 business days where your account is suspended or you have lost access to money or a place at a gathering, and where we cannot meet that we tell you why and give you a date. If we were wrong, we reverse the action without delay and at our own cost: we restore the account, session, content, place, circle membership, Points, a tier or a care allowance; we correct the record; and where you are out of pocket as a direct result, we make that good. If we uphold the original decision we tell you why, in terms specific to your case, and Part 17 explains what you can do next. Nothing in this clause limits your right to complain to a regulator or to go to a court or tribunal at any time.

14.10 Deleting an account outright. Deleting an account is immediate and permanent: it cannot be undone, there is no grace period, and we cannot recover what has gone. Because of that, we use it only where you ask us to, or in serious cases: fraud or attempted fraud, the sale of counterfeit or stolen goods, child safety, credible threats or violence towards another person, a serious or repeated breach after a suspension, or where the law or a court requires deletion. Except where you asked for it, we do not delete an account without first suspending it and telling you under clause 14.8, so that you have an effective opportunity to appeal before the step that cannot be reversed; the only exception is where immediate deletion is necessary to prevent imminent harm or is legally required, and in that case you can still appeal under clause 14.9 and we will restore what we can. What survives deletion is what we must keep: transaction and payment records, tax records, records of the conduct that led to the deletion, and material subject to a legal hold. Orders already placed run to completion, money already owed to you is still paid, and money you owe is still owed.

14.11 Adjusting Points, tiers and care allowances, and the protections that come with it. We may adjust your Points, your tier or a care allowance up or down: up to correct a shortfall, honour a promotion, resolve a complaint or make good our own mistake, and down to reverse an award made in error, an award attached to a cancelled or refunded order, or an award obtained by fraud or by manipulating the Service. That power exists because balances can be wrong. It comes with conditions that protect you and bind us: no adjustment can be made without a stated reason recorded at the time, every adjustment writes a permanent audit line naming the administrator, the amount, the direction, the reason and the time, you are told about it under clause 14.8 with that reason included, and you can appeal it under clause 14.9. We do not adjust a balance as a penalty, and we do not use a downward adjustment in place of a moderation decision that you could otherwise appeal.

14.12 Cancelling a place at a gathering, and moderating content. Cancelling your place at a gathering returns it to the pool and we tell you as soon as we do it. Where the place was paid for, we refund you in full under clause 11.24A, including our fee, and we retain nothing; where we cancelled your place because of something attributable to you under clause 14.7, the host's cancellation policy for that gathering applies. Nothing here affects your rights under the consumer law of your country. When we moderate content we hide it rather than erase it wherever we can: a hidden post, article, gathering or circle stops being visible to others but is retained so that it can be restored if your appeal succeeds. A deleted comment cannot be restored. Either way we write an audit line, and either way clause 14.8 applies: we tell you when we hide a post, rather than leaving you to discover it.

14.13 Acting for a Brand Partner, and notices we send. One of our people may act in the community using a Brand Partner's identity where that Brand Partner has authorised it, and every such act is recorded in that Brand Partner's audit log with the person named. What is said in that capacity is said on the Brand Partner's behalf and is the Brand Partner's responsibility as between them and us. We also send notices to individual members, in the app and by email, about their account, an order, a decision, a safety matter or a change to these Terms. A notice from us will name itself as coming from NuPARE; we do not send marketing through this channel, and you cannot opt out of service and decision notices while your account is open.

14.14 Turning a feature off. We may switch a whole feature off for everyone (circles, gatherings, posting, new sign-ups or push notifications) because it is unsafe, because it is broken, because it is being abused, because a supplier has failed, because the law has changed, or because we have decided not to offer it any more. When we do, your existing content stays where it is and stays readable and exportable by you: turning posting off does not delete your posts, and closing gatherings does not erase the ones you attended. We tell you before we do it wherever we reasonably can, and where we cannot, because the reason is urgent or one of safety, we tell you as soon as we can afterwards, and in either case we tell you why and, if we know, for how long. If a feature you have paid for becomes unavailable, you are entitled to a remedy under the consumer law of your country and we will refund the part you have paid for and not received. This clause replaces any general reservation of a right to change or withdraw the Service: outside these stated cases, the Service is what these Terms and the Service description say it is.

Part 15: Liability

15.1 Rights we cannot exclude. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the consumer protection or other law of the country or state where you live that cannot be excluded, restricted or modified by agreement, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, the EU consumer directives as implemented in your Member State, and the laws listed in Schedule 1. Where the law allows us to limit our liability for breach of such a guarantee to resupplying the service or paying the cost of resupply, we do so only if you acquired the service for business purposes and it is fair and reasonable for us to rely on that limit.

15.2 What we are always liable for. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for gross negligence or wilful misconduct; for liability under the product liability law of your country in respect of a defective product, including any liability we have as a manufacturer, importer, distributor, fulfilment service provider or provider of an online platform under Directive (EU) 2024/2853 as implemented in your Member State or under the equivalent law of your country; for a breach of your statutory data protection rights; or for anything else that the law of your country does not allow us to limit or exclude.

15.3 Our promises about the Service. We will provide the Service with reasonable care and skill, in accordance with these Terms and the description of the Service in the app. The Service depends on networks, devices and third parties we do not control, and we do not promise that it will be uninterrupted or error-free, but we will restore it as soon as reasonably practicable when it is not.

15.3A Generated imagery, AI outputs and tools. Virtual try-on imagery, size and fit recommendations, styling and care suggestions, automated listing descriptions, search results and support assistants produce outputs generated by software from the information available to it, and those outputs are illustrative only. They are not advice, not a representation about how an item will look, fit, feel, wear or perform, and not a statement about an item's authenticity, condition, safety or value. Generated try-on imagery approximates the item and your figure; it is not a photograph of the item on you. You decide whether to act on an output and, to the fullest extent the law of your country allows, we are not liable for a decision you make in reliance on one. This clause does not affect clauses 15.1, 15.2 and 15.4, our obligations under clause 3.10 and the AI Transparency Notice, or any right you have in relation to an item you buy.

15.4 Things other members and Providers do. Subject to clauses 15.1 and 15.2, and to our own obligations under these Terms (including Resale Protection, the Provider complaints process and our moderation obligations), we are not liable for the acts or omissions of Sellers, Providers, Brand Partners or other members, for the condition of Resale items, or for the quality of Providers' services. This does not limit our liability for our own negligence or breach, including in the way we verify Sellers and Providers or operate the Service.

15.4A Third parties we do not control. Subject to clauses 15.1 and 15.2, and without limiting our own obligation to supply the Service with reasonable care and skill, we are not liable for the acts, omissions, systems, terms or failures of third parties we do not control, including payment providers, card issuers and banks, carriers and postal operators, customs authorities, identity-verification and authentication vendors, affiliate networks, the video and messaging services used for sessions, app stores, device makers, networks and internet providers, and any website or service you reach through a link on the Service. We select those providers with reasonable care, we hold them to the contractual standards described in our Privacy Policy, and we remain liable for our own negligence and breach, including in how we select and manage them, and for what we have promised you in clauses 4.12, 4.14, 4.15 and Part 8.

15.5 Cap. Subject to clauses 15.1 and 15.2, our total liability to you arising out of or in connection with these Terms and the Service, in any 12-month period, whether in contract, tort (including negligence), under statute or otherwise, is limited to the greater of A$500 (or the local-currency equivalent) and the total of the amounts you paid through the Service (including Buyer Fees, Insider fees, booking fees and the price of Brand items) in the 12 months before the event giving rise to the claim. This cap does not apply to our obligation to refund you, to pay you amounts we hold for you, to pay you Creator commission you have earned, to pay you under the Care Promise in clause 8.14 up to the value you declared, or to reimburse you under clause 4.8.

15.6 Losses we are not liable for. Subject to clauses 15.1 and 15.2, we are not liable for loss of profit, loss of business or business opportunity, or loss that was not reasonably foreseeable by both of us when you accepted these Terms. If you use the Service for business purposes (as a Business Retailer, Provider or Creator), we are also not liable for indirect or consequential loss.

15.7 No indemnity from consumers. We do not require you to indemnify us. If you are a Business Retailer, Provider or Creator, the limited indemnities in Schedule 1, Part D.11 (business users in the EEA and UK), the Business Retailer Terms and the Provider Terms are the only indemnities that apply to your business use.

15.8 Your responsibility to others. You are responsible to other members and to third parties for your own acts, including the accuracy of your listings and the content you post.

15.8A What you are responsible for. You are responsible for: keeping your login details and devices secure, and for activity on your account within clause 2.2; the accuracy and lawfulness of what you list, post, send and say about an item; any tax on a gain you make from selling, buying back or earning on the Service (clauses 5.12 and 9.3); complying with the law of your country in relation to items you buy, sell, send or receive, including any import rule that applies where clause 4.8 does not and we have told you before you confirm that a charge may apply; giving us accurate delivery, contact and payout details; and, if you use the Service for business, holding the licences, registrations and insurance your business needs. Subject to clauses 15.1 and 15.2, we are not liable for loss that results from your failure to do any of these things.

Part 16: Changes to these Terms

16.1 Why we may change them. We may change these Terms only for a valid reason, being: to reflect a change in the law or in a regulator's requirements; to reflect a change in how the Service works, including new features; to correct an error or make these Terms clearer; to address a security, fraud or safety risk; or to reflect a change in our costs or the fees in Schedule 2. We will not change these Terms to reduce the value of Points you have already earned, to change the price of an Insider period you have already paid for, or to apply to a transaction already made.

16.2 How we tell you. We give you at least 30 days' notice of any change by email to your account address and by a notice in the app, stating what is changing, why, and when it takes effect. For business users in the EEA and the UK, we give the notice that Schedule 1 requires. Where a change is required by law or is needed to address a security or safety risk and cannot wait, we may make it on shorter notice, and we tell you why. Minor changes that do not affect your rights (such as correcting a typographical error) may be made without notice.

16.3 Your choice. For any change that increases what you pay or introduces a new charge we require your express acceptance, and clause 1.4B applies; we never treat continued use as acceptance of such a change. If you do not agree to a change, you may close your account before it takes effect, and, if you have an Insider membership, cancel it and receive a refund of the unused part of the term, calculated on the allocation basis in clause 6.16A. If you continue to use the Service after the change takes effect, having received notice, you accept the change. We never treat your silence alone as acceptance of a change that increases what you pay; for a price change we require your express agreement where the law of your country requires it (Schedule 1).

16.4 Version history. Every version of these Terms, its effective date and a summary of the changes is published at nupare.com.au/legal/terms. Version 2.0 replaces the Terms of Use effective 1 August 2026 (revised 31 August 2026) in full; the change note there summarises what changed, including the removal of the rental section (rental is not offered) and the addition of the Jurisdiction Schedule.

Part 17: Complaints, disputes, governing law and courts

17.1 Tell us first. If you have a complaint about the Service, a Brand order, a Seller, a Provider, a Creator or a moderation decision, contact us at hello@nupare.com.au, through Settings › Help, or by post to our Perth address. We acknowledge every complaint within 2 business days, tell you who is handling it, and aim to give you a final response within 15 business days; if we need longer, we tell you why and when you can expect a response. Our complaints process is free. Complaints about personal information are handled as our Privacy Policy describes.

17.2 Raising a dispute before going to court. If we cannot resolve your complaint, we ask that you, and we, give the other party written notice of the dispute and 30 days to try to resolve it before starting court proceedings. This is a request, not a condition of your right to go to court, and it does not apply where you need urgent relief or a limitation period is about to expire.

17.3 External dispute resolution. You may take a dispute to the consumer protection agency, ombudsman, tribunal or alternative dispute resolution body available in your country; Schedule 1 identifies the bodies we have committed to use, or that you can use, in each country. In the EEA, you may also take a dispute about a moderation decision to a certified out-of-court dispute settlement body. Our participation in any scheme does not prevent you from going to court.

17.4 Arbitration and class actions. Outside the United States, we do not require you to arbitrate, we do not require you to waive your right to bring or join a class or representative action, and we do not require you to waive a jury trial where you have that right. If you live in the United States or a United States territory, clauses E.19 to E.27 of Schedule 1 apply to you instead of this clause and of clause 17.6: they require binding individual arbitration, waive class, collective, consolidated and representative actions and jury trials, and give you 30 days to opt out. Where Part E applies, it prevails over this clause, over clause 17.2 and over clause 17.6 to the extent of any inconsistency.

17.5 Governing law. These Terms, and any dispute arising out of them or the Service, are governed by the law of Western Australia and the federal law of Australia that applies there, except that this choice does not deprive you of the protection of any provision of the law of the country or state where you usually live that cannot be departed from by agreement, and those provisions apply to you despite this clause.

17.6 Courts. You may bring proceedings against us in the courts of Western Australia or in the courts of the country or state where you usually live. We will bring proceedings against you only in the courts of the country or state where you usually live. Nothing in this clause prevents either of us from seeking urgent relief in any court with jurisdiction, or prevents you from using a small-claims court or tribunal in your country. Schedule 1 sets out where the law of your country gives you further rights. If you live in the United States, clauses E.19 to E.27 of Schedule 1 replace this clause for any dispute they cover, unless you opt out under clause E.21.

Part 18: General

18.1 Whole agreement. These Terms (including the Schedules and the Platform Policies they incorporate) are the whole agreement between you and us about the Service. They replace any earlier terms. Nothing in this clause limits your rights in relation to any statement made to you that was misleading or made fraudulently, or any right you have under the law of your country.

18.2 Terms over policies. If a Platform Policy, a Provider or Creator document, or an in-app description is inconsistent with these Terms, these Terms prevail, unless the other document gives you a greater right.

18.3 Assignment and change of control. A change in the ownership or control of Nu Pare Pty Ltd is treated as a transfer for the purposes of this clause: we tell you at least 30 days before it takes effect, your rights are not reduced by it, and if you do not wish to continue you may close your account and clause 14.5 applies, including a pro-rata refund of any unexpired Insider term and 60 days to redeem your Points. You may not transfer your rights under these Terms. We may transfer our rights and obligations to a successor to our business on 30 days' notice to you, and only if your rights are not reduced; if you do not wish to continue with the successor, you may close your account and clause 14.5 applies.

18.4 Third parties. Providers, Brand Partners, Sellers, organisers, our payment provider and our other service providers may rely on and enforce the clauses of these Terms that are expressed to be for their benefit. Apple and Google may rely on Schedule 1, Part N. No other person has any right under these Terms and, except as this clause provides, a person who is not a party to these Terms has no right to enforce any of them under the Contracts (Rights of Third Parties) Act 1999 (United Kingdom), subpart 1 of Part 2 of the Contracts and Commercial Law Act 2017 (New Zealand), the Contracts (Rights of Third Parties) Act 2001 (Singapore) or any equivalent law. You and we may vary or rescind these Terms without the consent of any third party.

18.5 Severance. If a court, tribunal or regulator finds any part of these Terms invalid, void or unenforceable in a country or state, that part is read down to the least extent necessary to make it valid and enforceable there and, if it cannot be read down, is severed for that country or state only, with the rest of these Terms continuing in full force there and everywhere else. Where Schedule 1 states that a provision does not apply in a particular country or state, it does not apply there. Clause E.27 applies instead of this clause to the class-action waiver in Part E of Schedule 1.

18.6 No waiver. If we do not enforce a provision on one occasion, we may still enforce it on another.

18.7 Events beyond control. Neither of us is liable for a failure or delay in performing an obligation under these Terms caused by an event beyond that party's reasonable control, including a natural disaster, extreme weather, fire, flood, epidemic or pandemic and the public-health measures taken for it, war, terrorism, civil unrest, an industrial dispute affecting a third party, the failure of a public network, power grid, payment system, carrier or internet service, a cyber-attack on infrastructure we do not control, an act of government, an embargo or sanction, or a change in law that makes performance unlawful. The affected party must tell the other as soon as it reasonably can and take reasonable steps to reduce the effect. This clause does not affect your right to a refund for anything you have paid for and not received, any consumer right, or an obligation to pay money that has already fallen due.

18.8 Survival. Parts 12, 15, 17 and 18, clauses 4.14, 4.15, 4.16A, 5.9 to 5.13, 6.5, 6.16A, 7.6, 7.19, 9.9, 11.3 to 11.7, 12.2A, 14.4, 14.5, 15.3A, 15.4A, 15.8A, clauses E.10 and E.19 to E.27 of Schedule 1, and the Schedules survive the end of these Terms so far as they are relevant. Clause 11.6 survives for at least 6 months after the decision appealed against.

18.9 App stores. If you downloaded the app from Apple's App Store or Google Play, Schedule 1, Part N applies.

18.10 Notices to us. Legal notices to us must be sent by email to hello@nupare.com.au with a copy by post to Nu Pare Pty Ltd, 143 St Georges Terrace, Perth WA 6000, Australia, or to the representative for your region named on the Legal Contacts page.

18.11 Company information. Nu Pare Pty Ltd is registered in Australia under the Corporations Act 2001 (Cth), ACN 698 123 545. Our ABN, our GST and VAT registration numbers for each country in which we are registered, and the registration numbers of our EU and UK representatives, are on the Legal Contacts page.

18.12 Set-off. Either of us may set off an amount that is due and payable by the other under these Terms against an amount we owe them, after telling them what is being set off and why and giving them 5 business days to dispute it. We do not set off against an amount that is the subject of a dispute you have raised under clause 14.9 until that dispute is decided, and we do not set off against money you have paid us for an order that has been cancelled, returned or not fulfilled.

18.13 If we become insolvent. If an administrator, liquidator or receiver is appointed to Nu Pare Pty Ltd: money we hold under clause 5.9 for a buyer, a Seller, a Provider, a circle founder or a gathering host continues to be held for the person entitled to it and is not available to meet our own debts; the appointment is not by itself a reason to withhold a payment that has fallen due for release; orders already placed and claims already open are worked through or, if they cannot be, refunded; and we will tell members what is happening to their open orders, their balances and any unexpired Insider term as soon as we are able to. Nothing in this clause can give you a better position than the law allows, and it does not create a security interest in your favour beyond what clause 5.9 provides.

18.14 Force majeure. Neither of us is liable for a failure to perform caused by something outside our reasonable control (a natural disaster, an epidemic, a war, an industrial dispute we are not party to, a failure of a public utility or telecommunications network, or a government act), for as long as that event continues and only to the extent it prevents performance. The affected party must tell the other promptly and take reasonable steps to mitigate the effect of the event. This clause never excuses a payment obligation, never suspends a refund we owe you, and never limits your rights under the consumer law of your country. If the event continues for more than 30 days and materially prevents us from providing something you have paid for, you may cancel that part and we refund the part you have paid for and not received.

18.15 Feedback. If you send us a suggestion about the Service, you grant us a non-exclusive, royalty-free, worldwide licence to use it to operate and improve the Service, and you agree not to make a claim against us for having done so. You keep ownership of what you send us, we do not acquire any right in it beyond that licence, and this clause does not apply to material you tell us in advance is confidential or proprietary.

18.16 Sanctions and export controls. You must not use the Service, and we may refuse, suspend, cancel or refund a transaction or close an account, where doing otherwise would breach the trade sanctions, export-control or anti-money-laundering laws that apply to us or to you, including those of Australia, the United States, the United Kingdom, the European Union and the United Nations. You confirm that you are not, and are not acting for, a person who is the target of those measures or ordinarily resident in a territory subject to comprehensive sanctions, and that you will not send an item to, or buy an item from, a person or place where the law prohibits it. Where we act under this clause we tell you so far as the law allows us to, we refund you any amount you have paid for something you will not receive, and you may appeal under clause 11.6 unless the law prevents us from determining the matter.

18.17 Interpretation. In these Terms: headings and the Summary are for convenience and do not affect meaning; "including", "for example" and "such as" do not limit what goes before them; the singular includes the plural; a reference to a law includes that law as amended or replaced and any instrument made under it; a reference to a document, policy or page includes it as changed from time to time in accordance with these Terms; days are calendar days and business days are days other than a Saturday, Sunday or public holiday in Perth, Western Australia; times are Perth times unless we say otherwise; amounts are in Australian dollars unless stated; and no rule of construction applies to the disadvantage of a party because that party prepared these Terms. Where the law of your country requires an ambiguity in a consumer contract to be resolved in your favour, it is resolved in your favour.

18.18 No partnership or agency. Nothing in these Terms makes you and us partners, joint venturers, employer and employee, or principal and agent, except where these Terms expressly appoint us as your limited payment collection agent (clause 5.9) or as a Brand Partner's agent (clause 3.2). Neither of us may bind the other or hold itself out as able to.

Schedule 1: Jurisdiction Schedule

This Schedule applies according to the country or state in which you usually live (or, for a business user, in which you are established), and a Part applies only from the date its country is listed at Settings › Legal › Where we operate (clause 1.3A). Where a Part of this Schedule applies to you, it overrides anything inconsistent in Parts 1 to 18. Nothing in this Schedule limits the general savings in clauses 1.3, 15.1 and 17.5.

Part A: Australia

A.1 Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value; you are also entitled to be compensated for any other reasonably foreseeable loss or damage. For major failures with goods, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion, or, for goods, to a replacement or refund. These guarantees apply to Brand items and Insider (supplied by us), to our platform, booking and payment services (supplied by us), and to services supplied by Providers and goods supplied by Business Retailers (supplied by them). They do not apply to goods sold by a private Seller who is not acting in trade, but clause 5.4 and Resale Protection do.

A.2 Warranties against defects. Any express warranty or guarantee given to a consumer in Australia, including a Brand Partner warranty, a Care Provider's 90-day workmanship guarantee and any authenticity commitment, is set out with the item or service and includes the statement, the warrantor's name, address and telephone number, the claim procedure and a statement of who bears the expense of a claim, as regulation 90 of the Competition and Consumer Regulations 2010 requires.

A.3 Unfair terms. These Terms are a standard form consumer contract and, for Business Retailers, Providers and Creators, a small business contract, within Part 2-3 of the Australian Consumer Law. We have assessed each term against sections 24 and 25 of that law and have removed or narrowed the terms that would not be reasonably necessary to protect our legitimate interests. In particular: we do not take an indemnity from consumers (clause 15.7); our right to vary these Terms is confined to the reasons in clause 16.1, requires 30 days' notice and gives you the right to leave with a pro-rata refund (clause 16.3); our right to suspend or terminate requires cause, notice, reasons and an appeal (Parts 11 and 14); and the liability cap in clause 15.5 is subject to clauses 15.1 and 15.2 and does not apply to money we owe you. If a court nevertheless finds a term unfair, that term is void and clause 18.5 applies.

A.4 Prices. Prices shown to you in Australia include GST where applicable. Where we are the operator of an electronic distribution platform, we collect GST on low-value imported goods; for goods valued above A$1,000 imported into Australia, GST and duty are assessed at the border against the importer; under clause 4.8 the importer is us or the Brand Partner, never you, and those amounts are included in the total shown before you confirm.

A.5 Second-hand goods. In Western Australia, clothing and footwear are a prescribed exempt class under regulation 5 of the Pawnbrokers and Second-hand Dealers Regulations 1996 (WA), so no second-hand dealer's licence is required for those items. NuPARE does not buy pieces from members; every Resale sale is between members, and we act as the platform and payment collection agent, not as a dealer. Second-hand dealer licensing is a State and Territory matter and the exempt classes differ, and a Seller who regularly buys items to resell them may need a licence of their own; the Business Retailer Terms say so. Jewellery, watches and items containing precious metals or stones are outside the Western Australian exemption and may not be listed for Resale by Sellers in Australia unless the Prohibited Items List for your State or Territory states that they may be.

A.6 Complaints. Nothing in these Terms limits your right to complain to the Australian Competition and Consumer Commission, to the consumer protection agency in your State or Territory (in Western Australia, Consumer Protection at the Department of Energy, Mines, Industry Regulation and Safety), to the Office of the Australian Information Commissioner, or to a court or tribunal.

A.7 Online safety. We comply with the Online Safety Act 2021 (Cth), the Basic Online Safety Expectations and the industry codes that apply to us. You can report harmful content to us under clause 11.3 and to the eSafety Commissioner at esafety.gov.au.

A.8 Marketing. We send commercial electronic messages only with your consent, as the Spam Act 2003 (Cth) requires, and every message tells you how to unsubscribe.

A.9 Minimum age. The minimum age to use the Service in Australia is 16. We take the reasonable steps the Online Safety Act 2021 (Cth) requires to prevent people under 16 from holding an account, and we apply the Children's Online Privacy Code to members under 18.

A.10 Unsolicited consumer agreements. We do not sell Insider, a Noir invitation or any other paid service by unsolicited telephone call or in person. If we ever do, the unsolicited consumer agreement provisions of the Australian Consumer Law apply in full, including your right to terminate within 10 business days, and we will give you the disclosures and the termination notice those provisions require.

A.11 Subscription contracts. Your Insider membership is a subscription contract within sections 48B to 48F of the Australian Consumer Law, because it runs for a twelve-month term and renews automatically under clause 6.4. Those sections were inserted by the Competition and Consumer Amendment (Unfair Trading Practices) Act 2026, which received assent on 2 July 2026, and they commence on 1 July 2027; we apply sections 48D and 48F from our launch rather than from their commencement. Before you agree, we give you the pre-contract statement section 48D requires, in a legible, prominent and unambiguous way and close to the point at which you agree: that this is a subscription contract; the payments you may become liable for; the contract period; how it renews; any notice period you must give to bring it to an end; and how to terminate it. We give you at least one cancellation method that is easy to find and straightforward, and because you sign up online you may cancel online, as section 48F requires. The regulations under section 48E prescribing the disclosures to be given during the life of a subscription contract have not yet been made, and clause 6.4B sets out what we send you in the meantime. The unfair contract terms regime in Part 2-3 of the Australian Consumer Law applies to your membership now, and clause A.3 explains how we have applied it.

Part B: New Zealand

B.1 Consumer Guarantees Act. Nothing in these Terms limits the guarantees under the Consumer Guarantees Act 1993 or your rights under the Fair Trading Act 1986 where you acquire goods or services as a consumer. Those guarantees apply to Brand items and Insider, to our platform, booking and payment services, and to goods and services supplied by Business Retailers and Providers who are in trade. A Seller who sells regularly is in trade for the purposes of the Act even though they are an individual. Where you acquire our services for the purposes of a business as a Business Retailer, Provider or Creator, the Business Retailer Terms and Provider Terms contain a separately acknowledged agreement under section 43 of the Act and section 5D of the Fair Trading Act 1986.

B.2 In-trade disclosure. Sellers and Providers who are in trade must disclose that fact before a transaction, as section 28B of the Fair Trading Act 1986 requires. We collect that declaration and display it on every listing and profile.

B.3 Harmful digital communications. We are an online content host under the Harmful Digital Communications Act 2015 and we follow the safe-harbour process in sections 23 to 25 of that Act. If you complain to us about a communication under that process, we will send the complaint to the author within 48 hours, invite a counter-notice within 48 hours, and remove or retain the content as the Act requires, without ourselves determining whether the content is harmful. Our contact details for that purpose are on the Legal Contacts page. Netsafe is the Approved Agency.

B.4 Electronic messages. We send commercial electronic messages only with your consent under the Unsolicited Electronic Messages Act 2007.

B.5 Prices. Prices shown in New Zealand include GST where we are the deemed supplier.

B.6 Disputes. Nothing in these Terms limits your right to complain to the Commerce Commission or to bring a claim in the Disputes Tribunal.

B.7 Minimum age. The minimum age to use the Service in New Zealand is 16.

Part C: United Kingdom

C.1 Your rights under the Consumer Rights Act 2015. Where a Brand Partner supplies goods to you (Brand items), the Brand Partner is the trader and the seller and owes you the following rights, and where we supply goods to you ourselves we owe them: the goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject them within 30 days for a full refund; after that, a right to repair or replacement and, if that fails, to a price reduction or a final right to reject. For 6 months after delivery, a fault is presumed to have been present at delivery unless we show otherwise. Where we supply digital content or services to you (Insider and our platform services), the content must be of satisfactory quality, fit for purpose and as described, and the services must be performed with reasonable care and skill and within a reasonable time; if they are not, you are entitled to a repeat performance or a price reduction, and, for digital content that damages your device, to compensation or repair. These rights cannot be excluded and nothing in these Terms attempts to. Business Retailers and Providers owe you the same rights in relation to what they supply.

C.2 Cancellation under the Consumer Contracts Regulations. Clause 4.9 gives effect to your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a contract for Brand items within 14 days of receipt and a contract for Insider or a Provider booking within 14 days of the contract, and the exceptions in clause 4.9 are those in regulation 28. Schedule 3 is the model cancellation form in Schedule 3 to those Regulations. Where you ask us to start supplying Insider, or a Provider to start a service, within the 14 days, we ask for your express request and acknowledgement that you will lose the right to cancel once the supply is complete, and we confirm that on a durable medium.

C.3 Subscriptions. Insider is a subscription contract within Chapter 2 of Part 4 of the Digital Markets, Competition and Consumers Act 2024, sections 253 to 281, because it runs for a twelve-month term and renews automatically under clause 6.4. That Chapter is not yet in force and its commencement has been announced for January 2027; we nonetheless apply it from our launch rather than from its commencement. Before you are bound, we give you the key pre-contract information required by section 256 and Schedule 23, separately from and more prominently than anything else shown to you at the same time, covering that the payments recur, how often they recur, the amount payable for each period, the minimum total you will pay and when we will send you reminder notices. You acknowledge expressly, as section 257 requires, that the contract imposes an obligation on you to make payments. We send you the reminder notices required by sections 258 and 259 on a durable medium before each renewal payment and, in any event, at least once every 6 months. You have the initial 14-day cooling-off period, and a renewal cooling-off period of 14 days after any renewal into a term of twelve months or more, with a refund proportionate to the part of the term you have not used (clauses 6.4D and 6.17). You may cancel by a single clear statement under section 263; no term of these Terms makes cancelling disproportionately difficult; and we send you an end-of-contract notice.

C.4 Online safety. We are a user-to-user service under the Online Safety Act 2023. Part 11 and the Community Standards set out how we protect you from illegal content, how to report it and how to complain about our decisions. We conduct and keep the risk assessments the Act requires. We take reasonable steps to prevent children from accessing the Service.

C.5 Company and service information. The information required by the Electronic Commerce (EC Directive) Regulations 2002 and the Provision of Services Regulations 2009 is in clauses 1.1, 4.1, 4.2 and 18.11 and on the Legal Contacts page, which names our UK representative. Providers' own service information is on their profiles.

C.6 Dispute resolution. If we cannot resolve your complaint, we will tell you whether we are prepared to use an alternative dispute resolution body and, if so, which one; the current position is on the Legal Contacts page. You can also contact the Citizens Advice consumer service or your local Trading Standards office.

C.7 Governing law. Clause 17.5 does not deprive you of the protection of the Consumer Rights Act 2015 or any other law of England and Wales, Scotland or Northern Ireland that applies to a contract with a close connection to the United Kingdom, and clause 17.6 allows you to sue in the courts of the part of the United Kingdom in which you live.

C.8 Business users. If you are a Business Retailer, Provider or Creator established in the United Kingdom, Part D.11 applies to you as if references to the EEA were references to the UK.

C.9 Minimum age. The minimum age to use the Service in the United Kingdom is 16. Members under 18 receive the protections of the Age Appropriate Design Code and the Online Safety Act 2023.

Part D: European Economic Area

D.1 Who you contract with. Part 3 gives the information required by Article 6a of the Consumer Rights Directive. For Brand items, the Brand Partner named on the listing is the trader and the seller; we are its agent for presenting the offer, collecting payment and handling returns, and the Brand Partner is responsible for the item, its conformity, its safety information and its delivery. For Resale items sold by a Seller who has declared that they are not a trader, the sale contract is between you and that Seller, and EU consumer protection law, including the right of withdrawal and the legal guarantee of conformity, does not apply to that contract; Resale Protection and clause 5.4 apply instead, and we are responsible for payment collection, dispute handling and the Service, while the Seller is responsible for the item, its description and its dispatch.

D.2 Right of withdrawal. You have the right to withdraw from a contract for Brand items within 14 days of the day on which you or a third party you indicate (other than the carrier) acquires physical possession of the goods (or of the last item), and from a contract for Insider or a Provider booking within 14 days of the day the contract was concluded, without giving any reason. To exercise the right, you may use the withdrawal function labelled "Withdraw from contract here" at Account › Orders (or, for Insider, Account › Insider), which is available throughout the withdrawal period and leads to a confirmation function labelled "Confirm withdrawal"; we confirm receipt on a durable medium without delay, recording the date and time. You may instead send us an unequivocal statement by email or post, and you may use the model form in Schedule 3. To meet the deadline, it is sufficient to send your communication before the period expires. If you withdraw, we reimburse all payments received from you, including the cost of standard delivery, without undue delay and in any event within 14 days of the day we are informed of your decision, using the same means of payment you used, unless you expressly agree otherwise; we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them. You must send the goods back without undue delay and in any event within 14 days of the day you communicate your withdrawal; you bear the direct cost of returning them unless the listing said "free returns"; you are liable only for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The exceptions in Article 16 of the Directive listed in clause 4.9 apply. If you request that Insider, or a Provider's service, begin during the withdrawal period, you acknowledge that you will lose the right of withdrawal once the service has been fully performed, and, for Insider, that you will pay a proportionate amount for the period supplied before you withdraw.

D.3 Legal guarantee of conformity. For Brand items, the Brand Partner is liable to you for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery (or longer where the law of your Member State provides). A lack of conformity that becomes apparent within 1 year of delivery (2 years in Member States that so provide) is presumed to have existed at delivery unless the Brand Partner proves otherwise or the presumption is incompatible with the nature of the goods or the defect. You are entitled to have the goods brought into conformity by repair or replacement, free of charge, within a reasonable time and without significant inconvenience; if that is impossible, disproportionate, not done within a reasonable time, or fails, or the lack of conformity is serious, you are entitled to a proportionate price reduction or to terminate the contract, except that you may not terminate for a minor lack of conformity. Where you choose repair, the guarantee period is extended by the time the goods were out of your possession, and, where your Member State's law provides, by 12 months. For Insider and other digital services we supply continuously, we are liable for any lack of conformity that occurs or becomes apparent during the period of supply, and we provide the updates, including security updates, needed to keep the service in conformity. A commercial guarantee from a Brand Partner is in addition to these rights. Business Retailers owe you the same guarantee; where the law of your Member State permits a shorter period, of not less than 1 year, for second-hand goods, a Business Retailer may agree that with you expressly on the listing.

D.4 Modifying Insider. Clause 6.6 sets out the valid reasons for which we may modify Insider, and we will inform you clearly on a durable medium reasonably in advance. Where a modification negatively and not merely minorly affects your access to or use of Insider, you may terminate the contract free of charge within 30 days of the notice or of the modification, whichever is later, and receive a pro-rata refund.

D.5 Digital Services Act. We are a provider of an online platform under Regulation (EU) 2022/2065. Our legal representative in the Union, our single point of contact for Member State authorities and the Commission, and our single point of contact for you (an electronic contact that is not exclusively automated, in English, French, German, Spanish, Italian and Dutch) are named on the Legal Contacts page. Part 11 sets out the restrictions we impose on the use of the Service, our content moderation policies, procedures, measures and tools including algorithmic decision-making and human review, our notice-and-action mechanism, our statement-of-reasons commitment, our internal complaint-handling system and its rules of procedure, and our policy on misuse. Clause 3.9 sets out the main parameters of our recommender systems and how to modify them. Advertising on the Service is labelled, identifies on whose behalf it is presented and who paid for it, and states the main parameters used to select you as a recipient, which you can change in Settings › Personalisation; we do not present advertising based on profiling using special categories of personal data, and we do not present advertising based on profiling to any user we know to be a minor. If you are not satisfied with the outcome of an appeal under clause 11.6, you may refer the matter to a certified out-of-court dispute settlement body listed on the Legal Contacts page; we engage in good faith with any such body, and its decision is not binding on either of us. We publish transparency reports and our average monthly active recipients in the Union at nupare.com.au/legal/transparency.

D.5A Illegal products. Where we become aware that a product or service offered through the Service to consumers in the Union was illegal, we inform every consumer who bought it through the Service in the 6 months before we became aware, using the contact details on their account, of the fact that it was illegal, of the identity of the Brand Partner or Seller, and of the remedies available to them, as Article 32 of Regulation (EU) 2022/2065 requires. Where we cannot reach a buyer, we publish that information at nupare.com.au/legal/notices. Our interfaces are designed so that Brand Partners, Business Retailers and Providers can comply with their pre-contractual information, product-safety and labelling duties, as Article 31 requires; the fields we require of them are listed in the Business Retailer Terms and the Brand Partnership Agreement.

D.6 Product safety. Our contact point under Article 22 of the General Product Safety Regulation for consumers and for market surveillance authorities is on the Legal Contacts page. Each Brand listing identifies the manufacturer and the economic operator established in the Union responsible for the product, and carries the product identification, warnings and safety information the Regulation requires in the language of your Member State. Clause 4.13 sets out what we do on a recall. A recall notice we publish meets the content requirements of Article 35(2) of the Regulation and offers you a choice of at least two of repair, replacement and refund, free of charge, as Article 37 requires.

D.6A Product liability. Where you are harmed by a defective product bought through the Service, we will on request identify to you, without undue delay and free of charge, the manufacturer and the economic operator established in the Union responsible for that product, and any other economic operator known to us in the supply chain. Nothing in these Terms limits or excludes any liability we may have under Directive (EU) 2024/2853 as implemented in your Member State, and clause 15.5 does not apply to that liability.

D.6B Access to the Service. In accordance with Regulation (EU) 2018/302, we do not apply different conditions of access to the Service, to Insider or to any other electronically supplied service on the ground of your nationality, your place of residence or your place of establishment within the Union, and we do not block or limit your access to any version of our website or app on those grounds. Where we redirect you to a different version, we do so only with your explicit consent and the version you first asked for remains easily accessible. Where the Service does not offer delivery to your Member State, that is a limitation on where we deliver and not on who may order: you may buy any item we are able to deliver to a Member State we do deliver to, and arrange collection or onward delivery yourself. We do not apply different payment conditions within the meaning of Article 5 of that Regulation.

D.7 Dispute resolution. The European Commission's online dispute resolution platform has ceased operation and we no longer link to it. Our internal complaints process is in clause 17.1. Whether we are obliged or willing to participate in alternative dispute resolution before a consumer ADR entity depends on the law of your Member State; the position for each Member State, and the entities we have committed to use, are on the Legal Contacts page. Part D.10 sets out the position for Germany and France. You can also contact the European Consumer Centre in your Member State.

D.8 Governing law. Clause 17.5 does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of the Member State in which you are habitually resident. You may bring proceedings in the courts of that Member State, and we will bring proceedings against you only there.

D.9 Accessibility. Our Accessibility Statement, which describes how the Service meets the accessibility requirements of Directive (EU) 2019/882 as they apply to us and how to give us feedback, is at nupare.com.au/legal/accessibility.

D.10 Member State provisions.

Germany. Our Impressum under § 5 of the Digitale-Dienste-Gesetz is at nupare.com.au/de/impressum and under Settings › Legal, reachable in two steps from every screen. The order button is labelled "zahlungspflichtig bestellen" and the Insider button "zahlungspflichtig abonnieren". Your Insider membership does not renew for a further fixed term: under § 309 Nr. 9 BGB, as amended by the Gesetz für faire Verbraucherverträge and in force on 1 March 2022, standard terms may impose an initial fixed term of no more than 2 years, an automatic renewal is valid only where the contract then continues for an indefinite period terminable on no more than 1 month's notice, and the notice period for preventing the initial term rolling over may be no longer than 1 month. Your first term therefore runs for twelve months; your membership then continues on an indefinite basis; you may end it at any time on no more than 1 month's notice; and we refund any period you have paid for and will not use (clause 6.4E). A term renewing your membership for a further fixed twelve months would be void, and we do not use one. The Insider page carries a permanently available cancellation button labelled "Verträge hier kündigen", reachable without signing in, leading to a confirmation page on which you give the type of termination, the information identifying you, the contract concerned, the date on which the termination is to take effect and your contact details, and which you complete by the confirmation button labelled "jetzt kündigen"; we then confirm your termination to you electronically in text form without delay, in accordance with § 312k BGB, in force on 1 July 2022. If that button is missing or does not comply with § 312k BGB, you may terminate at any time without notice. The German version of this Schedule reproduces the statutory Muster-Widerrufsbelehrung and Muster-Widerrufsformular. Under § 36 of the Verbraucherstreitbeilegungsgesetz, we state whether we are willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board on the Legal Contacts page. Nothing in these Terms is intended to be a surprising clause within § 305c BGB, and clause 15.5 does not limit our liability for the breach of a material contractual obligation (Kardinalpflicht) beyond the foreseeable loss typical for this type of contract. Creators must label content "Werbung" or "Anzeige" at the beginning, in accordance with § 5a(4) UWG.

France. We have designated a consumer mediator in accordance with Articles L.612-1 and R.616-1 of the Code de la consommation; the mediator's name, postal address and website are on the Legal Contacts page and in your order confirmations, and you may refer a dispute to the mediator free of charge if you have first complained to us in writing and the complaint has not been resolved within 2 months. The French version of this Schedule reproduces the statutory notice on the legal guarantee of conformity (Articles L.217-3 to L.217-20 of the Code de la consommation), the guarantee against hidden defects (Articles 1641 to 1649 of the Code civil) and the information required by Article D.211-2, which apply to Brand items: in summary, the legal guarantee of conformity lasts 2 years from delivery for new and second-hand goods alike, the presumption that a defect existed at delivery lasts 24 months for new goods and 12 months for second-hand goods sold by a business, a repair under the guarantee extends it by 6 months, and a replacement restarts it. Your Insider membership is a fixed-term service contract with a tacit renewal clause, so Article L.215-1 of the Code de la consommation applies to it, and Article L.215-4 extends the same protection to you if you contract as a non-professional. We inform you in writing, by a letter or an email dedicated to that purpose and not folded into any other message, not earlier than 3 months and not later than 1 month before the end of the period in which you may reject the renewal, and that notice states the deadline in a visible box (encadré apparent). If we fail to send it, you may terminate free of charge at any time from the renewal date, and we refund any sum collected after that date within 30 days, less the value of the services actually supplied to you. Insider can be terminated at any time by the permanently available online function labelled "résilier votre contrat", in accordance with Article L.215-1-1 and décret n° 2023-417, in force on 1 June 2023: the function is reachable from Account › Insider and from the footer of nupare.com.au; you do not need to hold or create an account in order to use it; it collects the information identifying you and your contract; it displays a summary you can edit before you send it; you confirm by the button labelled "notification de résiliation"; and we then send you written confirmation stating the date on which your contract ends. These Terms, the Service and product information are available in French in accordance with the Loi du 4 août 1994. Creators must label content "Publicité" or "Collaboration commerciale" at the beginning, in accordance with Loi n° 2023-451.

Netherlands. These Terms are made available to you before you accept them in a form you can store and reproduce (Settings › Legal › Download). The order button is labelled "bestelling met betalingsverplichting". Article 6:236 sub j of the Burgerlijk Wetboek, introduced by the Wet van Dam and in force on 1 December 2011, places on the black list of always-unfair terms any term by which a fixed-term consumer contract for the regular supply of services is tacitly renewed or extended for a fixed term. Your Insider membership therefore does not renew for a further fixed term: your first term runs for twelve months; your membership then continues on an indefinite basis; you may terminate it at any time on a notice period of no more than 1 month; and we refund the amounts you have prepaid for months you will not use (clause 6.4E).

Spain. For Brand items, the legal guarantee of conformity lasts 3 years from delivery and the presumption that a defect existed at delivery lasts 2 years, in accordance with Articles 120 and 121 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios. Complaint forms (hojas de reclamaciones) are available on request from hello@nupare.com.au.

Italy. The information required by Article 49 of the Codice del Consumo is in Parts 1, 4 and 17 of these Terms. We deliver Brand items within 30 days as Article 61 requires. Nothing in these Terms is intended as a clause requiring specific written approval under Article 1341 of the Codice civile in a contract with a consumer.

Belgium. These Terms are available in Dutch, French and German for users in Belgium.

Ireland. The Consumer Rights Act 2022 applies to your contracts with us and its rights are not excluded.

Poland. No provision of these Terms is intended to be a prohibited clause within Article 385³ of the Kodeks cywilny, and any such provision does not bind you.

D.11 Business users. If you are a Business Retailer, Provider or Creator established in the EEA and you offer goods or services to consumers in the EEA, Regulation (EU) 2019/1150 applies to our relationship, and: the grounds on which we may restrict, suspend or terminate your access are those in Parts 11 and 14 and the applicable program terms; we give you at least 30 days' notice of any change to these Terms that affects you, and in no event less than the 15 days Article 3(2) of the Regulation requires (longer where you need to make technical adaptations), during which you may terminate; we give you a statement of reasons on a durable medium before or at the time of any restriction or suspension, and 30 days' notice before termination (except where we are required by law to act sooner, where you have repeatedly breached these Terms, or where a law requires or a regulator orders it); clause 3.9 sets out the main ranking parameters; we do not treat our own or affiliated goods or services differently from yours in ranking except as clause 3.9 discloses; you retain access to the data you provide and to aggregated data about your transactions through your dashboard, and we tell you in the Privacy Policy what data we share with Brand Partners; we operate an internal complaint-handling system for business users under clause 17.1; and we have identified two mediators with whom we are willing to engage to resolve disputes with business users, named on the Legal Contacts page. We publish information on the functioning and effectiveness of our internal complaint-handling system for business users at least annually at nupare.com.au/legal/transparency. We do not restrict you from offering the same goods or services on different conditions through other channels. Changes to these Terms are not retroactive and do not apply to transactions already made. Business users in the EEA agree to indemnify us against third-party claims that arise from their own breach of these Terms or their own infringement of third-party rights, limited to the loss we actually suffer and excluding any loss caused by our own negligence.

D.12 Environmental claims and durability information. Where a Brand Partner gives a commercial guarantee of durability of more than 2 years, or where information on repairability or on free software updates is required by the Consumer Rights Directive as amended by Directive (EU) 2024/825, we show it on the listing before you buy. We do not make generic environmental claims, claims based on carbon offsetting, or display a sustainability label that is not based on a certification scheme, and Creators may not do so either (Creator Standards, section 6.3). The methodology for any environmental claim we do make is at nupare.com.au/sustainability.

D.13 Criminal-history checks. In the EEA we obtain a criminal-history check on a Stylist only where the law of the Member State expressly authorises a check for this activity and provides appropriate safeguards, as Article 10 of the GDPR requires; where it does not, we do not seek one, and the Stylist's profile says so.

D.14 Minimum age. The minimum age to use the Service in the EEA is 16, which is at or above the age of digital consent in every Member State. Members under 18 receive the protections in Article 28 of the Digital Services Act.

Part E: United States

E.1 Your state's law. Nothing in these Terms limits any right you have under the consumer protection law of the state in which you live that cannot be waived by contract. Where these Terms are inconsistent with such a right, the right prevails.

E.2 Warranty disclaimer for Resale items. A private Seller is not a merchant, and the implied warranties of merchantability and fitness for a particular purpose under the Uniform Commercial Code do not arise in a sale by a private Seller. THE SELLER'S PROMISES IN CLAUSE 5.4 AND RESALE PROTECTION APPLY INSTEAD. FOR BRAND ITEMS, WE DO NOT DISCLAIM ANY IMPLIED WARRANTY. Resale Protection is a service commitment, not a written warranty on the item.

E.3 Subscription. Insider renews automatically under clause 6.4, and clauses 6.3 to 6.5 (including clauses 6.4A to 6.4E) and 6.17 are written to comply with the federal and State law that governs automatic renewal. The Federal Trade Commission's 2024 Negative Option Rule was vacated by the United States Court of Appeals for the Eighth Circuit in July 2025, so the operative federal rule is the Restore Online Shoppers' Confidence Act, 15 U.S.C. § 8403: we disclose all material terms clearly and conspicuously before we obtain your billing information; we obtain your express informed consent before we charge you; and we give you a simple mechanism to stop the recurring charges. California Business and Professions Code sections 17600 to 17606, as amended by AB 2863 and operative on 1 July 2025, apply if you live in California, and we do the following for you: we take your express affirmative consent to the automatic renewal terms separately from your consent to these Terms, and we retain proof of that consent for 3 years, or for 1 year after your membership ends if that is longer; we send you an acknowledgment after the transaction; you may cancel through the same medium you used to enrol, so that enrolling online means you may cancel online at will, through a prominently located direct link or button and without any further step that obstructs or delays you; we send you notice between 3 and 21 days before the end of any free or promotional period longer than 31 days that we offer you; we send you notice between 15 and 45 days before a renewal where the initial term is one year or more; we send you notice between 7 and 30 days before any price increase takes effect, in a form you can retain and with instructions for cancelling; and we send you an annual reminder. New York, Colorado, Illinois, Minnesota and Virginia each have an automatic renewal law of their own with different windows, and we apply the strictest window in every State rather than the least your own State would accept. You can cancel online at nupare.com.au/account/insider, the same medium in which you subscribed, in no more steps than joining took.

E.4 Electronic communications. Clause 1.8 is your consent under the Electronic Signatures in Global and National Commerce Act to receive disclosures electronically, including renewal reminders, receipts and IRS Form 1099-K if you are a Seller or Creator. You may withdraw that consent, request a paper copy, or update your email address at Settings › Account; withdrawing consent does not affect the validity of communications already sent, and may mean we cannot provide you with the Service.

E.5 Sellers and Creators. The INFORM Consumers Act requires us to collect and verify the information in clause 5.11 from high-volume sellers of new or unused items, and to display the name, address and contact details of such sellers with annual revenue of US$20,000 or more; if you have no business address, you may ask us to display only your country and state and a statement that you have no business address. A telephone and electronic reporting mechanism for suspicious activity appears on every listing. Clause 5.9 appoints us as your limited payment collection agent; we are not a money transmitter and we do not hold your funds except as your agent. Balances that remain unclaimed after the dormancy period of your state are reported and paid to that state as unclaimed property. If you do not provide a valid taxpayer identification number, we withhold federal backup withholding at the rate the law requires.

E.6 Copyright. Our designated agent under 17 U.S.C. § 512(c) is registered with the U.S. Copyright Office and named on the Legal Contacts page. Clauses 12.3 and 12.5 set out our notice, counter-notice and repeat-infringer procedures.

E.7 Children and minors. The minimum age to use the Service in the United States is 16. The Service is not directed to children under 13 and we do not knowingly collect personal information from anyone under 13; if you believe we have, contact hello@nupare.com.au and we will delete it. We do not sell or share the personal information of members under 16, do not process the personal information of members under 18 for targeted advertising, and apply high-privacy defaults to members under 18, as California, Connecticut, Maryland, Oregon and other states require.

E.8 Text messages. We send marketing text messages only with your prior express written consent, given separately from these Terms. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out and HELP for help.

E.9 Jury trial. Arbitration under clauses E.19 to E.27 is decided by an arbitrator, not a jury. For any dispute that is not resolved by arbitration (because you opted out under clause E.21, because clause E.22 excludes it, or because a court holds clauses E.19 to E.27 unenforceable as to it), you and we each knowingly and voluntarily waive any right to a trial by jury, to the fullest extent the law permits. That jury waiver does not apply if you live in California or Georgia, where a pre-dispute jury waiver is not enforceable, or to any claim that the law of your state requires to be tried to a jury; in those cases the claim is tried to a judge and a jury as that law provides.

E.10 Limitation period. Any claim arising out of or relating to these Terms, the Service or a transaction on the Service must be commenced, in arbitration under clauses E.19 to E.27 or in court where those clauses do not apply, within one year after the day the claimant first knew, or ought reasonably to have known, of the facts giving rise to it; a claim not commenced within that time is permanently barred. This clause does not apply: where the law of your state does not permit a limitation period to be shortened by contract, or permits it only on conditions that are not met (which we understand to include California, Florida, Missouri and North Carolina for at least some claims); to a claim under a statute that fixes its own period that cannot be varied by agreement, including the California Consumer Privacy Act, the California Legal Remedies Act, Massachusetts General Laws chapter 93A and the Texas Deceptive Trade Practices-Consumer Protection Act; to a claim arising from our fraud or deliberate concealment; or to a claim for personal injury. It applies equally to claims we bring against you.

E.11 California. Under California Civil Code section 1789.3, California users are entitled to the following consumer rights notice: the Service is provided by Nu Pare Pty Ltd, 143 St Georges Terrace, Perth WA 6000, Australia, hello@nupare.com.au. The charges for the Service are set out in Schedule 2 and in the app. If you have a complaint regarding the Service or wish to receive further information regarding its use, contact us at that address. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254. Where you are communicating with an automated assistant, we disclose that as California Business and Professions Code section 17941 requires. Our Privacy Policy contains the notice of financial incentive for NuPARE Points and the disclosures required by the California Consumer Privacy Act. If you are a California resident who provides services to us as a Provider or Creator, clauses 17.5 and 17.6 do not require you to accept the law or courts of any jurisdiction other than California in relation to that relationship, and any arbitration under clauses E.19 to E.27 arising out of that relationship is seated in California, as Labor Code section 925 requires. Clause E.22 preserves your right to seek public injunctive relief on behalf of the general public in a California court (McGill v Citibank, N.A. (2017) 2 Cal.5th 945), and clause E.27 severs any such claim to court rather than allowing it to defeat the whole arbitration agreement.

E.12 New Jersey. If you are a New Jersey resident, the following provisions do not apply to you to the extent they would limit rights you have under New Jersey law: clauses 15.5 and 15.6 (Cap; Losses we are not liable for) do not limit our liability for death, personal injury or property damage caused by our negligence, or any claim under the New Jersey Consumer Fraud Act, and do not limit punitive damages where New Jersey law allows them; clause 18.7 (Events beyond control) does not limit any right you have to a refund. The arbitration agreement in clauses E.19 to E.27, the class-action waiver in clause E.27, the jury waiver in clause E.9 and the one-year limitation period in clause E.10 do apply to you in New Jersey, and clause E.19 states in plain language, as New Jersey law requires, the rights you give up by agreeing to them. No other provision of these Terms is inapplicable in New Jersey. These Terms do not state that any provision is void or unenforceable in New Jersey other than as set out in this paragraph.

E.13 Louisiana. If you are a Louisiana resident, clauses 15.5 and 15.6 do not limit our liability for intentional or gross fault or for physical injury, and clause 17.5 does not deprive you of the protection of Louisiana law in a consumer transaction.

E.14 Massachusetts. If you are a Massachusetts resident, clauses 15.5 and 15.6 do not limit any remedy available to you under Massachusetts General Laws chapter 93A, and we do not disclaim any implied warranty in a sale of Brand items.

E.15 Texas. We do not ask you to waive any right under the Texas Deceptive Trade Practices–Consumer Protection Act.

E.16 New York. We do not set individualised prices using an algorithm and your personal data. If we ever do, the price will be accompanied by the statement "THIS PRICE WAS SET BY AN ALGORITHM USING YOUR PERSONAL DATA", as New York General Business Law section 349-a requires.

E.17 Washington. If we collect information about your body measurements for sizing in a way that is consumer health data under the Washington My Health My Data Act, our separate Consumer Health Data Privacy Policy, linked from the homepage, applies and we obtain your separate consent.

E.18 Illinois and other biometric laws. We do not collect biometric identifiers unless you opt in to a feature that requires them, and where we do we give you the separate notice and obtain the written release that the Illinois Biometric Information Privacy Act and similar laws require, and publish our retention and destruction schedule.

E.19 Agreement to binding individual arbitration: read this clause carefully. This clause and clauses E.20 to E.27 apply only if you live in the United States or a United States territory. You and we agree that any dispute, claim or controversy between us arising out of or relating to these Terms, the Privacy Policy, the Service, any transaction on the Service, our advertising, or our relationship, whether based in contract, tort, statute, fraud, misrepresentation or any other theory, and whether it arose before or after these Terms took effect for you, will be resolved by binding individual arbitration and not in a court, and not by a judge or a jury. By agreeing to these Terms you give up the right to have your dispute decided by a judge or jury and the right to bring, join or take part in a class, collective, consolidated, mass or representative action, except as clauses E.22 and E.27 provide. You may opt out of clauses E.19 to E.27 within 30 days under clause E.21 and keep those rights, and opting out costs you nothing and changes nothing else about your account. The Federal Arbitration Act, 9 U.S.C. §§ 1 to 16, governs the interpretation and enforcement of clauses E.19 to E.27; clause 17.5 continues to govern the substance of the dispute, subject to clause E.1.

E.20 Notice of Dispute and 60-day cure period. Before starting an arbitration or a small-claims case, the party bringing the claim must send the other a Notice of Dispute and give 60 days to resolve it. Your Notice must be sent to hello@nupare.com.au with "Notice of Dispute" in the subject line, with a copy by post under clause 18.10; ours is sent to the email address on your account. A Notice must be individually signed or sent by the person bringing the claim (a Notice sent on behalf of a group of claimants without each claimant's individual information is not a valid Notice), and must state that person's full name, postal address, the email address on their account, the order or booking numbers concerned, a description of the dispute, the specific relief sought and how it is calculated. Either of us may ask for an individual telephone or video settlement conference during the 60 days, and the other must take part in good faith; a lawyer may attend. Completing this process is a condition precedent to starting an arbitration or a small-claims case, and an arbitrator or a court may enjoin a filing made without it and may decline to award fees for it. Any limitation period, including the period in clause E.10, is paused while the 60 days run.

E.21 Your right to opt out, within 30 days. You may opt out of clauses E.19 to E.27 by emailing hello@nupare.com.au with "Arbitration opt-out" in the subject line, within 30 days after you first accept these Terms or, if you already had an account when this version took effect for you, within 30 days after that date. Your email must give your full name, the email address on your account and a statement that you do not wish to be bound by the arbitration agreement; one email opts you out of all of it. If you opt out, clauses 17.4 and 17.6 apply to you instead, nothing else in these Terms changes, and we will not restrict, suspend, price or treat your account differently because you opted out. If we later materially change clauses E.19 to E.27, you may reject that change by emailing us within 30 days of the notice, in which case the version you agreed to continues to apply to you.

E.22 What is not arbitrated. Clause E.19 does not apply to: an individual claim brought in a small-claims court of the United States that stays in that court and is brought on an individual basis; an application by either of us to a court for an injunction or other equitable relief to stop the infringement or misuse of intellectual property, confidential information or account credentials; a claim for public injunctive relief on behalf of the general public under the law of California or of another state that treats such relief as non-waivable, which clause E.27 severs to court; and any claim that a mandatory law of the United States or of your state does not permit to be arbitrated, or that a statute reserves to a court or an agency. Nothing in clauses E.19 to E.27 prevents you from reporting a matter to, or seeking relief from, a federal, state or local agency, including the Federal Trade Commission, a state Attorney General or a consumer protection agency, and any agency may seek relief on your behalf.

E.23 How the arbitration works. The arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by clauses E.19 to E.27, and where clause E.25 applies, its Supplementary Rules for Multiple Case Filings; the rules and forms are at adr.org and the AAA can be reached on 1-800-778-7879. If the AAA will not or cannot administer the arbitration consistently with these clauses, it is administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards (jamsadr.com); if neither will, you and we will agree on another administrator or ask a court to appoint an arbitrator under 9 U.S.C. § 5. One neutral arbitrator decides the case. The arbitration is held in the United States county in which you live, or, at your election, entirely by telephone, by video or on documents alone; a claim of less than US$25,000 is decided on documents alone unless the arbitrator decides a hearing is needed, and you may always ask for a hearing. The arbitrator may award any individual relief that a court could award on the same claim, including statutory damages, restitution, declaratory relief, individual injunctive relief and attorneys' fees where a statute or these Terms provide for them, and must apply any limitation on liability in these Terms that a court would apply. The arbitrator issues a written, reasoned award, and judgment on it may be entered in any court with jurisdiction. The award is final and binding, subject only to review under 9 U.S.C. § 10.

E.24 Who pays. For a claim seeking less than US$10,000 that is not frivolous, we pay all AAA or JAMS filing, administration, case-management and arbitrator fees, other than the initial filing fee at the consumer rate, which we reimburse to you within 30 days of your paying it; if you tell us you cannot afford that fee, we pay it directly. For a claim of US$10,000 or more, fees are allocated under the applicable rules, and we pay any portion of your share that the arbitrator finds would make the arbitration prohibitively expensive for you. Each of us pays our own attorneys' fees and expenses, except where a statute or the arbitrator's award provides otherwise; we will not seek our attorneys' fees or costs from you unless the arbitrator finds that your claim or a filing was frivolous or brought for an improper purpose, applying the standard of Rule 11(b) of the Federal Rules of Civil Procedure. If the arbitrator awards you more than our last written settlement offer made after the Notice of Dispute, we will pay your reasonable attorneys' fees and costs for the arbitration.

E.25 Mass and coordinated filings. If 25 or more Notices of Dispute or demands for arbitration raising substantially the same claims are submitted against us by or with the assistance of the same law firm, group of firms or coordinated representatives within any 90-day period, they are treated as a single mass filing and are administered as follows, and neither we nor any claimant may file a demand for arbitration in a mass filing except under this clause. The claims are processed in batches of no more than 50 at a time: the claimants' representatives select 25 and we select 25 for the first batch, a single arbitrator is appointed for each batch, and the filing and arbitrator fees payable are those for the batch, not for each claim. After the first two batches are decided or settled, the parties and their representatives must take part in a single global mediation with a mediator agreed between them or appointed by the AAA, and the results of the decided batches are shared with the mediator. If the dispute is not resolved, the remaining claims proceed in further batches of 50. The limitation period in clause E.10 and any statutory limitation period is paused for every claim in a mass filing from the date its Notice of Dispute is sent until its batch begins. At any time after the first two batches, either we or an individual claimant may elect, by written notice, that that claimant's remaining claim be resolved in a court of competent jurisdiction on an individual basis instead, and clause E.27 (class waiver) and clause E.9 (jury waiver) continue to apply to it there. A dispute about the application of this clause is decided by a single process arbitrator appointed by the AAA, whose fees we pay, and not by a court. If an administrator will not apply this clause, it nonetheless binds you and us as a matter of contract.

E.26 Who decides what. The arbitrator, and not a court, has exclusive authority to decide all issues arising out of or relating to the interpretation, scope, applicability, enforceability, formation, revocability or validity of clauses E.19 to E.27, including any claim that all or part of them is void or voidable and any dispute about whether a claim is within their scope. This delegation does not apply to: whether clause E.27 (class waiver) is enforceable, which a court decides; a dispute about clause E.25, which the process arbitrator decides; or an application to a court under clause E.22 for interim or injunctive relief.

E.27 Individual claims only; what happens if part of this fails; confidentiality. You and we may bring a claim against the other only in an individual capacity, and not as a plaintiff, claimant or class member in a class, collective, consolidated, coordinated, mass or representative proceeding, and not as a private attorney general on behalf of others. The arbitrator may award relief only in favour of the individual party seeking it, and only to the extent necessary to provide relief on that party's own claim; the arbitrator may not preside over any form of representative proceeding, and may not consolidate more than one person's claims without the written consent of every party. If a court or arbitrator decides that this waiver is unenforceable as to a particular claim or a particular request for relief, including a claim for public injunctive relief under clause E.22, then that claim or that request for relief, and only that claim or request, is severed from the arbitration and must be brought in a court of competent jurisdiction, and every other claim is arbitrated; any severed claim is stayed until the arbitration is complete. If clauses E.19 to E.27 are held unenforceable as a whole in relation to you or to a dispute, then clauses 17.4 and 17.6 apply to that dispute, and the jury waiver in clause E.9 and the limitation period in clause E.10 continue to apply to the extent they are enforceable. You and we will keep the existence, the content, the evidence and the result of an arbitration confidential, except as is necessary to prepare, bring, defend or enforce a claim or an award, to comply with the law or a regulator's requirement, to tell an insurer, an auditor or a professional adviser under an equivalent duty, or where confidentiality is not permitted by law; nothing in this clause prevents you from telling a government agency about the dispute, from testifying truthfully, from describing your own experience of the Service, or from communicating with other claimants' representatives about a mass filing under clause E.25.

Part F: Canada

F.1 Your province's law. Nothing in these Terms limits any right you have under the consumer protection law of the province or territory in which you live. Clause 17.4 applies to you: we do not require arbitration and we do not restrict your right to commence or join a class proceeding. Clauses E.19 to E.27 of this Schedule apply only to residents of the United States and do not apply to you. Clause 17.6 does not exclude the jurisdiction of the courts of your province, and if you live in Quebec you may bring any proceeding in Quebec despite any other provision of these Terms.

F.2 Internet agreements. Before you enter into a contract on the Service we disclose the information required by the Consumer Protection Act, 2002 (Ontario), the Business Practices and Consumer Protection Act (British Columbia), the Consumer Protection Act (Alberta) and the equivalent legislation of other provinces: our name, address and contact details; a fair and accurate description of the goods or services; an itemised list of prices including taxes and delivery; any other charges; the total amount and currency; the terms of payment; delivery dates; and our cancellation, return, exchange and refund policies. You are given an express opportunity to accept or decline and to correct errors before you commit, and we send you a copy of the contract by email within 15 days. If we fail to make the required disclosure, you may cancel within 7 days of receiving the copy of the contract; if we fail to send the copy, you may cancel within 30 days of the contract; and you may cancel if the goods are not delivered within 30 days of the delivery date shown.

F.3 Prices. The price shown to you in Canada includes the Buyer Fee and every other obligatory charge other than taxes imposed by law, which are shown before you confirm. Applicable GST, HST, PST and QST are collected where we are required to collect them.

F.4 Electronic messages. We send commercial electronic messages only with your express or implied consent under Canada's Anti-Spam Legislation, and every message identifies us, gives a mailing address and contact, and contains an unsubscribe mechanism that we honour within 10 business days. A referral message sent through our tools identifies the member who referred you and is sent once only.

F.5 Environmental claims. Any claim we make about the environmental benefit of buying pre-owned is based on the methodology published at nupare.com.au/sustainability. Creators may not make environmental claims about NuPARE or items except from our published list.

F.6 Quebec. The French version of these Terms was presented to you before the English version, and you may choose to be bound by the English version only after having examined the French version; the French version is at nupare.com.au/fr-ca/conditions. The legal warranties of quality and durability under sections 37 and 38 of the Consumer Protection Act (Quebec) apply to Brand items and are not excluded by anything in these Terms. You have the rights of cancellation in section 54.8 of that Act (within 7 days of receiving the copy of the contract if we failed to make the required disclosure, and within 30 days if the goods are not delivered within 30 days of the stipulated date) and the right under section 54.14 to ask your credit card issuer to reverse a charge if we fail to refund you within 15 days of a valid cancellation. Your Insider membership is a contract involving sequential performance for a service provided at a distance, and the provisions of that Act governing those contracts, in force on 30 June 2010, apply to it. Section 214.3 prohibits any stipulation under which a contract whose term exceeds 60 days is renewed on its expiry unless the renewal is for an indeterminate term, so your membership does not renew for a further fixed term: your first twelve-month term is followed by a membership of indeterminate term (clause 6.4E). We inform you of the expiry date of that first term by written notice sent between the 90th and the 60th day before that date, as section 214.4 requires. You may cancel at any time at your discretion by giving us notice, and the cancellation takes effect by operation of law from the moment you send it, as section 214.6 provides. Where you cancel a fixed-term contract before its end, section 214.7 limits any indemnity we may claim to the value of the economic inducements prescribed by regulation that we gave you or, where we gave you none, to the lesser of C$50 and 10% of the price of the services not provided to you. Section 11.2 of that Act, in force on 1 August 2019, prevents us from reserving a right to amend the nature of the service, its price or its term, so we cannot raise your price by sending you a notice: a higher price binds you only if you agree it with us afresh, and if you do not agree it your membership continues at the price you are paying unless you cancel under section 214.6. Under section 54.2 your distance contract is deemed to be entered into at your address, so these protections apply to you wherever we are established. We charge no fee and no penalty for cancelling. Sections 11.1 and 19.1 of that Act prohibit any stipulation requiring arbitration or restricting class actions; these Terms contain no such stipulation that applies to you. Clauses E.19 to E.27 of this Schedule apply only to residents of the United States.

F.7 Ontario. Sections 7 and 8 of the Consumer Protection Act, 2002 (Ontario) apply: nothing in these Terms requires you to submit a dispute to arbitration or waives your right to commence or join a class proceeding, and clauses E.19 to E.27 of this Schedule apply only to residents of the United States. Part F.2 gives effect to sections 38 to 40 of that Act. If you are a Provider in Ontario, nothing in these Terms requires a dispute about your work on the Service to be resolved outside Ontario.

F.8 British Columbia. Nothing in these Terms requires arbitration of a dispute with you, waives a class proceeding available to you, or restricts your right to post a review, as the Business Practices and Consumer Protection Act (as amended in 2025 and 2026) prohibits; clauses E.19 to E.27 of this Schedule apply only to residents of the United States. Clauses 6.3 to 6.6 give you the renewal information, cancellation rights and protection against unilateral amendment that the Act requires for subscription contracts.

F.9 Quebec Points. If you live in Quebec, your Points do not expire by the passage of time. They expire only if you neither earn nor redeem a Point for 24 consecutive months, and we send you a notice between 60 and 30 days before that expiry date which deals only with the expiry, states that inactivity will cause them to expire and states the date on which that will happen, in accordance with clause 7.15, with the Consumer Protection Act (Quebec) and with its regulation on loyalty programs.

F.10 Alberta. The person who can answer your questions about the collection, use and disclosure of your personal information by service providers outside Canada, and how to obtain written information about our policies in that respect, is our Privacy Officer, named in the Privacy Policy.

F.11 Minimum age. The minimum age to use the Service in Canada is 16 (in Quebec, a member under 14 would require the consent of the holder of parental authority; we do not accept members under 16).

Part G: Singapore

G.1 Consumer Protection (Fair Trading) Act. Nothing in these Terms excludes your rights under the Consumer Protection (Fair Trading) Act 2003, including Part III (remedies for goods that do not conform to contract, applicable to Brand items and to goods sold by Business Retailers, including second-hand goods, and under which a defect appearing within 6 months of delivery is presumed to have existed at delivery), or the implied terms of the Sale of Goods Act 1979 that section 6(2) of the Unfair Contract Terms Act 1977 prevents us from excluding. A private Seller who does not sell in the course of business does not owe you the implied terms as to quality and fitness, but does owe you the implied terms as to title and description, and clause 5.4 and Resale Protection apply.

G.2 Liability. Part 15 is intended to satisfy the reasonableness requirement of the Unfair Contract Terms Act 1977, and nothing in it excludes liability for death or personal injury caused by negligence.

G.3 Electronic Transactions Act. Listings are invitations to treat. The order summary in clause 4.1 gives you the opportunity to correct input errors before you confirm.

G.4 Small Claims Tribunals. Nothing in these Terms excludes the jurisdiction of the Small Claims Tribunals.

G.5 Marketing. We send marketing messages to a Singapore telephone number only with your clear and unambiguous consent, or after checking the Do Not Call Registry, and every unsolicited commercial electronic message carries an unsubscribe facility that we honour within 10 business days.

G.6 Online safety. We comply with directions of the Online Safety Commission under the Online Safety (Relief and Accountability) Act 2025. Clause 11.1 prohibits the harms that Act addresses. We may require Sellers and Creators to verify their identity against government-issued records and hold payment until delivery is confirmed, as the Code of Practice for E-Commerce Services under the Online Criminal Harms Act 2023 contemplates.

G.7 Points. Points are not e-money under the Payment Services Act 2019: they are issued free, are not denominated in currency and are usable only on the Service.

G.8 Minimum age. The minimum age to use the Service in Singapore is 18.

Part H: Japan

H.1 Statutory display. The information required by Article 11 of the Act on Specified Commercial Transactions (特定商取引法に基づく表記) for Insider and our own services, together with the information the Act requires of each Brand Partner and Business Retailer as the seller of their items (which we display on their profiles), including our name, address, telephone number, representative, prices inclusive of consumption tax, delivery charges, payment methods and timing, delivery timing and our return and cancellation policy, is published in Japanese at nupare.com.au/jp/tokushoho and under Settings › Legal. Before you place an order or subscribe, the final confirmation screen required by Article 12-6 of that Act, as amended and in force on 1 June 2022, displays all 6 prescribed items legibly and accurately: the quantity and the number of deliveries; the sale price and any delivery charge; the timing and method of payment; the timing of delivery; the conditions on which you may withdraw or cancel; and any deadline for applying. For Insider that screen shows the price of the twelve-month term, that the membership renews automatically for a further twelve months unless you cancel before the term ends, the date of the first renewal charge, how we will tell you the renewal price and at what points we will write to you about the renewal, how to cancel, and your 14-day right under clause 6.4D to change your mind after each renewal charge. If we omit one of those items or display it falsely and you are misled by that, you may rescind your application. We do not obstruct cancellation.

H.2 Consumer Contract Act. Clause 15.5 states a specific cap and does not rely on any formulation that would be void under Article 8(3) of the Consumer Contract Act; clause 15.2 excludes from the cap our liability for intent or gross negligence, as Article 8(1) requires. Any cancellation fee in these Terms (clause 8.5) does not exceed the average loss that would be suffered, and we will explain the basis of its calculation on request in accordance with Article 9(2). No late-payment charge under these Terms exceeds 14.6% per year.

H.3 Standard terms. These Terms are 定型約款 within Articles 548-2 to 548-4 of the Civil Code. We notify you in advance that they form the terms of your contract, we make them available on request and at all times in the app, and we change them only in accordance with Article 548-4, by giving notice on the internet of the fact of the change, its content and its effective date before it takes effect, and only where the change benefits you or is reasonable in the circumstances; for a price increase to an existing Insider subscription we obtain your fresh consent.

H.4 Digital platform transactions. In accordance with the Act on Protection of Consumers Using Digital Platforms, our rules for removing listings and handling complaints are in Part 11, you can contact any Seller through the app, and if you have a claim of ¥5,000 or more against a Seller you may ask us to disclose the Seller's name and address, which we will do in accordance with Article 5 of that Act. Sellers consent to that disclosure under clause 5.11.

H.5 Stealth marketing. Creators must display "広告" or "PR" (or another expression that clearly indicates advertising) at the beginning of any content relating to NuPARE that they could earn from, as the Consumer Affairs Agency's designation under the Act against Unjustifiable Premiums and Misleading Representations requires. Points and Creator rewards are discounts usable only on the Service, not premiums.

H.6 Second-hand goods. Resale on the Service in Japan is by fixed price only. Members who buy items to resell them require a 古物商許可 and must comply with the Secondhand Articles Dealer Act. You must not list stolen goods; we report suspected stolen goods to the police and retain transaction records.

H.7 Governing law and courts. In accordance with Article 11 of the Act on General Rules for Application of Laws, if you are habitually resident in Japan you may notify us that a particular mandatory provision of Japanese consumer law applies, and it will apply. Clause 17.6 does not designate an exclusive court; you may bring proceedings in the court of your place of residence in Japan.

H.8 Payments. Payments are processed by a payment services provider registered in Japan. We do not provide a withdrawable balance in Japan; proceeds are paid to your bank account.

H.9 Language. These Terms, the Privacy Policy, the statutory display and the information on external transmissions are available in Japanese, and the Japanese versions apply to you in Japan.

H.10 Minimum age. The minimum age to use the Service in Japan is 18, the age of majority.

Part I: Hong Kong

I.1 Implied terms. The conditions implied by the Sale of Goods Ordinance (Cap. 26) and the Supply of Services (Implied Terms) Ordinance (Cap. 457) apply to Brand items, Insider and our services, and are not excluded, in accordance with the Control of Exemption Clauses Ordinance (Cap. 71). Part 15 is intended to satisfy the reasonableness requirement of that Ordinance. A private Seller not selling in the course of business does not owe the conditions as to quality and fitness, but does owe those as to title and description.

I.2 Trade descriptions. For limited releases we state stock limits and per-customer caps in the advertisement. We do not use pre-selected add-ons or countdown pressure in the Insider flow.

I.3 Direct marketing. Before using your personal data in direct marketing, we tell you the kinds of personal data to be used and the classes of marketing subjects, and we obtain your consent or indication of no objection, as Part 6A of the Personal Data (Privacy) Ordinance (Cap. 486) requires. We do not provide your personal data to any other person for their direct marketing without your written consent.

I.4 Small Claims Tribunal. Nothing in these Terms excludes the jurisdiction of the Small Claims Tribunal.

I.5 Language. These Terms and the Privacy Policy are available in Chinese; the English version prevails except for the Personal Information Collection Statement, where both versions are authoritative.

I.6 Minimum age. The minimum age to use the Service in Hong Kong is 18.

Part J: Republic of Korea

J.1 Operator information. The information required by Article 10 of the Act on Consumer Protection in Electronic Commerce (trade name, representative, address, telephone, email, business registration number, mail-order business report number where held, and personal information manager) is displayed in Korean on the first screen of the Service and under Settings › Legal.

J.2 Intermediary notice. For Brand items, Resale items and Provider bookings, NuPARE is a mail-order intermediary (통신판매중개자) and is not the seller of the item or the provider of the service; the Brand Partner, Seller or Provider named on the listing is. We do, however, collect payment on their behalf, hold it and decide claims, and where the Act treats us as the mail-order seller by reason of those activities we accept the seller's obligations under the Act. This notice is displayed on each listing and transaction screen as Article 20 requires. On request we provide you with the Brand Partner's, Seller's or Provider's identity, address and telephone number. For Insider, NuPARE is the mail-order seller and bears the seller's obligations under the Act.

J.3 Withdrawal. You may withdraw from a contract for Brand items within 7 days of receiving the goods, and from a contract for Insider or a Provider booking within 7 days of the contract (or of receiving the written terms if later), in accordance with Article 17; the period is extended to 3 months from receipt (or 30 days from becoming aware) if the terms were not provided or were different from the goods. The exceptions in Article 17(2) apply only where we have clearly indicated them on the listing or packaging. We refund within 3 business days of receiving the returned goods. A Business Retailer owes you the same right.

J.4 Escrow. Where we receive payment on behalf of a Seller or Provider, we use a payment gateway that provides the escrow (결제대금예치) service required by Article 24, or consumer damage compensation insurance, and we tell you which at checkout. Payment by credit card is subject to the card issuer's chargeback protection.

J.5 Dark patterns. Clauses 4.3, 6.3 to 6.5 (including clauses 6.4A to 6.4E) and Part 11 give effect to the Act on Consumer Protection in Electronic Commerce as amended, the relevant provisions being in force on 14 February 2025: the total price appears on the first product screen; no option is pre-selected, including the consent to automatic renewal in clause 6.4A; where a free or trial service converts to a paid service, or where your Insider fee increases, we obtain your separate explicit consent within the 30 days before the payment date, as Article 13(6) requires, and the consent you gave at sign-up does not satisfy that requirement; Insider can be cancelled on the website where it was sold, by the same method and in no more steps than subscribing took, so that cancelling is as simple as purchasing; and the decline and cancel options are as prominent as accept. Article 21-2 prohibits dark patterns, including obstruction of cancellation, and nothing in these Terms obstructs your cancellation.

J.6 Standard terms and explanation. The important terms of these Terms (fees, the Insider price, the automatic renewal of an Insider term and how to cancel it, Points expiry, the liability cap, and termination) are set out in a boxed summary at the top of the Korean version, and we explain them to you before you accept, as Article 3 of the Act on the Regulation of Terms and Conditions requires. Clause 17.6 does not designate an exclusive court; in accordance with Article 14 of that Act and Articles 42 and 47 of the Private International Law Act, you may bring proceedings in Korea and the mandatory rules of Korean consumer law apply to you.

J.7 Marketing. We send advertising by electronic transmission only with your prior express consent, which we re-confirm every 2 years, with "(광고)" at the start of the message; advertising between 21:00 and 08:00 requires your separate consent. App permissions are separated into mandatory and optional and you may decline optional permissions without losing access.

J.8 Location. We offer location-based features in Korea (finding nearby Providers). Our separate Location-Based Service Terms apply, we obtain your separate consent to the collection and use of your location information, and our report under the Act on the Protection and Use of Location Information and, where required, our domestic agent are identified on the Legal Contacts page.

J.9 Creators. Creators must disclose the economic relationship with NuPARE in Korean, in the same font and colour as the body of the content, at the beginning or end (and persistently for video), using "광고" or "NuPARE로부터 수수료를 지급받음", as the Fair Trade Commission's guidelines require.

J.10 Dispute resolution. You may apply for mediation to the Korea Consumer Agency or the Electronic Commerce Dispute Mediation Committee.

J.11 Language. The Korean version of these Terms applies to you in Korea.

J.12 Minimum age. The minimum age to use the Service in Korea is 19, the age of majority.

Part K: Malaysia

K.1 Consumer Protection Act 1999. The guarantees implied by Parts V to IX of the Consumer Protection Act 1999 apply to Brand items, Insider and our services, and to goods and services supplied by Business Retailers and Providers, and are not excluded; section 6 of that Act provides that it applies despite anything to the contrary in these Terms. We have assessed these Terms against Part IIIA of that Act; the assessment described in Part A.3 applies with the necessary changes, and any provision a court finds procedurally or substantively unfair does not apply.

K.2 Electronic trade transactions. The information required by the Consumer Protection (Electronic Trade Transactions) Regulations, including our name, registration number, contact details, a description of the goods and services, the full price including transport, tax and other costs, payment methods, these Terms and estimated delivery times, is displayed in Bahasa Malaysia and English. We keep a record of Sellers' details for 3 years and require Sellers to comply with the Regulations.

K.3 Tribunal for Consumer Claims. Nothing in these Terms excludes the jurisdiction of the Tribunal for Consumer Claims.

K.4 Creator Program. The Creator Program is not a direct-sales or pyramid scheme: commission is paid only on actual sales to end customers, there is a single level only, and there is no joining fee, purchase requirement or inventory.

K.5 Second-hand goods. We do not take title to Resale items in Malaysia.

K.6 Language. These Terms are available in Bahasa Malaysia; the Privacy Policy is given in Bahasa Malaysia and English as the Personal Data Protection Act 2010 requires.

K.7 Minimum age. The minimum age to use the Service in Malaysia is 18.

Part L: United Arab Emirates

L.1 Consumer Protection Law. Nothing in these Terms limits your rights under Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023, which apply despite any provision to the contrary. The Brand Partner is the supplier of Brand items; as the platform we hold and will provide on request documents proving their conformity, we bear the responsibility that law places on e-commerce platforms for products sold by third parties, and we ensure the warranty and repair remedies that law requires are provided. If we reduce the price of a Brand item within 7 days after you buy it, you may claim the difference within 30 days. We do not run price promotions in the UAE without the permit of the competent Economic Department.

L.2 Trading by modern technological means. In accordance with Federal Decree-Law No. 14 of 2023, we disclose our terms, prices and service fees clearly, issue detailed invoices, operate a transparent review mechanism described in Part 10, maintain the complaints channel in clause 17.1 which is staffed, and comply with your choices about marketing communications.

L.3 Content. In addition to Part 11, you must not publish on the Service images of identifiable persons without their consent, content that is defamatory or insulting, content contrary to public morals or religious values, or content that impersonates another person. Listing photographs and Creator content must comply with UAE standards of decency.

L.4 Creators. A Creator resident in the UAE must hold a valid Advertiser Permit issued by the UAE Media Council before earning commission on content directed at the UAE, must display the permit number on their accounts, and must disclose the commercial relationship with NuPARE on every post.

L.5 Contracts of adhesion. These Terms are a contract of adhesion. We have assessed each provision against Article 248 of the Civil Transactions Law in the manner described in Part A.3; a court may relieve you of any provision it finds oppressive, and the remainder continues to apply.

L.6 Governing law and courts. The mandatory provisions of UAE consumer protection law apply to you. Clause 17.6 does not designate an exclusive court; you may bring proceedings in the UAE courts and may complain to the Ministry of Economy's consumer protection department.

L.7 Language. These Terms, the Privacy Policy, price and fee disclosures, invoices and the returns policy are available in Arabic. In the event of conflict before a UAE court, the Arabic version prevails.

L.8 Minimum age. The minimum age to use the Service in the United Arab Emirates is 21, the age of majority for contracts.

Part M: Kingdom of Saudi Arabia

M.1 E-Commerce Law. The E-Commerce Law (Royal Decree M/126) and its Implementing Regulations apply to our dealings with you and are not excluded. Our name, contact details and registration information are displayed in Arabic under Settings › Legal. You may withdraw from a purchase of a Brand item, including a pre-owned item, within 7 days of receipt provided you have not benefited from it, and you bear the cost of return unless the item is defective; the exceptions in the Implementing Regulations (including custom-made goods, digital content already accessed, and unsealed hygiene-sensitive items) apply only where we indicated them before you bought. If a Brand item is not delivered within 15 days of the date shown, you may cancel for a full refund. Invoices show the total price, fees, taxes and delivery.

M.2 Personal data and marketing. We retain your personal data for the period the nature of the transaction requires and use it for another purpose only with your prior consent. We send marketing only with your prior opt-in consent.

M.3 Content. In addition to Part 11, you must not publish content contrary to Islamic values, public order or public morals, defamatory content, or images of others without consent. Listing photographs and Creator content must comply with Saudi standards of decency.

M.4 Creators. A Creator resident in Saudi Arabia must hold the advertising licence required by the General Commission for Audiovisual Media before earning commission on content directed at Saudi Arabia and must disclose the commercial relationship on every post.

M.5 Terms that do not apply. No interest or interest-like charge is payable under these Terms. No compensation payable under these Terms exceeds the actual loss suffered. Points are not awarded by chance.

M.6 Governing law and courts. Saudi law applies to you to the extent it is mandatory. Clause 17.6 does not designate an exclusive court; you may bring proceedings in the Saudi courts and may complain to the Ministry of Commerce.

M.7 Language. These Terms, the Privacy Policy and the required disclosures are available in Arabic, and the Arabic version prevails before a Saudi court.

M.8 Minimum age. The minimum age to use the Service in Saudi Arabia is 18.

Part N: Apple App Store and Google Play

N.1 If you obtained the app from Apple's App Store, these Terms are between you and NuPARE, not Apple. Apple has no obligation to provide maintenance or support for the app. Apple is not responsible for any claim relating to the app, including product liability, consumer protection or intellectual property claims, except that if the app fails to conform to any applicable warranty you may notify Apple and Apple will refund the purchase price of the app (if any) to you. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country and are not on any U.S. Government list of prohibited or restricted parties. You must comply with Apple's Licensed Application End User License Agreement and any applicable third-party terms.

N.2 If you obtained the app from Google Play, you must comply with Google Play's terms of service. Google is not responsible for the app or for these Terms.

N.3 Insider is not sold through the App Store or Google Play (clause 6.3). Payments in the app for Resale items, Brand items, bookings, circle memberships and tickets are for physical goods and real-world services and are processed by Stripe, not through the store. Nothing in this Part reduces any right you have under the consumer law of your country against us.

Schedule 2: Fees and Standard Values

All amounts are in Australian dollars and are converted to your local currency at the rate shown at checkout. Amounts include GST, VAT or sales tax where we are required to collect it.

Schedule 3: Model Cancellation Form

Complete and return this form only if you wish to withdraw from a contract. You can also cancel at Account › Orders or Account › Insider, or by emailing hello@nupare.com.au.

To: Nu Pare Pty Ltd, 143 St Georges Terrace, Perth WA 6000, Australia; hello@nupare.com.au

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service:

Ordered on / received on:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Schedule 4: Prohibited Items and Content

You must not list, sell, offer, post or send any of the following. The Prohibited Items List in the app gives examples and country-specific additions and forms part of this Schedule.

Items. Counterfeit, replica or unauthorised items, or items whose brand, authenticity or origin is misrepresented. Stolen items, or items you do not have the right to sell. Items subject to a recall or a safety notice, or that do not comply with a mandatory safety or labelling standard in the country of sale (including children's nightwear that does not meet flammability requirements, children's outerwear with drawstrings, items containing button or coin batteries without compliant packaging and warnings, and children's jewellery that does not meet lead and cadmium limits). Real fur that is not labelled as the law of the country of sale requires, and any fur, skin, feather, ivory, coral, tortoiseshell or other product of a species protected under CITES or the law of the country of sale. Items made with forced labour. Weapons, and clothing or accessories that conceal or imitate weapons. Items bearing hate symbols or promoting violence or discrimination. Used cosmetics, used underwear and used hosiery. Items that are not fashion, accessories, footwear, jewellery, bags or textiles, unless a category in the app expressly allows them. Jewellery, watches and items containing precious metals or stones, where Part A.5 of Schedule 1 or the Prohibited Items List for your country excludes them. Items whose sale into the buyer's country is prohibited by sanctions or export controls.

Content. Content that is illegal in your country or ours. Sexual content, and intimate images of any person without their consent. Content that sexualises, endangers or exploits a child. Content that harasses, threatens, defames or discriminates against a person or group. Another person's personal information published without their consent. Content that promotes self-harm, eating disorders or dangerous activities. Terrorist or violent extremist content. Content that infringes intellectual property rights. Fake or incentivised-for-sentiment reviews, and reviews by undisclosed connected persons. Unsubstantiated environmental, sustainability, origin or health claims. Malware, spam and automated or scraped content. Content that circumvents a suspension or misrepresents your identity or age.

Schedule 5: Definitions

Booking fee means our commission in Schedule 2 that is included in the price you pay for a Provider booking (clause 8.4). Brand item means a new item sold by a Brand Partner through the Service (clause 3.2). Brand Partner means a brand that has agreed the Brand Partnership Agreement with NuPARE and sells through the Service. Business Retailer means a Seller who sells in the course of a business (clause 5.2). They were called Business Sellers in versions of these Terms before 18 September 2026. Business Retailer Terms means Part B of the Business and Partner Terms, which binds a Business Retailer in addition to these Terms; published at nupare.com.au/legal/business-terms. Buyer Fee means the fee in Schedule 2 that is included in the price of a Resale item, charged for the services we supply to the buyer and the same however the buyer pays. Care Provider means a Provider who offers garment cleaning, alteration or repair. Community Standards means the Platform Policy of that name. Creator means a member whom NuPARE has approved for the Creator Program (Part 9). Digital Passport means the record of a piece's evidence and assurance level (clause 4.15). Insider means the paid membership in Part 6. An Insider term runs for twelve months and renews automatically for a further twelve months unless you cancel (clause 6.4); in Quebec, Germany and the Netherlands the membership continues on an indefinite basis after the first term (clause 6.4E). Legal Contacts page means nupare.com.au/legal/contacts and Settings › Legal (clause 1.1). organiser means the member or Brand Partner who runs a circle or gathering (clauses 11.13 and 11.24). Platform Policies means the documents listed in clause 1.2. Points means NuPARE Points (Part 7). Provider means a Stylist or a Care Provider (clause 3.4). Provider Standards means the Platform Policy of that name, which every Provider agrees to. Provider Terms means Part A of the Business and Partner Terms, which binds a Stylist or Care Provider in addition to these Terms; published at nupare.com.au/legal/business-terms. Schedule A of that Part applies to Stylists and Schedule B to Care Providers. Resale item means an item listed by a Seller (clause 3.3). Resale Protection means the commitment in clause 4.14 and the Resale Protection Policy. Seller means a member who lists a Resale item. Seller Commission means the commission in Schedule 2, payable by a Business Retailer only. Service means the NuPARE app, website and related services (clause 1.1). Smart Pricing means the optional price-easing schedule a Seller may switch on under clause 5.6, operating as clause 5.19 sets out. Stylist means a Provider who offers styling sessions. Terms means these Terms of Service, including the Schedules. we, us, NuPARE means Nu Pare Pty Ltd, ACN 698 123 545. you means the person using the Service.

Schedule 6: Platform Policies

These Platform Policies are incorporated into these Terms by clause 1.2. They apply worldwide. Capitalised terms have the meaning given in Schedule 5. If a Policy conflicts with Parts 1 to 18 or the Schedules, Parts 1 to 18 and the Schedules prevail unless the Policy gives you a greater right.

Languages. These Platform Policies form part of these Terms and are published in every language in which these Terms are published. Where the law of your country requires a local-language version, or Schedule 1 says that a local-language version applies to you, that version of these Policies applies to you on the same basis: in Quebec the French version is presented to you before the English and you may elect to be bound by the English only after examining the French; in the United Arab Emirates and Saudi Arabia the Arabic version prevails; in Korea, Japan and Malaysia, Parts J, H and K of Schedule 1 apply.

Policy 1: Community Standards

1.1 Purpose

NuPARE is a place to buy, sell, style and care for fashion. These Standards set out what you can and cannot do, how we find and act on breaches, and how you can report content and appeal our decisions. They are written to meet the requirements of the EU Digital Services Act (Articles 14, 16, 17, 20 and 23), the UK Online Safety Act 2023, Australia's Online Safety Act 2021 and Basic Online Safety Expectations, Singapore's Online Safety (Relief and Accountability) Act 2025, Malaysia's Online Safety Act 2025 and the content laws of the other countries in which we operate. Where a country's law requires more, we do more, and Schedule 1 says where.

1.2 What is not allowed

Illegal content and conduct. Anything that is illegal where you are or where it can be seen, including: child sexual abuse material and any sexualisation of a child; terrorist and violent extremist content; incitement to violence or hatred against people on the basis of a protected characteristic; fraud, scams and phishing; the sale of stolen, counterfeit or recalled goods; intimate images shared without consent; content that breaches sanctions; and content that infringes intellectual property.

Harm to people. Harassment, bullying, threats and intimidation; stalking; doxxing (publishing anyone's address, phone number, workplace, identity documents, images or other personal information without their consent); defamation; discrimination; and content that promotes self-harm, suicide, eating disorders or dangerous challenges.

Sexual content. Nudity and sexually explicit content are not permitted, including in listing photographs and Creator content. Swimwear and lingerie may be shown on a model or mannequin in a non-sexualised way consistent with retail presentation. In the UAE and Saudi Arabia, listing and Creator imagery must additionally meet local standards of decency.

Deception. Impersonating any person, brand or NuPARE; misrepresenting your identity, age or location; fake reviews and ratings (Reviews Policy); misleading listings; undisclosed commercial content (Creator Standards); unsubstantiated environmental, origin, health or authenticity claims.

Platform abuse. Taking a transaction off the Service; spam and unsolicited messages; scraping, bots and automated access without our written permission; interfering with the Service or other members' use of it; creating accounts to evade a suspension; buying or selling accounts; manipulating ranking, Points, Resale Protection, Provider complaints or Creator attribution.

Prohibited items. Anything in Schedule 4 and the Prohibited Items List.

1.3 How we find breaches

We use automated tools and human review. Automated tools screen every listing and image before publication for prohibited items, counterfeits, nudity and safety issues; screen messages for fraud, prohibited items, personal information and harassment signals; and screen reviews for fakes. Automated tools also compare images against hash lists of known illegal material. Anything the tools flag as likely to require removal or account action is reviewed by a person before that action is taken, other than automated blocks of content matching a hash of known child sexual abuse or terrorist material, which is removed immediately and then reviewed, and automated payout holds, which a person reviews at your request. Trained moderators review reports from members, trusted flaggers, rights holders and authorities. We record every decision.

1.4 Reporting

You may report any listing, review, profile, message, story, broadcast, circle or piece of Creator content by using the Report link on it, or by emailing hello@nupare.com.au. The Report link offers the reasons "Spam or misleading", "Hate or harassment", "Counterfeit or misleading product", "Illegal content" and "Something else". A complete report states what the content is, where it is (a link or identifier) and why you believe it is illegal or breaches these Standards, and gives your name and email so that we can follow up (you may report child sexual abuse material anonymously). We confirm receipt immediately, decide as soon as we can (usually within 2 business days; within 24 hours for content that may cause serious harm; within the time a law or an authority's order requires), and tell you our decision, our reasons and whether we used automated tools. If you disagree, you can appeal (section 1.7). Reports from organisations we recognise as trusted flaggers under the Digital Services Act, and from safety regulators, are handled first. Reports about intellectual property are handled under Part 12 of these Terms. Complaints under New Zealand's Harmful Digital Communications Act are handled under the safe-harbour process in Schedule 1, Part B.3.

1.5 Enforcement measures

Depending on how serious the breach is, whether it was deliberate, whether it caused harm and your history, we may: remove or hide the content; ask you to edit it; add a label or restrict who can see it; demonetise Creator content; restrict features (listing, messaging, reviewing, earning); suspend your account for a stated period; or terminate it. We act proportionately and with regard to your rights, including freedom of expression, and we do not remove content merely because someone disagrees with it.

1.6 Statement of reasons

Whenever we remove or restrict content or take action against an account, we send you a statement of reasons that states: what we did and for how long; the content concerned; the facts and circumstances we relied on, including whether the action followed a report or our own detection; whether automated means were used to detect or to decide; which provision of these Terms, these Standards or the law we found was breached and why; and how to appeal. We do not send one for high-volume commercial spam or where the law forbids it.

1.7 Appeals

You can appeal any action against your content or account, and any decision not to act on your report, for 6 months, free, at Settings › Help › Appeal a decision or by email. A qualified person who was not involved in the original decision reviews it, considering anything you add, and decides within 10 business days where we can. If we uphold your appeal we reverse the action at once. If not, we tell you why, and you may take the matter to a certified out-of-court dispute settlement body (EEA), the regulator or ombudsman for your country, or a court.

1.8 Repeat breaches and misuse of reporting

We warn you before we suspend you for repeat breaches. We then assess your case against the factors in clause 11.7 of these Terms (the number of breaches, their proportion to your activity, their seriousness and the harm caused, and your apparent intent), using the scale in that clause as a guide and not as a fixed tariff: three substantiated breaches in 12 months would ordinarily lead to 30 days; a further breach within 12 months, 90 days; a further breach, termination. A single serious breach (fraud, counterfeit or stolen goods, threats, sexual content involving a child, intimate-image abuse) may result in immediate termination. The same scale applies to members who repeatedly make manifestly unfounded reports or appeals, and to misuse of Resale Protection or Provider complaints.

1.9 Messaging and safety tools

Direct messages may include attachments and reactions; you can unsend a message, delete a conversation, block any member, leave any conversation and report any message. Members under 18 receive messages only from members they follow. We show safety prompts when a message contains a request to move off the Service, a payment link or personal information. Messages to Brand Partners go to the brand's team, who answer for the brand. Provider chat is available only around a booking. You must not send unsolicited commercial messages.

1.9A Stories, live broadcasts and community spaces

Stories are visible to the audience you choose for 24 hours; they are subject to these Standards, and you can see who viewed them. Live broadcasts are not recorded by us; the host is responsible for what is said and shown, must comply with these Standards throughout, and can remove viewers and end the broadcast; our automated tools screen live chat and we may end a broadcast that breaches these Standards. Featured items in a broadcast are subject to the Reviews Policy and Creator Standards where they earn commission. Circles are run by their organiser, who sets rules within these Standards and decides membership; we act on reports about a circle in the same way as any other content, and can suspend or close a circle. Reads, episodes and polls are member content. Gatherings must be lawful, must be described accurately (venue, date, what is included, who is organising), must not be used to sell tickets to events the organiser does not control, and in-person gatherings are subject to the same safety rules as in-person Provider sessions (report concerns through the event; end your attendance if you feel unsafe).

1.9B Public and private

Profiles, listings, reviews, looks, posts, reads and episodes are public by default and can be found by search engines. You can make your account private at Settings › Privacy › Private account, after which your posts are visible only to followers you approve; members under 18 are private by default. Your online presence is shown to members you follow and who follow you unless you turn it off.

1.10 Working with authorities

We comply with lawful orders to remove content and to provide information, and we tell you when we have acted on an order unless the law prohibits it. We report child sexual abuse material to the relevant authority and to the National Center for Missing & Exploited Children. We respond to transparency notices and information requests from the eSafety Commissioner, Ofcom, the European Commission and Member State Digital Services Coordinators, and other regulators.

1.11 Transparency

We publish an annual transparency report at nupare.com.au/legal/transparency covering reports received by type, actions taken, appeals and outcomes, automated-tool accuracy, orders from authorities, and (EEA) average monthly active recipients, updated at least every 6 months.

1.12 Availability of these mechanisms

The reporting mechanism in section 1.4, the statement of reasons in section 1.6 and the appeal route in section 1.7 are provided in every country from the effective date of these Terms. If, in your country, one of them is not yet available to you in the app, you may use it by emailing hello@nupare.com.au and we treat your email as if it had been made through that mechanism, with the same time limits. If you are in the European Union you may in addition complain to the Digital Services Coordinator of your Member State or to a certified out-of-court dispute settlement body listed on the Legal Contacts page.

Policy 2: Reviews Policy

2.1 Who can review

Only a member who completed a purchase of the item (Brand or Resale) or a booking with the Provider can review it, within 90 days of delivery or the service. We check the transaction before publishing and label the review "Verified purchase" or "Verified booking". We do not accept reviews from anyone else, and we do not import reviews from other platforms.

2.2 What we publish

We publish every review that meets these rules, positive or negative, in the order the member chooses on the item or Provider page (default: most recent; options: highest, lowest, most helpful). Star averages are calculated from all published reviews with equal weight. We never remove or hide a review because of its rating. A Brand Partner, Seller or Provider cannot edit or remove a review; they can report one they believe breaches this Policy, and a person decides.

2.3 What we do not publish

We remove a review only if it: is not about the item or service (for example, it is about delivery by a carrier we did not choose, or about a different product); contains personal information, abuse, discriminatory language, sexual content, or a threat; contains advertising, links or referral codes; is fake, purchased, incentivised on condition of its content, or written by a connected person without disclosure; or is the subject of a court order. We publish a review after an automated check that the reviewer completed the transaction. When we remove a review we tell the reviewer why and how to appeal (Community Standards, section 1.7). We keep a record.

2.4 Incentives

No one may offer money, Points, discounts, refunds, free items or anything else in exchange for a review with a particular rating or content, or for changing or removing a review. We may award a small, fixed number of Points for writing a review, regardless of its rating or content; such reviews are labelled "Incentivised" and the incentive is the same for every reviewer. A Seller, Provider or Brand Partner who solicits a review may not choose whom to ask on the basis of their likely rating.

2.5 Connected persons

An owner, employee, contractor, agent or immediate family member of a Seller, Provider or Brand Partner who reviews that Seller's, Provider's or Brand Partner's items or services must disclose the connection in the review, and we label it. Creators may not review items they earn commission on except as labelled Creator content.

2.6 Responses

A Seller, Provider or Brand Partner may post one public response to a review, subject to the Community Standards. They may not contact the reviewer to pressure them to change it.

2.7 Your right to review elsewhere

Nothing in this Policy or elsewhere in these Terms restricts your right to review NuPARE, a Seller, a Provider or an item honestly anywhere else.

2.8 Detection

We use automated tools and human review to detect fake, purchased and incentivised reviews, including by analysing patterns across accounts, devices and timing, and we remove them and act against the accounts responsible under the Community Standards. This Policy is written to meet the requirements of the EU Unfair Commercial Practices Directive as amended by the Omnibus Directive, the UK Digital Markets, Competition and Consumers Act 2024, the US Federal Trade Commission's Rule on Consumer Reviews and Testimonials and the Consumer Review Fairness Act, Australia's and New Zealand's fair trading laws, and the consumer laws of the other countries in which we operate.

Policy 3: Ranking and Recommendations Statement

3.1 What this covers

This Statement explains how we order search results, category pages, Provider lists, the home feed and Creator content, as the EU Digital Services Act (Article 27), the Consumer Rights Directive (Article 6a), the Platform-to-Business Regulation (Article 5), the UK Digital Markets, Competition and Consumers Act 2024 and similar laws require.

3.2 Main parameters, in order of importance

Search and category results. (1) Relevance of the listing to your query or the category (text match, brand, size, colour, condition). (2) Availability: whether the item can be delivered to your country and is in stock. (3) Quality signals: for Resale, the Seller's rating, dispatch speed, dispute and cancellation rates; for Brand items, return rate and rating. (4) Recency of listing. (5) If personalised ranking is on, your own activity: brands and sizes you follow, items you have viewed or saved, and your purchase history.

Provider lists. (1) Availability at the time you want. (2) Distance from you, for in-person sessions (using the location you enter or, with permission, your device location). (3) Provider rating, completion rate and complaint history. (4) Price. (5) If personalised ranking is on, your past bookings.

Home feed, For You and Creator content. (1) Recency. (2) Engagement by members with similar interests. (3) If personalised ranking is on, your own activity (follows, likes, saves, "show me less"). Discover is ranked by recency and engagement only. Featured items in a live broadcast are chosen by the host, not by us, and are labelled as the host's selection; where the host is a Brand Partner they are the brand's own items.

3.3 Paid and partner placement

Some positions are paid for by a Brand Partner or boosted because of a commercial relationship with us. They are always labelled "Sponsored" or "Partner", and they are never mixed into organic results without that label. Payment never affects a Seller's or Provider's organic position. We are not the seller of Brand items: the Brand Partner named on the listing is the seller and we act as its agent (clause 3.2 of these Terms). We do not hold or sell inventory of our own on the Service. Brand items and Resale items are ranked on the same parameters and we give neither a ranking advantage. Where a Brand item's position is paid for by a Brand Partner, it is labelled "Sponsored" or "Partner".

3.4 What does not affect ranking

Seller Commission, Buyer Fee or booking-fee rates (which are the same for everyone); Insider membership (Insider gives early access to drops, which is a separate, labelled section, not a ranking boost); Creator status; and any protected characteristic.

3.5 Your controls

Turn personalised ranking off at Settings › Personalisation; we then rank by relevance, availability, quality and recency only. Sort options on every list let you order by price, recency or rating. You can see why an item was recommended by tapping "Why am I seeing this?".

3.6 Business users

Sellers, Providers and Brand Partners can see the quality signals that affect their ranking in their dashboard, and we tell them at least 30 days before we change a main ranking parameter, never less than the 15-day minimum that Article 3(2) of Regulation (EU) 2019/1150 sets, and longer where they need to make technical adaptations.

Policy 4: Resale Protection Policy

4.1 What Resale Protection is

Resale Protection is our promise to buyers of Resale items (clause 4.14 of these Terms) and the process by which we decide claims. It is a contractual benefit provided by us; it is not a warranty about the item and it does not replace any right you have against the Seller under the law of your country.

4.2 Timeline

Order placed (by buying at the listed price, by an accepted offer or counter-offer, or by winning an auction) → Seller has 3 days to accept (an accepted offer or winning bid is already accepted) → Seller dispatches within 5 days of acceptance with tracking (2 business days for Sellers who have opted into "Fast dispatch"); no item is routed through us and we do not authenticate → tracked delivery → you have 3 days from delivery to confirm receipt or make a claim (30 days for a defect that could not reasonably have been found sooner) → we release the Seller's payment 72 hours after the earlier of tracked delivery and your confirmation of receipt, unless a claim is open.

4.3 What is covered

Item not received (no tracked delivery within 15 days of dispatch, or tracking shows delivery to a different address). Item materially not as described: counterfeit or not the stated brand; wrong item; wrong size against the measurements or size in the listing; condition materially worse than the condition grade; undisclosed damage, stains, odours, alterations or repairs; wrong colour or material. Item damaged in transit where the Seller chose the carrier.

4.4 What is not covered

Change of mind. Fit, where the listing's measurements were accurate. Wear consistent with the stated condition grade. Minor differences in colour due to screen display. A flaw, alteration, repair or mark that the listing described or photographed. Items you have worn, washed, altered, repaired or damaged after delivery, and damage caused by your own handling beyond what is needed to inspect the item. Items not returned using the tracked label we provide, or not sent back within 7 days of our decision under section 4.7. Claims made after the 3-day window, unless the defect could not reasonably have been discovered within it (for example, a counterfeit identified later by a brand), in which case you may claim within 30 days and we assess it on the evidence. Non-delivery, where tracking shows delivery to the address you gave, where delivery failed because the address you gave was wrong or incomplete, or where you asked the carrier to leave the item unattended or with a third party. The same loss twice: a claim for a loss for which you have already been refunded, or have obtained a chargeback or a payment from an insurer or a carrier. Transactions completed off the Service.

4.5 Making a claim

Go to Account › Orders › the order › "Something's wrong", choose the reason, and upload photographs (for condition claims, of the item as received, with the listing's photographs for comparison; for authenticity claims, of labels, stitching, hardware and any authenticity card). We hold the Seller's payment as soon as you claim.

4.6 How we decide

We ask the Seller for their response and evidence within 3 days. We compare the listing (description, condition grade, photographs, measurements) with your evidence. We do not physically examine Resale items and we never ask you to send an item to us for examination. For an authenticity claim we decide on the documentary and photographic evidence from both of you, and we may obtain, or ask you to obtain, an opinion from the rights holder or an independent authenticator, at our cost. We decide on the balance of the evidence within 7 days of receiving both sides (longer where we are waiting on a rights holder's or authenticator's opinion, and we tell you). A person makes every decision on a claim; automated tools only organise the evidence and release a payment where no claim has been made, which happens 72 hours after the earlier of tracked delivery and the buyer's confirmation of receipt, as clause 5.15 of the Terms sets out. We tell both of you the outcome and the reasons.

4.7 Outcomes

If we uphold the claim: for a not-received item, we refund you in full immediately; for a not-as-described item, we send you a prepaid return label, you return the item within 7 days, and we refund you in full (price, Buyer Fee, delivery) when tracking shows the return has been sent, and the Seller bears the return cost. If we find the item is counterfeit, we refund you, we do not return the item to the Seller, we act against the Seller's account, and we may report to the rights holder and authorities. If we do not uphold the claim, we release the payment to the Seller and tell you why; you keep the item and may appeal under section 4.8.

4.8 Appeals

Either party can appeal within 10 days at Settings › Help › Appeal a decision. A different person reviews the file and any new evidence and decides within 10 business days. After that, both parties retain their legal rights against each other and, where relevant, against us.

4.8A Offers and Auction Rules

Offers. A buyer may offer less than the listed price; the Seller may accept, decline or counter within 48 hours, and the buyer may accept a counter within 48 hours. An accepted offer or accepted counter is a binding purchase at that price, charged immediately, and the Resale Protection timeline runs from acceptance. Offers below the Seller's minimum (if set) are declined automatically. Lowball or repeated offers used to harass a Seller are a breach of the Community Standards.

Auctions. A Seller may list an item for auction with a starting price, an optional reserve (not shown, but its existence is), and a closing time. Each bid is a binding offer to buy at that amount; bids in the last 2 minutes extend the auction by 2 minutes. When the auction closes, the highest bid at or above the reserve wins and is charged immediately; if the reserve is not met, no sale occurs. A winning bid cannot be cancelled for change of mind; Resale Protection applies to the item exactly as for any other purchase. Sellers may not bid on their own auctions or arrange for others to do so (shill bidding), and bidders may not retract bids except where the listing was materially changed after the bid. We may cancel an auction where the listing breaches these Terms. Auctions are not available in Japan; Resale in Japan is by fixed price, offer and counter-offer only (Schedule 1, Part H.6). Where a country is not listed for auctions at Settings › Legal › Where we operate, you may not list an auction there or bid from there.

Smart Pricing. A Seller may opt in to a schedule that reduces the listed price by 5% every 14 days until it reaches 60% of the original asking price, which is an absolute floor. The current price is the only price shown; the schedule and the floor are visible to the Seller, who can stop the schedule at any time by repricing, after which the Seller's own price stands. Smart Pricing never advertises a previous or "was" price.

4.9 Condition scale

New with tags · New without tags · Excellent (worn once or twice, no visible flaws) · Very good (light wear, no significant flaws; any flaw must be photographed and described) · Good (visible wear or a described flaw) · Fair (noticeable wear or flaws, all described). A Seller who grades an item higher than the scale supports is not as described.

4.10 Business Retailer indicators

We may reclassify a Seller as a Business Retailer (clause 5.2 of these Terms) where in any 12 months they list more than 100 items, sell more than 30 items and A$2,000, list new items with tags from more than three brands, or otherwise show the indicators of trading in the law of their country (for example, New Zealand's Fair Trading Act "in trade" test, Japan's 特定商取引法 repeated-sales test, or Korea's business-seller thresholds). We tell the Seller before we reclassify and they may object.

4.11 Seller standing

Late dispatch, cancellations after acceptance, upheld claims and reclassification objections that fail affect a Seller's standing. Three upheld not-as-described claims in 6 months, or an upheld counterfeit claim, results in action under the Community Standards.

4.12 Counterfeits and authenticity claims

We do not authenticate Resale items and no item is ever sent to us for examination. The Digital Passport Statement (section 11) explains what a Passport records and what it does not. A buyer who receives a counterfeit claims under 4.7 and under clause 4.14 of the Terms, which names authenticity expressly among the grounds on which an item is not as described.

Policy 5: Provider Standards

5.1 Who these apply to

If you are a Stylist or a Care Provider on NuPARE you agree to these Standards, in addition to the Provider Terms (Schedule A for Stylists, Schedule B for Care Providers). They are what members can expect of you, and we publish them so that members can see them.

5.2 Independence

You are an independent business. You set your own availability, accept or decline bookings freely, set your own prices (the app shows the range of prices charged by other Providers in the category and region as guidance only, and a price outside it is not treated differently), choose your own methods, may work for other platforms and clients, may use substitutes or assistants where you tell the customer, and are responsible for your own tax, insurance, licences and equipment. We do not supervise the performance of the service, set hours, require minimum acceptance rates or impose performance management beyond these Standards.

5.3 Before taking bookings

Before you take a booking you must verify your identity and payout details with our payment provider, provide the information in clause 5.11 of the Terms, be a business with an ABN or the local equivalent, hold public liability insurance of at least A$10 million or the local equivalent, hold professional indemnity cover of at least A$1 million where you give styling or advisory services, and, wherever you take custody of a customer's garment, hold goods-in-care, custody and control cover of at least the higher of A$1 million and the aggregate declared value of the garments you hold at any time. You must keep that cover current, give us a certificate of currency on request and tell us within 5 business days if a policy lapses or changes materially (if your cover lapses, your bookings stop until it is restored), hold any licence your trade requires where you operate, and agree to these Standards. If you are a Stylist offering in-person sessions you must also consent to a criminal-history check where the law of your country allows us to obtain one (in the EEA, only where Member State law expressly authorises it), and to renew it every 2 years. We do not offer under-18 clients, and you must not accept them.

5.4 Conduct

You must: be honest in your profile and about your qualifications and experience; arrive on time and communicate promptly; treat customers with respect and without discrimination; keep customer information confidential and use it only for the booking; never ask a customer to book, pay or communicate off the Service; never make unwanted physical contact, sexual advances or comments; never attend a session under the influence of alcohol or drugs; and comply with the Community Standards.

5.5 In-person sessions

You and the customer may each end a session at any time if either of you feels unsafe, without penalty to the person who ends it for that reason. You must not take photographs or recordings of a customer or their home without express consent, and must not share a customer's address. You must report any safety concern through the booking within 24 hours. We keep a record of every in-person booking and act on reports under the Community Standards.

5.6 Care Providers: custody of pieces

If you are a Care Provider you must photograph each piece on receipt and on return and upload the photographs to the booking; record the declared value; keep the piece secure, separately identified and insured while it is in your custody; perform only the work booked, and seek the customer's approval in the booking before doing anything else; and return the piece within the time quoted. Loss of or damage to a piece in your custody is your responsibility to the declared value or, if none, the fair value, and you give a 90-day workmanship guarantee on your work.

5.7 Cancellations and no-shows

Stylists: the customer may cancel free of charge up to 48 hours before the session; inside 48 hours, or on a no-show, you receive the lesser of 50% of the price and the loss you actually suffer from being unable to rebook the time, and we refund the customer the rest; if the slot is rebooked, you keep nothing and we refund the customer in full. If you cancel inside 48 hours, or are more than 20 minutes late without agreement, you receive nothing and we refund the customer in full. Care Providers: the customer may cancel free of charge before hand-over; after hand-over, the customer pays for work done. Repeated cancellations affect your standing.

5.8 Complaints

Customers may complain within 7 days. We hold the payment, ask both sides, and decide under these Standards within 10 business days whether to refund in full or part, require the work to be redone, or release the payment. Both sides may appeal within 10 days to a different reviewer.

5.8A Access to a customer's wardrobe

If you are a Stylist you may read a customer's wardrobe only under a grant the customer makes in the app, limited to the scope and days the customer chooses. We log every read, and every attempt outside the grant, and the customer can see the log. You must use what you see only for that customer's styling, must not copy, export or share it, and must not contact the customer outside the booking about it.

5.9 Removal from the platform

We may restrict or remove you for breach of these Standards, the Provider Terms or the Community Standards, applying the notice, reasons and appeal process in Parts 11 and 14 of these Terms and, if you are established in the EEA or the UK, the Platform-to-Business Regulation. If you have worked regularly for 6 months or more, we give you written reasons and an opportunity to respond before removal, except where safety requires immediate action.

Policy 6: Creator Standards

6.1 Who can join

You may join if you are 18 or over, hold an account in good standing and, in countries that require it, hold the permit described in section 6.6. We assess applications on content quality, audience fit and compliance history, and if we decline we tell you why.

6.2 Disclosure

Every piece of content that includes a NuPARE link or that you could earn commission from must carry, at the beginning, in the same language as the content, a clear statement that you may earn commission from NuPARE. Acceptable: "Ad", "Advertisement", "Paid partnership with NuPARE", "I earn commission from NuPARE". Not acceptable: "sp", "collab", "ambassador", "thanks to", or a hashtag at the end of a list. For video, the disclosure must be spoken or shown on screen at the start and remain visible or be repeated. Local wording: in Japan, "広告" or "PR" at the beginning; in Korea, "광고" or "NuPARE로부터 수수료를 지급받음", in the same font, size and colour as the body, at the beginning or end, persistent for video; in France, "Publicité" or "Collaboration commerciale"; in Germany, "Werbung" or "Anzeige"; in Italy, "Pubblicità" or "Adv"; in Spain, "Publicidad"; and in the UAE and Saudi Arabia, the wording required by the Media Council and GCAM respectively, together with your permit number. Content inside the Service carries an automatic "Earns commission" label; that does not discharge your obligation elsewhere.

6.3 Honesty

You must say only what you know, and you must not recommend an item you have not seen or used unless you say so. You must not make a claim about quality, authenticity, price, availability or results that is false or that you cannot support. You must not make any environmental or sustainability claim about NuPARE or an item other than the approved statements at nupare.com.au/creators/claims; in the EEA, generic environmental claims, claims based on offsetting and uncertified sustainability labels are prohibited outright by Directive (EU) 2024/825. You must not post or solicit reviews of items you earn commission on, except as labelled Creator content.

6.4 Attribution

A purchase is attributed to you if the buyer reached the item through your link, your product tag or your in-app content within 7 days before buying, and no later Creator interaction intervened (last-touch). Where a Brand Partner's items are sold through an affiliate network (Awin, Rakuten Advertising, Commission Factory or Impact), the network's click record governs attribution and its rate and payment timing apply; the rate is shown in the composer when you tag the item. Brand Partners may run Creator campaigns and discount codes with their own rates, shown the same way. Referring new members earns Points, not commission. Self-referrals, purchases by your own accounts, household accounts, bulk-bought and returned items, and traffic generated by bots, incentives to click, or misleading links are excluded and may result in forfeiture and removal. Commission is calculated on the item price after discounts and excluding delivery, taxes, fees and Points redemptions, and is earned only when the return and Resale Protection periods have passed.

6.5 Referral messages

You may share your link on your own channels, but you must not send unsolicited messages, emails or texts, must not use purchased or scraped lists, and must not automate sending. Where you use our referral tool, we send one message that identifies you, says why the recipient is receiving it and how to have their details deleted, and we send nothing further unless they join.

6.6 Permits and local rules

UAE-resident Creators must hold an Advertiser Permit from the UAE Media Council and display the permit number on their accounts. Saudi-resident Creators must hold the advertising licence issued under the General Commission for Audiovisual Media's framework. Creators outside the EEA whose content targets France must comply with the French influencer law, including its representative and insurance requirements where applicable. We verify permits before enabling commission on content directed at those countries. You are responsible for the tax on your commission (clause 5.12 of these Terms).

6.7 Brand and content rules

You may use the NuPARE name and logo only as the brand kit at nupare.com.au/creators/brand allows, and you must not present yourself as our employee or agent or bid on our trade marks in search advertising. You must use only music, images and other material you have the right to use: we remove content that infringes rights, and we remove repeat infringers from the program. You must comply with the Community Standards.

6.8 Single level, no recruitment pay

The program pays commission on completed sales only. There is no payment for recruiting Creators, no commission on sales attributed to Creators you referred, no joining fee, no purchase requirement and no inventory.

6.9 Monitoring and enforcement

We review Creator content on and off the Service, by sampling and in response to reports, for disclosure, honesty and rights compliance. Missing or inadequate disclosure: first instance, commission on that content withheld until corrected; second instance in 12 months, 30-day commission suspension; third, removal from the program. False claims, fraudulent attribution or rights infringement may result in immediate removal and forfeiture of the related commission. You may appeal under the Community Standards.

6.10 Leaving the Program

You may leave at any time. Commission earned before you leave, and not forfeited, is paid in the normal cycle. Content you posted remains yours; remove our links if you wish.

Policy 7: Accessibility Statement

7.1 Our commitment

NuPARE is committed to making the app and website usable by everyone, including people with disabilities. We design and test against the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and EN 301 549, which are the standards referenced by the European Accessibility Act (Directive (EU) 2019/882), the UK Equality Act 2010, the Americans with Disabilities Act, Australia's Disability Discrimination Act 1992, Ontario's AODA and similar laws.

7.2 Our accessibility measures

We build and test every screen to work with the platform screen readers (VoiceOver and TalkBack) and browser assistive technologies; text can be resized to 200% without loss of content; colour is never the only means of conveying information and contrast meets AA ratios; functions can be operated by keyboard, switch and voice control; where a screen does not yet meet the standard, we list it under Known limitations; images and product photographs carry text alternatives, including Seller-uploaded photographs, for which we generate and allow Sellers to edit a description; video content carries captions; forms have visible labels and clear error messages; motion can be reduced; time limits (other than those required for security) can be extended; and the consent, checkout, cancellation and withdrawal flows are fully accessible. We test with users of assistive technology before major releases and audit the Service annually with an independent accessibility specialist.

7.3 Known limitations

Some third-party content embedded in the Service (Stripe payment screens, identity-verification screens, Microsoft Teams for video sessions) is provided by the third party and we work with them to meet the same standard. Some older listing photographs uploaded before automatic descriptions were introduced may lack a description; we are adding them progressively. Where we rely on the "disproportionate burden" provision of the European Accessibility Act for any feature, we state it here; at the effective date, we do not.

7.4 How we meet the European Accessibility Act

This Statement, together with the information elsewhere in these Terms, provides the description of the Service, how it meets the accessibility requirements, and the contact for feedback required by Annex V to the Directive. It is provided in accessible formats on request. If we are a microenterprise within Article 4(5) of the Directive, we nonetheless apply this Statement voluntarily.

7.5 Feedback and complaints

You can report any accessibility barrier to us at accessibility@nupare.com.au or at Settings › Help › Accessibility. We acknowledge within 2 business days and aim to fix barriers within 30 days or to provide an accessible alternative sooner. If you are not satisfied, you may contact the accessibility enforcement body in your country (in the EEA, the authority designated under Article 23 of the Directive for your Member State; in the UK, the Equality Advisory and Support Service; in Australia, the Australian Human Rights Commission; in the United States, the Department of Justice or your state's civil rights agency).

7.6 Documents

Legal documents are available in accessible HTML and tagged PDF. On request we provide large print, plain text or audio versions.

Policy 8: Age Assurance Statement

8.1 Purpose

The Service is for people aged 16 and over, or the higher minimum age set for their country in Schedule 1, and only members aged 18 and over may sell, bid, book Providers, earn as Creators, run circles or gatherings, broadcast live or receive payouts. Laws in several countries (Australia's Online Safety Act and Privacy Act, the UK Online Safety Act and Children's Code, the EU Digital Services Act, California's Age-Appropriate Design Code, the COPPA Rule, and app-store age laws in Texas, Utah and Louisiana) require us to take reasonable, proportionate steps to keep children off the Service and to protect any who get through.

8.2 Our age-assurance measures

At sign-up, every member states their date of birth; the app and our servers check it against the minimum age for the member's sign-up country, reject dates below it, and do not let the member try again for 24 hours. On the basis that the Service has a recommender feed, follows, comments, stories, messages and live broadcasts, we treat it as an age-restricted social media platform for Australia under Part 4A of the Online Safety Act 2021 (Cth) and apply the age-assurance steps below to keep people under 16 off; we have assessed the Service against the eSafety Commissioner's self-assessment tool and keep that assessment current. Where an app store makes an age-category signal available to us (including the signals required by state app-store laws in the United States), we act on it. This Statement is updated whenever a step changes, and the date of the current version is shown at the top of this page. Before a member sells, provides services, earns commission, bids, books a Provider or broadcasts live, we check that they are 18 or over using a government-issued document or an age estimation performed by our identity-verification vendor, which returns to us only a pass/fail result and the document type; our identity-verification provider holds the document and any facial image for no longer than 30 days and then deletes it, and we never receive a copy. For members aged 16 and 17 we apply the protections described in section 12 of the Privacy Policy and section 1.9B of the Community Standards. We use behavioural signals (language, content, self-disclosure) to flag accounts that may belong to a minor for human review. We do not use precise geolocation for age. In countries whose regulator has designated a specific assurance method or standard as "highly effective", we apply it for that country.

8.3 What happens if we find a minor

We close the account of anyone found to be below the minimum age for their country, cancel outstanding transactions, refund payments, delete the personal information (keeping only a record that the account was closed for this reason and the verification result, to prevent re-registration), and tell the parent or guardian if we can identify one. Any report that a member is under 18 is reviewed within 24 hours.

8.4 Privacy

We keep age-assurance evidence for no longer than 30 days and the result only thereafter. We do not use age-assurance information for any other purpose. Our Privacy Policy section 12 and the Children's provisions of each Regional Annex apply.

8.5 Review

We review this Statement, and the "likely to be accessed by children" assessments we keep for the UK and Australia, at least annually and when the law or the Service changes.

Policy 9: Data Retention Schedule

This Policy is the operational version of section 8 of the Privacy Policy. Retention periods run from the trigger stated. Where a legal hold, an open dispute, a regulatory request or a safety investigation applies, the record is kept until it is closed. Deletion is by secure erasure; backups age out within 35 days. Where the law of a member's country requires a longer period, that period applies to that member's records; where it requires a shorter one, the shorter applies.

Policy 10: Returns, Refunds and Delivery Policy

10.1 Brand items

The seller is the Brand Partner named on the listing. Its change-of-mind period and conditions are shown on the listing and at checkout; where the law of your country gives you a longer or unconditional right (EEA and UK: 14 days; Korea and Saudi Arabia: 7 days), that right applies. You may start a return at Account › Orders › Return or cancel within the period, print or use the label offered, and send the item within 14 days. You pay the return postage unless the listing says "free returns" or the item is faulty or not as described. We refund on the Brand Partner's behalf within 14 days of the return being received or proof of postage, to your original payment method, and we re-credit any Points you used. Your statutory rights against the Brand Partner, and our Brand Promise (clause 4.12 of these Terms), cover faulty, unsafe and not-as-described items: raise the matter at Account › Orders and we manage the remedy; if the Brand Partner does not deliver the remedy within 14 days, we refund you and recover from the Brand Partner.

10.2 Resale items

A private Seller need not accept change-of-mind returns; the listing says if they do. Business Retailers must give the statutory period for your country. Items not received or not as described are covered by Resale Protection (section 4), with a 3-day window from delivery (30 days for defects that could not have been found sooner). Winning auction bids and accepted offers cannot be cancelled for change of mind.

10.3 Services and tickets

Stylist sessions: free cancellation up to 48 hours before; inside 48 hours or for a no-show the Stylist keeps the lesser of 50% of the price and the loss actually suffered from being unable to rebook the time, and we refund the rest to you, with a full refund if the slot is rebooked; we refund you in full if the Stylist cancels or is more than 20 minutes late. Care services: free cancellation before hand-over; after hand-over, you pay for work done; a quoted repair is charged only when you accept the quote. Gatherings: the organiser's cancellation policy is shown before you buy; if the organiser cancels or materially changes the event you receive a full refund, which we process; consumer law rights are never excluded. Circle memberships: you may cancel at any time, and a prepaid period runs to its end unless the circle closes, in which case we refund the unused part.

10.4 Insider

Insider renews automatically for a further twelve months unless you cancel before your term ends, at the price we notify to you in advance (Terms clauses 6.4 and 6.4B), and in Quebec, Germany and the Netherlands your membership continues on an indefinite basis instead (clause 6.4E). Within 14 days of payment you may change your mind and we refund the unused allocated value under clause 6.17, and you have the same 14 days after each renewal charge (clause 6.4D). After that, you keep everything you have paid for until your end date. We refund pro rata where we terminate your account for convenience, where you close it because you rejected a change, or where we discontinue the Service (clauses 14.5, 14.6, 16.3). Schedule 1 to the Terms sets out your statutory rights country by country, and they apply in full.

10.5 Delivery and tracking

Brand Partners and Sellers dispatch with a tracked service; tracking appears in the app (Australia Post and AfterShip). Delivery estimates are shown before you buy; if none is shown, delivery is within 30 days. Risk passes to you on delivery; title passes on delivery (Resale and Brand items). If an item is not delivered by the date shown you may set a further reasonable period and then cancel for a full refund; if tracking shows delivery to a different address, claim under Resale Protection or the Brand Promise.

10.6 Refund timing

Refunds go to the original payment method within 14 days of approval (usually sooner); Points used are re-credited at once; Points earned on a refunded order are deducted. Where you paid by a method that cannot receive a refund, we ask you for bank account details and refund you to that account; we do not hold a general credit balance for you and we do not issue stored value.

Policy 11: Digital Passport Statement

11.1 We do not currently authenticate Resale items

We do not offer authentication of Resale items. We do not examine any Resale item before it goes to the buyer, whatever its price, and a Seller cannot opt an item in. Every Resale listing that carries a Digital Passport says plainly that the Passport records evidence and is not an authentication. If we introduce authentication we will amend the Terms and this Statement under Part 16 of the Terms before we do, and we will not apply a new assurance level to a piece that has already been sold.

11.2 Assurance levels

Each piece's Digital Passport shows one of two levels, based only on the evidence held: Documented means the piece and its photographs and description are recorded, and nothing has been verified. Verified means proof of purchase or provenance (a receipt, an order record, a prior Passport) has been checked against our own records and matches the piece. Neither level is a finding about authenticity, neither involves any physical examination of the piece by us, and neither is ever described as authentication. Where a piece was sold new through the Service, its Passport carries that fact: that is a record of provenance at the time of the original sale, not an opinion on the piece as it stands today.

11.3 What a Passport means, and what it does not

A Passport is a record, not an opinion and not a warranty. It does not replace your rights against the Seller, your rights under Resale Protection, or, where you buy from a Business Retailer, your rights under the consumer law of your country. We are responsible for recording accurately what we were given and for not describing a Passport as something it is not; we are not responsible for the truth of what a Seller told us, beyond our responsibility for having carried out accurately the documentary check described above; that check compares what the Seller gave us against our own records and is not a check of the piece itself. Our liability is otherwise as set out in Part 15 of the Terms.

11.4 Counterfeits

Counterfeit items are prohibited and we act on every credible report. A buyer who receives a counterfeit claims under Resale Protection, which names authenticity expressly among the grounds on which an item is not as described, within the claim window in clause 4.14 of the Terms. We remove the listing, act against the Seller under the Community Standards, notify the rights holder where we are required or asked to, and, where the law or a rights holder's lawful demand requires an item to be surrendered rather than returned to the Seller, we arrange and pay for its collection under a tracked label. We never require you to send an item to us, and your refund is never conditional on your doing so.

11.5 The Passport record

The Passport records the piece's evidence, its level and its custody history on the Service; it transfers to the buyer on sale and is visible to the current holder. Sellers may not alter Passport data; buyers may add later evidence. Passport data is personal information of the holder and is handled under the Privacy Policy.

Policy 12: AI Transparency Notice

12.1 Which features use AI, and which models

Where you are interacting with an automated assistant, the screen says so. We do not use your photographs, messages or wardrobe to train generative models, and our model providers are contractually prohibited from training on your data. We do use a limited sample of inputs and outputs, in de-identified form wherever possible, to test and improve the accuracy of the specific feature they came from, for example to check that receipt import is reading fields correctly, as clause 12.2 of these Terms allows. You can object to that use at Settings › Privacy › Improve NuPARE.

12.2 Synthetic imagery

Try-on images are generated, not photographs of you wearing the piece. Every generated image carries a visible "Generated" label. From 2 December 2026, in line with Article 50 of the EU AI Act, every generated image also carries machine-readable provenance metadata (C2PA) so that it can be recognised as artificially generated or manipulated; an image generated before that date carries the visible label only. You must not use a try-on image to represent a real piece for sale. Where the standard body is used, the app tells you it is not your body.

12.3 Limits

AI outputs can be wrong. Styling and fit suggestions are opinions; wardrobe import can misread a receipt (you can correct every field); try-on images approximate fit and drape and are not a guarantee of how a piece will look on you. Nothing an AI feature produces is professional advice.

12.4 Automated decisions

Section 4 of the Privacy Policy lists the decisions our systems make without a person (including size recommendations, stylist suggestions, ranking, Smart Pricing, rate limits and fraud holds, moderation triage, and escrow release) and those where they assist a person (buy-back-free wardrobe valuations, moderation outcomes), the information they use, and how to ask for human review; from 10 December 2026 that section is our disclosure under Australian Privacy Principle 1.7.

Policy 13: Copyright, IP and Takedown Policy

13.1 Reporting infringement

Rights holders may report copyright, trade mark, design or other IP infringement by any content on the Service, including listings, photographs, posts, reads, episodes, stories, Creator content, live broadcasts and content we import from social media with a Brand Partner's or member's permission, by email to ip@nupare.com.au, by the Report link, or by post to our designated agent named on the Legal Contacts page (registered with the U.S. Copyright Office under 17 U.S.C. § 512(c); renewal every 3 years is calendared). A valid notice contains the elements in clause 12.3 of these Terms. We act on valid notices promptly (usually within 2 business days), notify the member, and offer a counter-notice; content is restored 10 business days after a valid counter-notice unless the complainant tells us they have started proceedings.

13.2 Counterfeits and brand protection

Brand Partners and rights holders can enrol in the brand protection program for direct reporting of counterfeit listings; upheld counterfeit reports result in removal, refund to any buyer, and action against the Seller.

13.3 Repeat infringers

Two upheld notices in 12 months result in a 30-day suspension of listing and posting, and a third results in termination. Counterfeit sales count as infringement. Members may appeal under the Community Standards.

13.4 Music and third-party material in content

Creators and members may use only music, images and other material they have the right to use in posts, stories and broadcasts; we remove content that a rights holder identifies, and we may apply automated matching where a rights holder provides reference material.

Policy 14: Security and Vulnerability Disclosure

14.1 How we protect the Service

Sign-in uses passkeys, two-step verification, Sign in with Apple and Google, and security alerts for new sign-ins; we keep a sign-in audit you can review at Settings › Security. Administrative access is role-based, logged and reviewed; when a member of our team acts on behalf of a brand in its portal, that action is recorded. Data is encrypted in transit and at rest; production runs in AWS Sydney with network isolation; backups are encrypted; verification and payment data are segregated; we run vulnerability management, dependency scanning and penetration testing, and we maintain incident-response and security-detection procedures that are reviewed at least annually.

14.2 Reporting a vulnerability

If you find a security issue, email security@nupare.com.au (our PGP key and the same details are published at nupare.com.au/.well-known/security.txt), telling us what you found, how to reproduce it and how to reach you. We acknowledge within 2 business days, keep you informed, and do not take legal action against good-faith research that respects members' privacy, does not degrade the Service, and gives us reasonable time to fix the issue before disclosure. You must not access, modify or exfiltrate members' data beyond what is needed to demonstrate the issue.

14.3 Security incidents

We notify affected members and regulators as section 13 of the Privacy Policy describes, and publish a post-incident summary where the incident affected members.

Policy 15: Seller and Provider Tax Information Notice

If you sell Resale items, provide Stylist or Care services, run a paid circle or sell tickets, tax laws in several countries require us to collect information from you and report it to a tax authority. Australia: the Sharing Economy Reporting Regime requires us to report payments to Providers for services (styling, repairs and other services) twice a year (for 1 July–31 December by 31 January; for 1 January–30 June by 31 July); sales of goods are not reported under that regime. New Zealand: the platform information reporting rules require annual reporting of payments for services. EEA: under DAC7 we report, by 31 January each year, sellers of goods who made 30 or more sales or received more than €2,000 in the year, and all Providers of services, including your name, address, date of birth, tax identification number, VAT number, bank account identifier and quarterly totals; if you do not give us the information after two reminders and 60 days, we must suspend your account or withhold payment. United Kingdom: the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 require the same, to HMRC by 31 January. Canada: the Part XX reporting rules cover goods and services. United States: Stripe issues Form 1099-K where your payments exceed US$20,000 and 200 transactions (lower state thresholds apply in some states) and backup withholding at 24% applies if you have not provided a valid taxpayer identification number. To meet these rules we ask you, when you first sell or provide services and annually after that, for the identifiers listed in clause 5.11 of these Terms; the Privacy Policy explains how they are used and shared. We tell you what we have reported. This notice is information, not tax advice; selling your own used clothing is often not taxable, but the position depends on your country and circumstances.

Schedule 7: Legal Notices

This Schedule sets out the notices we are required by the law of particular countries to display, each of which is also published as its own page at the address shown, linked from the footer of our website and from Settings › Legal in the app. Each notice forms part of these Terms to the extent it states a right or obligation; otherwise it is information. Where the law requires a notice in a language other than English, it is set out in that language.

Notice 1: Legal Contacts (nupare.com.au/legal/contacts)

Operator. Nu Pare Pty Ltd · ACN 698 123 545 · ABN as registered · Registered office and principal place of business: 143 St Georges Terrace, Perth WA 6000, Australia · Email: hello@nupare.com.au · Legal notices: legal@nupare.com.au · Privacy: privacy@nupare.com.au · Providers: providers@nupare.com.au · Accessibility: accessibility@nupare.com.au · Telephone: as published (staffed Monday–Friday 9:00–17:00 AWST; the number is also the telephonic reporting channel required by the US INFORM Consumers Act). Directors: as shown on the ASIC register.

Tax registrations. Australian GST; New Zealand GST (offshore supplier); UK VAT; EU IOSS and OSS (Member State of identification as registered); Singapore GST (overseas vendor); Malaysia SST (foreign digital service provider); Japan JCT (registered foreign business); US state sales-tax permits (marketplace facilitator) as registered; Canada GST/HST (non-resident) and QST, and provincial PST as registered; UAE VAT and KSA VAT as registered. Numbers are shown on invoices.

Data protection. - Privacy Officer / Data Protection Officer: name and title as appointed · privacy@nupare.com.au · postal: Privacy Officer, Nu Pare Pty Ltd, 143 St Georges Terrace, Perth WA 6000, Australia. - EU representative (GDPR Article 27): name, address in the Member State of appointment, email, as appointed. - UK representative (UK GDPR Article 27): name, UK address, email, as appointed. - Swiss representative (FADP Article 14), where required: as appointed. - Korea domestic representative (PIPA Article 39-11), where thresholds are met: as appointed. - Singapore DPO: privacy@nupare.com.au (the Privacy Officer). - Malaysia DPO: as notified to the Personal Data Protection Commissioner. - Quebec person in charge of the protection of personal information: the Privacy Officer, title as appointed. - Alberta cross-border contact: the Privacy Officer. - Saudi Arabia: registered on the SDAIA National Register of Controllers, registration number as issued.

Digital Services Act (EU). - Legal representative (Article 13): name, address in the Member State of appointment, email, telephone, as appointed. - Single point of contact for authorities (Article 11): dsa-authorities@nupare.com.au; languages: English, French, German, Spanish, Italian, Dutch. - Single point of contact for recipients (Article 12): dsa@nupare.com.au and Settings › Help (not exclusively automated); languages as above. - Certified out-of-court dispute settlement bodies (Article 21) with which we engage: as listed by the Digital Services Coordinators, current list linked here. - Transparency reports and average monthly active recipients: nupare.com.au/legal/transparency.

Platform-to-Business Regulation (EU/UK). Mediators with whom we are willing to engage: two mediators as appointed (names, addresses, websites).

Product safety. GPSR Article 22 contact point for consumers and for market surveillance authorities: safety@nupare.com.au; Safety Business Gateway registration as issued. UK OPSS contact: the same.

Intellectual property. Copyright agent (17 U.S.C. § 512(c)) as registered with the U.S. Copyright Office: name, address, telephone, email (ip@nupare.com.au); registration renewed every 3 years, next renewal date shown. IP and counterfeit reports worldwide: ip@nupare.com.au or the Report link.

Consumer dispute resolution. - Australia: ACCC; State and Territory consumer protection agencies (WA: Consumer Protection, DEMIRS); OAIC. - New Zealand: Commerce Commission; Disputes Tribunal; Office of the Privacy Commissioner; Netsafe (HDCA Approved Agency; our HDCA complaints contact: hdca@nupare.com.au). - United Kingdom: our position on ADR (whether we are prepared to use an ADR body, and which) as decided; Citizens Advice consumer service; Trading Standards; ICO. - EEA: per-Member-State statement of whether we are obliged or willing to participate in consumer ADR, and the entity; European Consumer Centres Network. - France: consumer mediator designated under L.612-1 Code de la consommation: name, postal address, website, as designated. - Germany: VSBG § 36 statement as decided ("Wir sind nicht bereit und nicht verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen", or the name of the board if we participate). - United States: state Attorneys General; California Department of Consumer Affairs, Complaint Assistance Unit, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210. - Canada: provincial consumer protection offices; Office de la protection du consommateur (Quebec); Competition Bureau; OPC and provincial commissioners. - Singapore: CASE; Small Claims Tribunals; PDPC; Online Safety Commission. - Japan: National Consumer Affairs Center; Personal Information Protection Commission. - Hong Kong: Consumer Council; Small Claims Tribunal; PCPD. - Korea: Korea Consumer Agency; Electronic Commerce Dispute Mediation Committee; PIPC / Privacy Call Centre 118. - Malaysia: Tribunal for Consumer Claims; KPDN; Personal Data Protection Commissioner. - UAE: Ministry of Economy Consumer Protection (600 522 225); UAE Data Office. - Saudi Arabia: Ministry of Commerce (1900); SDAIA.

Languages available. English; and, for the markets in which we operate: French (France, Belgium, Quebec), German, Dutch, Spanish, Italian, Japanese, Korean, Traditional Chinese, Bahasa Malaysia, Arabic.

Age assurance and children. nupare.com.au/legal/age-assurance · reports of members below the minimum age for their country: hello@nupare.com.au.

Notice 2: Impressum (Germany) (nupare.com.au/de/impressum)

Angaben gemäß § 5 Digitale-Dienste-Gesetz (DDG)

Nu Pare Pty Ltd · 143 St Georges Terrace, Perth WA 6000, Australien · Rechtsform: Proprietary Company Limited by Shares (australisches Recht) · Registergericht/Register: Australian Securities and Investments Commission (ASIC), ACN 698 123 545 · Vertretungsberechtigte Geschäftsführer (Directors): wie im ASIC-Register ausgewiesen · E-Mail: hello@nupare.com.au · Telefon: wie auf der Seite "Legal Contacts" veröffentlicht · Weiterer Weg zur schnellen elektronischen Kontaktaufnahme: Kontaktformular unter Settings › Help · Umsatzsteuer-Identifikationsnummer gemäß § 27a UStG: wie registriert (IOSS/OSS-Registrierung) · Verantwortlich für journalistisch-redaktionelle Inhalte (§ 18 Abs. 2 MStV): nicht einschlägig.

Gesetzlicher Vertreter in der EU gemäß Art. 13 DSA (Digital Services Act): Name und Anschrift wie bestellt · Zentrale Kontaktstelle für Behörden (Art. 11 DSA): dsa-authorities@nupare.com.au · Zentrale Kontaktstelle für Nutzer (Art. 12 DSA): dsa@nupare.com.au (Deutsch, Englisch) · EU-Datenschutzvertreter gemäß Art. 27 DSGVO: wie bestellt.

Verbraucherstreitbeilegung (§ 36 VSBG): Erklärung wie festgelegt. Die Plattform der EU-Kommission zur Online-Streitbeilegung wurde eingestellt.

Hinweise zum Widerrufsrecht (Widerrufsbelehrung und Muster-Widerrufsformular nach Art. 246a EGBGB): Anhang 1 der deutschen Fassung der Nutzungsbedingungen. Kündigung von Abonnements: Schaltfläche "Verträge hier kündigen" unter Konto › Insider (§ 312k BGB).

Notice 3: 特定商取引法に基づく表記 (Japan) (nupare.com.au/jp/tokushoho)

（Insiderおよび当社自身の役務に関する表記。ブランド商品および事業者出品者の商品については、各出品者のプロフィールに当該出品者の表記を掲載します。）

販売業者: Nu Pare Pty Ltd（ニュー・パレ・プロプライエタリー・リミテッド）· 所在地: 143 St Georges Terrace, Perth WA 6000, Australia · 代表者: ASIC登録簿記載の取締役 · 電話番号: Legal Contactsページに公表（日本語対応窓口の番号を含む。受付時間: 平日 9:00–17:00 AWST）· メールアドレス: hello@nupare.com.au · 日本における連絡先: 同上

販売価格: 各商品ページおよび注文確認画面に表示（消費税込み）· Insider会費: 12か月を1期間とする4プラン（Virtual／Style／Select／Private）の金額を申込画面に日本円で表示（消費税込み）。期間満了時に自動更新されます（更新後の期間も12か月。更新後の会費は事前に通知した金額に限ります）· 商品代金以外の必要料金: 配送料（注文確認画面に表示）、輸入関税・消費税（海外発送商品はすべて関税・消費税込み（DDP）で販売し、注文確認画面に表示する総額に含まれます。受取時にお支払いいただくことはありません）、Buyer Fee（リセール商品の表示価格に含まれる）· 支払方法: クレジットカード、その他決済画面に表示する方法（決済はStripeが処理します）。Insiderは当社ウェブサイト（nupare.com.au/insider）においてのみ販売し、App StoreおよびGoogle Playを通じた販売・課金は行いません · 支払時期: 注文時（Insiderは各期間の開始時に前払い）· 商品の引渡時期: 注文確認画面に表示する期日。表示のない場合は契約成立から30日以内 · 役務の提供時期: Insiderは申込完了後直ちに · 返品・キャンセル: ブランド商品は商品到着後14日以内は理由を問わず返品可能（返送料は購入者負担。ただし「送料無料返品」表示商品および不良品・説明相違品を除く）。リセール商品は出品者が返品を受け付ける旨を表示した場合を除き、購入者都合による返品不可。不良品・説明相違品はResale Protectionにより全額返金。Insiderは nupare.com.au/account/insider からいつでも、申込みと同じ方法により、申込みより多い手数を要することなく解約可能（ログイン、電話、チャット窓口、引き留めの手続はいずれも不要。解約後も期間満了まで利用可能。申込日から14日以内に解約し、かつ当該期間の特典を利用していない場合は全額返金）。各更新の課金日から14日以内に解約された場合は、更新後の期間のうち未利用部分を利用規約第6.16A条の配分基準により返金します。解約は1営業日以内に書面で確認し、終了日および返金額を記載します。App Store・Google Playを通じた解約手続はありません · 定期購入の条件: Insiderは12か月を1期間とする契約であり、期間満了前に解約されない限り、満了時にさらに12か月の期間として自動的に更新され、更新時に登録の決済手段へ自動的に課金されます。更新後の会費は事前に通知した金額に限り、通知していない価格で課金することはありません。自動更新への同意は、お申込み時に、決済情報のご入力前に、その直上に価格・課金の周期（12か月ごと）・初回更新日・解約方法を表示したうえで、あらかじめチェックの入っていない独立した欄により個別に取得します。更新に関するご案内は、次の4つの時点で、それぞれ独立した通知として送付します: 各期間の中間時点、期間満了の90日前から60日前までの間、期間満了の45日前から15日前までの間、および更新後の会費が直近のお支払額を上回る場合には課金日の30日前から7日前までの間（この通知は他の3通とは別に送付します）。解約は nupare.com.au/account/insider からいつでも可能で、解約された場合は現在の期間の満了をもって終了し、以後の課金は行いません。各更新の課金日から14日以内であれば、更新後の期間を解約し、未利用部分の返金を受けることができます · 動作環境: 最新のiOS/Android およびインターネット接続 · 特別な販売条件: 18歳以上の方のみ利用可

Notice 4: 外部送信情報の公表 (Japan) (nupare.com.au/jp/gaibusoushin)

電気通信事業法第27条の12に基づき、当社のアプリおよびウェブサイトから利用者の端末の外部に送信される情報について、以下のとおり公表します。送信を停止する方法は、各項目の「オプトアウト」欄および Settings › Privacy › Cookies and tracking に記載しています。

当社アプリの画面・タップ履歴、クラッシュおよび性能情報（MetricKit）は当社自身のサーバーが受領する情報であり、第三者への外部送信には該当しません。当社は広告配信事業者・アトリビューション計測事業者への送信を行っていません。OS・言語・認証情報など役務の提供に必要な情報、および当社が発行するファーストパーティCookieも本規律の対象外です。各事業者の所在国およびプライバシーポリシーへのリンクは nupare.com.au/legal/privacy#register に掲載しています。本ページはアプリの初回起動時にも表示します。

Notice 5: 사업자 정보 (Korea, E-Commerce Act Article 10) (nupare.com.au/kr/business)

상호: Nu Pare Pty Ltd · 대표자: ASIC 등기부 기재 이사 · 주소: 143 St Georges Terrace, Perth WA 6000, Australia · 전화번호: Legal Contacts 페이지에 게시(한국어 상담 가능) · 전자우편: hello@nupare.com.au · 사업자등록번호: 호주 ACN 698 123 545 (호주 법인) · 통신판매업 신고번호: 신고 가능 시 게시(신고 여부 및 사유는 Legal Contacts 페이지 참조) · 개인정보보호책임자: Legal Contacts 페이지에 성명·연락처 게시 · 호스팅 서비스 제공자: nupare.com.au/legal/subprocessors 참조

이용약관 주요 내용 요약(약관규제법 제3조): (1) 리세일 수수료: 개인 판매회원 판매수수료 없음, 사업자 판매회원(Business Retailer) 판매수수료 15%, 구매자 수수료 8%(최소금액 없음, 표시 가격에 포함되며 결제수단에 따라 달라지지 않음) (2) Insider: 12개월을 1기간으로 하는 4개 요금제(Virtual A$199, Style A$499, Select A$1,790, Private A$4,490 상당), 자동 갱신됨: 회원이 기간 만료 전에 해지하지 아니하는 한 12개월 단위로 자동 갱신되고 갱신 시 자동으로 결제됩니다. 자동 갱신에 대한 동의는 가입 시 결제정보 입력 전에 가격·결제 주기·최초 갱신일·해지 방법을 바로 위에 표시한 상태에서 미리 선택되어 있지 아니한 별도의 항목으로 받습니다. 갱신 회비는 사전에 통지한 금액으로만 청구하며, 각 기간의 중간 시점, 기간 만료 90일 전부터 60일 전까지, 기간 만료 45일 전부터 15일 전까지, 그리고 갱신 회비가 직전 결제액보다 높은 경우에는 결제일 30일 전부터 7일 전까지 각각 별도의 통지를 발송합니다. 무료 또는 체험 서비스가 유료로 전환되거나 회비가 인상되는 경우에는 전자상거래법 제13조 제6항에 따라 결제일 전 30일 이내에 회원의 별도의 명시적 동의를 받으며, 가입 시 받은 동의로는 이를 갈음하지 아니합니다. 해지는 가입과 동일한 방법으로 nupare.com.au/account/insider에서 언제든지 가능하고 가입보다 많은 단계를 요구하지 아니하며, 로그인·전화·상담 대기·해지 방어 절차를 거치지 아니하고, 해지 확인은 1영업일 이내에 서면으로 발송합니다. 각 갱신 결제일부터 14일 이내에는 갱신된 기간을 해지하고 미사용 부분을 환불받을 수 있습니다. 당사 웹사이트(nupare.com.au)에서만 판매·결제되며 앱스토어 결제는 제공하지 않음 (3) 포인트: 현금 가치 없음, 양도 불가, 1포인트 = A$0.10 상당(100포인트 = A$10 상당), 적립률은 적격 구매금액 A$100당 2.5포인트, 최소 사용 10포인트(A$1 상당), 적격 적립 또는 사용이 없는 상태로 24개월 경과 시 소멸(60일 및 30일 전 통지), 변경 시 60일 전 통지 및 기적립 포인트 가치 미감소 (4) 책임 한도: A$500 상당 또는 최근 12개월 지급액 중 큰 금액(고의·중과실, 생명·신체 손해, 소비자 법정 권리 제외) (5) 계약 해지: 사유 고지, 소명 기회 및 이의신청 절차 보장 (6) 청약철회: 상품 수령일로부터 7일, 3영업일 내 환불 (7) 통신판매중개자 고지: 당사는 브랜드 상품, 리세일 상품 및 서비스 예약에 관하여 통신판매중개자로서 거래의 당사자가 아니며, 각 거래의 당사자는 해당 브랜드 파트너·판매 회원·서비스 제공자입니다(각 상품 화면에 판매자 표시). 다만 전자상거래법 제20조의2에 따라 당사의 고의 또는 과실로 이용자에게 손해가 발생한 경우 및 중개자로서의 고지의무를 이행하지 아니한 경우에는 당사가 책임을 부담하며, Insider 및 당사 자체 서비스에 대하여는 당사가 통신판매업자로서 책임을 부담 (8) 결제대금예치: 결제대행사가 제공하는 에스크로 또는 소비자피해보상보험 적용(결제 시 표시) (9) 준거법·관할: 서호주법. 다만 대한민국 소비자 보호 강행규정이 적용되며, 대한민국 법원에 제소 가능.

Notice 6: Marketplace disclosures (Malaysia, CPETTR) (nupare.com.au/my/disclosures)

Bahasa Malaysia (with English alongside in the app):

Nama pengendali: Nu Pare Pty Ltd · No. pendaftaran: ACN 698 123 545 (Australia) · Alamat: 143 St Georges Terrace, Perth WA 6000, Australia · E-mel: hello@nupare.com.au · Telefon: seperti yang disiarkan di halaman Legal Contacts · Perihalan barang dan perkhidmatan: fesyen baharu daripada jenama (dijual oleh Rakan Jenama; NuPARE bertindak sebagai ejen Rakan Jenama), fesyen terpakai daripada ahli lain (dijual oleh ahli), perkhidmatan penggayaan dan penjagaan pakaian (disediakan oleh penyedia bebas), langganan Insider dan program mata ganjaran · Harga penuh: harga yang dipaparkan termasuk yuran platform dan cukai yang dikutip oleh NuPARE; kos penghantaran dan duti import (jika berkenaan) dipaparkan sebelum pengesahan pesanan · Kaedah pembayaran: kad kredit/debit dan kaedah lain yang dipaparkan semasa pembayaran · Terma dan syarat: nupare.com.au/legal/terms (versi Bahasa Malaysia disediakan) · Anggaran masa penghantaran: dipaparkan sebelum pengesahan pesanan; jika tiada, dalam tempoh 30 hari · Polisi pemulangan: barang jenama boleh dipulangkan dalam tempoh 14 hari; barang terpakai tertakluk kepada Resale Protection · Aduan: hello@nupare.com.au; Tribunal Tuntutan Pengguna Malaysia tidak dikecualikan. Rekod penjual disimpan selama 3 tahun.

Notice 7: UAE and Saudi Arabia disclosures (Arabic and English) (nupare.com.au/ae/disclosures)

The Arabic-language Settings › Legal page for the UAE and Saudi Arabia displays: operator name, address, email and telephone; commercial registration information (Australian ACN 698 123 545; any UAE or Saudi licence or registration obtained, or a statement that the operator is an overseas provider); a description of goods and services; prices inclusive of VAT with fees and delivery shown before confirmation; payment and delivery arrangements; the returns policy (UAE: defect-based remedies and the 7-day price-difference rule; KSA: 7-day withdrawal right and 15-day delivery cancellation right); warranty information; the complaints channel and hours; the review-mechanism statement; and the consumer-protection contact numbers (UAE 600 522 225; KSA 1900). The Arabic text is prepared by a certified legal translator from the English in Schedule 1, Parts L and M of these Terms.

Notice 8: Marketplace disclosures (nupare.com.au/legal/marketplace)

Every listing on the Service shows who the seller is: a Brand Partner (the brand's legal name, address, contact details and, where the law requires, registration and VAT numbers; NuPARE acts as the brand's agent and handles payment and returns), a member selling privately (consumer protection law generally does not apply to the sale; Resale Protection does), a member selling as a business (the trader's name, address and contact details are shown; consumer protection law applies), or NuPARE (Insider, Rewards and our own services). For items sold into the EEA the listing carries the manufacturer's and the EU responsible person's name and contact details, product identification, and warnings and safety information in the buyer's language, and our product-safety contact point is safety@nupare.com.au. The obligations of each party are allocated as Part 3 of these Terms describes: the seller is responsible for the item, its description, its safety and its dispatch; NuPARE is responsible for the platform, payment collection, Resale Protection, the Brand Promise, complaints and moderation.